PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Amazon and DressLily as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Amazon
DressLily

Amazon and DressLily Overview

Total reviews
2397
3389
Company responses
0
0
Issues resolved
34
13

DressLily was first mentioned on PissedConsumer on Oct 1, 2013 and since then this brand received 3389 reviews. It is 992 reviews more than Amazon received since Nov 15, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Amazon customer support team than with DressLily customer service.

Amazon and DressLily Consumer Ratings

Rank
42 out of 475 in Auctions and Marketplaces category
401 out of 2473 in Footwear and Clothing category
Customer service
44 in category
249 in category
Website
36 in category
368 in category
Exchange, Refund and Cancellation Policy
20 in category
245 in category

Amazon and DressLily Rating Details

Customer service
1.7 (1008 reviews)
1.5 (1294 reviews)
Reviewer's quote

...I asked how long the trader had to reply and was told customer service staff do not know about such things. I asked what information the trader had been asked to supply. I was told that customer service staff do not know about such things...

Alise

I contacted their "support" (most unsupportive) service via chat. I spoke with "Tunisia" who was such a poor "listener" I had to ask her if she was a computer. Apparently, I had to wait for my 3rd item to arrive in order for her to give me instructions on how to exchange the shirt they sent the...

PissedConsumer1580250
Website
2.8 (845 reviews)
2.1 (1283 reviews)
Reviewer's quote

...We have removed the listing of their products from our website so that customers don't have the same experience again. 11:22 PM PDT Tommy Chan: i just cant accept this..

Tommy C

...changed my email passwords just in case; but, now there's absolutely no way I can close out the account/unsubscribe to it! I've looked everywhere on the website, through google, and forums and it seems no one has any luck. I didn't even sign up in the first place! How is that even possible?? Completely shady...

PissedConsumer1570686
Exchange, Refund and Cancellation Policy
2.3 (842 reviews)
1.5 (1119 reviews)
Reviewer's quote

I paid for a new compost bin from Amazon. Inside a new good condition box was a completely smashed box with a damaged bin and a partial return label still attached. Amazon agreed to replace the product and assured me that I would not have to be home for it to be picked up. UPS refuses to pick up...

Catelyn

...papyal did not refund my money allthough i emailed them several times that they are making business with a fake company from china. Paypal did. 't respond...

Mudo C

Amazon and DressLily Pros and Cons

Pros
  • Product selection
  • Ease of checkout
  • Most of their products
  • Good pricing
  • Cute clothes
  • Product is cute
Cons
  • Poor customer service
  • Customer service
  • No manager follow up
  • Awful customer service
  • Fact i did not get my stuff
  • Stole money

Amazon and DressLily Most Positive Reviews

Top rated reviews
5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

5

I ordered a dress and a shirt. The shirt was way too big and the dress had *** that was visible. I messaged them and...

Amazon and DressLily Most Critical Reviews

Lowest rated reviews
1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

1

I ordered a couple of items from them, the items looked NOTHING like the image. They were made from extremely cheap,...

Amazon and DressLily Latest Reviews

Recent published reviews

I have an echo dot, 2 fire sticks and after almost 2 years, none of them work. The echo dot stopped working after a...

Read all 2397 reviews

They picked up and hung up right away is this company a scam or do they just send you random *** because I didnt order...

Read all 3389 reviews

Amazon and DressLily Products and Services

Most reviewed product and services
  • Amazon Shipping Service (243 reviews)
  • Amazon Account (217 reviews)
  • Amazon Customer Care (215 reviews)
  • Dresslily Shipping Service (675 reviews)
  • Dresslily Dress (235 reviews)
  • Dresslily Clothing (195 reviews)