Amazon vs Dhl

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Amazon

Auctions and Internet Stores
  • 13 ISSUES RESOLVED
  • 1151 TOTAL REVIEWS
  • $610K CLAIMED LOSSES
  • $1.3K AVERAGE LOSS
2.2
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Turnaround Time
  • Product selection 16
  • Ease of checkout 7
  • Most of their products 7
  • Ease of purchasing 6
  • Ordering online 6

Customers don't like

  • Poor customer service22
  • Customer service14
  • Attitude7
  • Deceptive delivery time6
  • No manager follow up6

Products by Amazon

No items

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Dhl

Shipping
  • 2 ISSUES RESOLVED
  • 625 TOTAL REVIEWS
  • $420K CLAIMED LOSSES
  • $1.9K AVERAGE LOSS
1.3
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Turnaround Time
  • Lie to cunsumer 3
  • Color of their van 2
  • False 2
  • Never again 2
  • Very bad experience 1

Customers don't like

  • Customer service15
  • Slow shipping14
  • Service13
  • Shipping service6
  • Unfriendly staff6

Products by Dhl

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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