PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Amazon and Ebay as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Amazon
Ebay

Amazon and Ebay Overview

Total reviews
2384
1350
Company responses
0
0
Issues resolved
34
5

Amazon was first mentioned on PissedConsumer on Nov 15, 2007 and since then this brand received 2384 reviews. It is 1034 reviews more than Ebay received since Sep 28, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Amazon customer support team than with Ebay customer service.

Amazon and Ebay Consumer Ratings

Rank
42 out of 471 in Auctions and Marketplaces category
76 out of 471 in Auctions and Marketplaces category
Customer service
45 in category
68 in category
Website
38 in category
67 in category
Exchange, Refund and Cancellation Policy
21 in category
47 in category

According to consumer ratings and reviews, Amazon ranks 34 points higher in the Auctions and Marketplaces category than Ebay. People gave Amazon 1.7 stars for Customer service criterion in Auctions and Marketplaces category and it is 132 points higher than the worst rated brand in this category. At the same time, Ebay was rated 1.4 stars for Customer service criterion in this category and it is 109 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Amazon has a higher rating than Ebay. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Amazon 2.3 stars and it is 88% greater than other in category. Ebay however was rated 1.6 stars and it is 73% greater than other in category.

Amazon and Ebay Rating Details

Customer service
1.7 (1003 reviews)
1.4 (296 reviews)
Reviewer's quote

They delivered a open box fan and when I called customer service A) I get someone in Asia who has no bloody clue. B) redirected to USA customer service who offers me $10 credit after spending $10000 of dollars on Mr. Bezo and rude!!!..

PissedConsumer1726167

i was a long time customer since 2017 and was good standing. Never had a problem until december 3 when I get an email in my email address stating "account suspended/terminated" their reason abusive return policy. I called explaining to them is not my fault some sellers items dont work or are not as...

Nohemi
Website
2.8 (842 reviews)
2.2 (251 reviews)
Reviewer's quote

...We have removed the listing of their products from our website so that customers don't have the same experience again. 11:22 PM PDT Tommy Chan: i just cant accept this..

Tommy C

...falsified the item location but did nothing and this practice continues to this day, but Ebay fails to do anything about this fraud that is rampant on their website. I think this is something Ebay could accentual be sued over this because they have the ability to stop it but chose to look the other way because they know this would cut in to the overall sales as a lot of buyers would shop elsewhere if they knew it was coming from...

PissedConsumer1453616
Exchange, Refund and Cancellation Policy
2.3 (837 reviews)
1.6 (260 reviews)
Reviewer's quote

What was told to me by a supervisor, that the item that I ordered would come in a amazon box not the box of the item itself, and that there is no option to choose how I want the item to be packaged. Which was a LIE!! What was supposed to be a surprise Christmas gift is no longer! a

Carolyn T

He advertised on Ebay as New HP 15.6” i5-9300H NVIDIA GTX1050 4.1Ghz 8GB 256GB SSD Gaming Laptop for $200 discounted from $899. Super deal, need to sell fast as I need the cash for the holidays and I do not need this laptop. So I bought it and he sent me a box of magazines and no laptop. USPS...

Tony H

Amazon and Ebay Pros and Cons

Pros
  • Product selection
  • Ease of checkout
  • Most of their products
  • Website appeared to show desirable items
  • Access to consumers
  • Price
Cons
  • Poor customer service
  • Customer service
  • No manager follow up
  • Customer service
  • Dishonest sellers tolerated
  • Not feeling protected

Amazon and Ebay Most Positive Reviews

Top rated reviews
5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

5

i just make a purchase on eBay and clicked the payment link to go to PayPal. i was then asked for a password to sign in...

Amazon and Ebay Most Critical Reviews

Lowest rated reviews
1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

1

got an online opinion on this signed piece but I already had my suspicions. It is allegedly authenticated by Steven Zar...

Amazon and Ebay Latest Reviews

Recent published reviews

order was not delivered to my address by UPS, they said it was delivered but I was home waiting on order and it was not...

Read all 2384 reviews
1

Ordered a light on Nov 15th. Got an email on Nov 16th that they had suspended my account and an email saying the order...

Read all 1350 reviews

Amazon and Ebay Products and Services

Most reviewed product and services
  • Amazon Shipping Service (240 reviews)
  • Amazon Account (217 reviews)
  • Amazon Customer Care (213 reviews)
  • Ebay Account (158 reviews)
  • Ebay Customer Care (101 reviews)
  • Ebay Marketplace (44 reviews)