PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ebay and Amazon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ebay
Amazon

Ebay and Amazon Overview

Total reviews
1362
2507
Company responses
0
0
Issues resolved
5
37

Amazon was first mentioned on PissedConsumer on Nov 15, 2007 and since then this brand received 2507 reviews. It is 1145 reviews more than Ebay received since Sep 28, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Amazon customer support team than with Ebay customer service.

Ebay and Amazon Consumer Ratings

Rank
63 out of 431 in Auctions and Marketplaces category
34 out of 431 in Auctions and Marketplaces category
Customer service
56 in category
No votes
Exchange, Refund and Cancellation Policy
42 in category
No votes
Website
57 in category
No votes

According to consumer ratings and reviews, Amazon ranks 29 points higher in the Auctions and Marketplaces category than Ebay. People gave Ebay 1.4 stars for Customer service criterion in Auctions and Marketplaces category and it is 102 points higher than the worst rated brand in this category. Regarding Website criterion, consumers gave Ebay 2.2 stars and it is 64% greater than other in category.

Ebay and Amazon Rating Details

Customer service
1.4 (304 reviews)
No votes
Reviewer's quote

Not good customer service in any way, this seller I hope will be banded an how am I suppose to feel good about doing business from this point on???? Let’s see what corporate has to say, let’s see if we matter or is it all about self and a dollar for EBay an some of the sellers. For the sellers on...

Poo

...I dont understand why Amazon is doing this & having ZERO customer service. But 2 year old (who is the youngest of three kids) didnt have a main gift on Christmas morning. Amazon customer Alexis G..

Alexis G
Exchange, Refund and Cancellation Policy
1.6 (268 reviews)
No votes
Reviewer's quote

The seller contacted me and stated it was the post office's error, offered to refund my shipping, but made it contingent upon me changing my review to a positive one. That isn't how ratings work. If the seller didn't agree with the rating, he or she could have replied to the negative review through...

Chris

Customer support told me that if I returned the item and purchased it again (at the normal price), that they would provide the discount via a refund after it arrived if I contacted them again. So I followed instructions, and returned the first item and purchased another (exchange option was not...

Krieger0311
Website
2.2 (257 reviews)
No votes
Reviewer's quote

...falsified the item location but did nothing and this practice continues to this day, but Ebay fails to do anything about this fraud that is rampant on their website. I think this is something Ebay could accentual be sued over this because they have the ability to stop it but chose to look the other way because they know this would cut in to the overall sales as a lot of buyers would shop elsewhere if they knew it was coming from...

PissedConsumer1453616

...DO NOT HAVE A AMAZON ACCOUNT WITH YOUR PAYMENT OPTIONS LISTED ON IT Amazon's website is apparently open to hackers..

Gary N

Ebay and Amazon Pros and Cons

Pros
  • Website appeared to show desirable items
  • Access to consumers
  • Price
  • Product selection
  • Ease of checkout
  • Ordering online
Cons
  • Customer service
  • Dishonest sellers tolerated
  • Not feeling protected
  • Poor customer service
  • Customer service
  • No manager follow up

Ebay and Amazon Most Positive Reviews

Top rated reviews
5

i just make a purchase on eBay and clicked the payment link to go to PayPal. i was then asked for a password to sign in...

5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

Ebay and Amazon Most Critical Reviews

Lowest rated reviews
1

got an online opinion on this signed piece but I already had my suspicions. It is allegedly authenticated by Steven Zar...

1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

Ebay and Amazon Latest Reviews

Recent published reviews
1

Ebay transaction for nearly $700. Manualsbasket tried to cheat me. Purchased a small item for $100 and a big rig...

Read all 1362 reviews
3.6

Two days now, straight in a row, I have not received my packages, due to incompetent Amazon drivers. I have explicit...

Read all 2507 reviews

Ebay and Amazon Products and Services

Most reviewed product and services
  • Ebay Account (160 reviews)
  • Ebay Customer Care (102 reviews)
  • Ebay Marketplace (43 reviews)
  • Amazon Shipping Service (255 reviews)
  • Amazon Customer Care (226 reviews)
  • Amazon Account (225 reviews)