PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Amazon and eBay as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Amazon
3.0
eBay
2.0
Amazon
eBay

Amazon and eBay Overview

Total reviews 76021 45754
Company responses 0 0
Issues resolved 862 529

Amazon and eBay Consumer Ratings

Rank
33 out of 676 in Auctions and Marketplaces category
109 out of 676 in Auctions and Marketplaces category
Customer service
37 in category
100 in category
Exchange, Refund and Cancellation Policy
28 in category
97 in category
Delivery Service
24 in category
83 in category
Website
40 in category
121 in category

Amazon and eBay Rating Details

Customer service
2.6
(24780 reviews)
1.6
(13728 reviews)
Reviewer's quote

...Hire more People for customer service..

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...Talked to two different people and the customer service agents had no idea how to help me and told me to make a new account..

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Exchange, Refund and Cancellation Policy
2.9
(21127 reviews)
1.8
(11810 reviews)
Reviewer's quote

Horrible! The item was not delivered, and I'm still waiting for the refund. They failed to get in touch with the driver who most likely stole my item and simply stated that it was delivered when no picture was provided and nothing was delivered..

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...That supposed to be delivered tomorrow so I can get my truck fix, I been email for a refund purchased never received. I am a getting the run a round..

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Delivery Service
3
(20917 reviews)
2.1
(10758 reviews)
Reviewer's quote

...Even companies for delivery service have been damaging products before they get shipped to customers. It's not a civilized economy anymore. It's become corrupt and antisocial for enriching insanely wealthy psychopaths..

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I didn't receive a package and instead of Ebay putting pressure on the merchant to file a grievance with the shipping company to investigate where the delivery service actually delivered my package. Ebay just went on the shipping parties word and stuck me with paying for merchandise I didn't...

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Website
3.2
(20545 reviews)
2.1
(11601 reviews)
Reviewer's quote

...The website refuses to allow a return label to be printed and insists I take it to a UPS store. The closest one is 90 miles away. I contacted customer service...

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...Website doesnt actually give stated options to follow their recommended procedure to mark item as Sent and to enter tracking number. Email from EBay threatens to cancel my return request. Sends me around in endless circle of frustration!! Unlikely to shop EBay again after years of doing so..

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Amazon and eBay Pros and Cons

Pros
  • Convenience
  • Fast delivery
  • Convenient
  • No pros
  • Good prices
  • Convenient
Cons
  • Poor customer service
  • Customer service
  • No customer service
  • Customer service
  • Yes
  • No customer service

Amazon and eBay Most Positive Reviews

Top rated reviews
5

They took time too listen and help me understand I ordered the wrong remote for my fire tv thank you so much. And they...

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5

Everything is ok. No problem. I feel this is a very important part of the people understanding each other. We can sell...

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5

AWESOME!!!
100%!!!{{Redacted}}

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5

I had am jssue where i ordered something on guest account but cannot leave feedback as itbwas guest and not my actual...

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Amazon and eBay Most Critical Reviews

Lowest rated reviews
1

I still have not heard anything from Amazon as to why my gift card was not authorized to use. The person I spoke to...

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1

I proceed to call the listed customer care number for ebay. it goes the automated message, never getting thru to a live...

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1

These people are no help with 3rd party sellers, and I will not be buying anything from this seller or Amazon again,...

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1

The costumer service is awful, I called a number 813'-726-**** that resulted in them trying to rob me from my bank...

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Amazon and eBay Latest Reviews

Recent published reviews
No votes

I'm just asking hi my name is Shameaka Parker. I was asking a question about a cancellation on the product. It was a...

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No votes

Why do you charge for disposal fee if you are not receiving my old tires ? The old tires are being used on a another...

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No votes

I trusted you with my refunds, but one day I checked my credit card and I found only two refunds
I have returned about 8...

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3

Since I accidentally ordered that, and it was a true mistake on my part, I was really shocked because the seller had no...

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