PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Amazon and Ebay as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Amazon
Ebay

Amazon and Ebay Overview

Total reviews
2506
1361
Company responses
0
0
Issues resolved
37
5

Amazon was first mentioned on PissedConsumer on Nov 15, 2007 and since then this brand received 2506 reviews. It is 1145 reviews more than Ebay received since Sep 28, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Amazon customer support team than with Ebay customer service.

Amazon and Ebay Consumer Ratings

Rank
34 out of 431 in Auctions and Marketplaces category
63 out of 431 in Auctions and Marketplaces category
Customer service
37 in category
59 in category
Exchange, Refund and Cancellation Policy
20 in category
44 in category
Website
30 in category
59 in category

According to consumer ratings and reviews, Amazon ranks 29 points higher in the Auctions and Marketplaces category than Ebay. People gave Amazon 1.7 stars for Customer service criterion in Auctions and Marketplaces category and it is 124 points higher than the worst rated brand in this category. At the same time, Ebay was rated 1.4 stars for Customer service criterion in this category and it is 102 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Amazon has a higher rating than Ebay. Regarding Website criterion, consumers gave Amazon 2.7 stars and it is 81% greater than other in category. Ebay however was rated 2.2 stars and it is 63% greater than other in category.

Amazon and Ebay Rating Details

Customer service
1.7 (1063 reviews)
1.4 (303 reviews)
Reviewer's quote

...I dont understand why Amazon is doing this & having ZERO customer service. But 2 year old (who is the youngest of three kids) didnt have a main gift on Christmas morning. Amazon customer Alexis G..

Alexis G

Not good customer service in any way, this seller I hope will be banded an how am I suppose to feel good about doing business from this point on???? Let’s see what corporate has to say, let’s see if we matter or is it all about self and a dollar for EBay an some of the sellers. For the sellers on...

Poo
Exchange, Refund and Cancellation Policy
2.3 (887 reviews)
1.6 (267 reviews)
Reviewer's quote

Customer support told me that if I returned the item and purchased it again (at the normal price), that they would provide the discount via a refund after it arrived if I contacted them again. So I followed instructions, and returned the first item and purchased another (exchange option was not...

Krieger0311

The seller contacted me and stated it was the post office's error, offered to refund my shipping, but made it contingent upon me changing my review to a positive one. That isn't how ratings work. If the seller didn't agree with the rating, he or she could have replied to the negative review through...

Chris
Website
2.7 (887 reviews)
2.2 (257 reviews)
Reviewer's quote

...DO NOT HAVE A AMAZON ACCOUNT WITH YOUR PAYMENT OPTIONS LISTED ON IT Amazon's website is apparently open to hackers..

Gary N

...falsified the item location but did nothing and this practice continues to this day, but Ebay fails to do anything about this fraud that is rampant on their website. I think this is something Ebay could accentual be sued over this because they have the ability to stop it but chose to look the other way because they know this would cut in to the overall sales as a lot of buyers would shop elsewhere if they knew it was coming from...

PissedConsumer1453616

Amazon and Ebay Pros and Cons

Pros
  • Product selection
  • Ease of checkout
  • Ordering online
  • Website appeared to show desirable items
  • Access to consumers
  • Price
Cons
  • Poor customer service
  • Customer service
  • No manager follow up
  • Customer service
  • Dishonest sellers tolerated
  • Not feeling protected

Amazon and Ebay Most Positive Reviews

Top rated reviews
5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

5

i just make a purchase on eBay and clicked the payment link to go to PayPal. i was then asked for a password to sign in...

Amazon and Ebay Most Critical Reviews

Lowest rated reviews
1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

1

got an online opinion on this signed piece but I already had my suspicions. It is allegedly authenticated by Steven Zar...

Amazon and Ebay Latest Reviews

Recent published reviews
3.6

Two days now, straight in a row, I have not received my packages, due to incompetent Amazon drivers. I have explicit...

Read all 2506 reviews
1

I made a purchase got a conformation email they charged my PayPal then erased my purchase and said there was a error in...

Read all 1361 reviews

Amazon and Ebay Products and Services

Most reviewed product and services
  • Amazon Shipping Service (255 reviews)
  • Amazon Customer Care (226 reviews)
  • Amazon Account (225 reviews)
  • Ebay Account (160 reviews)
  • Ebay Customer Care (102 reviews)
  • Ebay Marketplace (43 reviews)