PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Amazon and DressLily as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Amazon
DressLily

Amazon and DressLily Overview

Total reviews 7515 3438
Company responses 0 0
Issues resolved 66 14

Amazon and DressLily Consumer Ratings

Rank
44 out of 318 in Auctions and Marketplaces category
511 out of 2105 in Footwear and Clothing category
Customer service
43 in category
295 in category
Delivery Service
34 in category
389 in category
Exchange, Refund and Cancellation Policy
27 in category
301 in category
Website
39 in category
429 in category

Amazon and DressLily Rating Details

Customer service
1.7 (2402 reviews)
1.5 (1310 reviews)
Reviewer's quote

The fifth time I called their international customer service number, and was on hold for 2 hours and 7 minutes before I ran out of money on my cell phone account. And they are supposed to be the best? What a joke. Now they interrupt my internet with pop-ups that defy my adblocker, and I can't login...

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...Many of their items are very cute and I am very fond of them, but their customer service is absolutely atrocious. Two of my items did not fit and trying to send them back was awful. You have to pay for your own return shipping, no shipping lable is provided...

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Delivery Service
2.2 (1979 reviews)
1.6 (1192 reviews)
Reviewer's quote

...itself by meeting its scheduled dates and that is not being met, even taking for granted the benefit of the time required by the pandemic situation, the delivery service is not met. This causing loss of my time in the subscription and losing the confidence and security of receiving what is ordered. My request is that my...

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There delivery service is terrible I was planning to place more orders "I don't think So" Poor Order service..

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Exchange, Refund and Cancellation Policy
2.2 (1952 reviews)
1.5 (1135 reviews)
Reviewer's quote

...We would like help in getting this matter fairly resolved which is either they transfer our purchased items to our new account, or they totally refund the price of all the movies and TV shows purchased by us, in full! Thank you!..

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...They refuse to refund and the product has not arrived. Every time I contact them they ask me to wait patiently for another 5-7 days..

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Website
2.6 (1952 reviews)
2.1 (1296 reviews)
Reviewer's quote

I returned it and after two weeks I had not received my refund, I contacted Amazon, and they refused to return my money, they gave me credit on the website, I tried to buy a Visa gift card with "credit" and they don't let you use it. I want my money back, I am being coerced into consuming products...

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...They only have a few items on their website - I am not interested in any of them. Then they have this big disclaimer on their website about delays caused by the Chinese New Year. There are other and better companies to do business with...

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Amazon and DressLily Pros and Cons

Pros
  • I really love amazon and this time i was truly disappointed
  • I have used amazon many many times
  • Product selection
  • Good pricing
  • Cute clothes
  • Product is cute
Cons
  • Poor customer service
  • Unhelpful customer service
  • No manager follow up
  • Awful customer service
  • Fact i did not get my stuff
  • Stole money

Amazon and DressLily Most Positive Reviews

Top rated reviews
5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

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5

I ordered a dress and a shirt. The shirt was way too big and the dress had *** that was visible. I messaged them and...

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5

In fact, I am a columbia loyal fan, and bought 4 pcs fleece jackets for my family. Last month, I found a new brand, its...

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5

Bought a swimsuit it is the worst quality shapeless rag I have ever seen!! Stitching and finishing awful!!

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Amazon and DressLily Most Critical Reviews

Lowest rated reviews
1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

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1

I ordered a couple of items from them, the items looked NOTHING like the image. They were made from extremely cheap,...

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1

Yesterday I sent back a bunch of stuff I needed to return to AMAZON oh wait that was in Monday9/15/2015 we'll...

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1

I stumbled upon Dresslily and thought it was a dream come true. The clothes were beautiful and not very expensive. I fou...

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Amazon and DressLily Latest Reviews

Recent published reviews
No votes

I have placed orders thru amazon but have received what I ordered. Today I received a bike seat cover that I know...

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No votes

No order after 3 wedlock Imo pissed call me at +18706564407

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1

Package delivered to wrong address

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No votes

Customer service at dersslily are a joke they will not look up the transactions i had unauthorized charges on my debit...

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Amazon and DressLily Products and Services

Most reviewed product and services
  • Amazon Shipping Service (531 reviews)
  • Amazon Customer Care (431 reviews)
  • Amazon Account (374 reviews)
  • Dresslily Shipping Service (689 reviews)
  • Dresslily Dress (237 reviews)
  • Dresslily Clothing (196 reviews)