PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Dhgate and Amazon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Dhgate
Amazon

Dhgate and Amazon Overview

Total reviews
3259
5085
Company responses
0
0
Issues resolved
25
50

Dhgate and Amazon Consumer Ratings

Rank
15 out of 300 in Auctions and Marketplaces category
38 out of 300 in Auctions and Marketplaces category
Customer service
14 in category
No votes
Website
17 in category
No votes
Exchange, Refund and Cancellation Policy
10 in category
No votes
Delivery Service
10 in category
No votes

Dhgate and Amazon Rating Details

Customer service
3.1 (1823 reviews)
No votes
Reviewer's quote

...The customer service here is horrible! Do not take a chance ordering from them. I feel like I have been a victim of fraud..

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Well, becusse of COVID Amazon is not accepting phone calls for customer service inquiries..

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Website
3.4 (1777 reviews)
No votes
Reviewer's quote

...I spend over $400 on your company website and I dont think it's fair. Is this a scam or something??..

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...On your my orders page on your website, it said the package was delivered to the mailroom. This is a private residence. There is no mailroom...

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Exchange, Refund and Cancellation Policy
3 (1733 reviews)
No votes
Reviewer's quote

Ordered over a month ago sent plenty of emails with no response still havent received item I need an update or a refund please respond back thank you..

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...of messages to them as well as contacting the seller and I still til this day have not gotten a response from Amazon nor the seller and I requested a refund and I still have not gotten it and i also did five file claims and still no response from...

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Delivery Service
3.2 (1693 reviews)
No votes
Reviewer's quote

stick to sellers that offer DHL delivery service ePacket sucks..

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I placed an order for the fresh delivery service Friday March 13 with free next day delivery between 3-5p. I checked the status it was showing out for delivery but Saturday came and no food, Sunday came no food either when Monday finally arrived I checked the status again and it was not there it...

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Dhgate and Amazon Pros and Cons

Pros
  • Customer service
  • Prices
  • Pricing
  • Product selection
  • I have used amazon many many times
  • I really love amazon and this time i was truly disappointed
Cons
  • Customer service
  • No refund
  • False tracking number
  • Poor customer service
  • Customer service
  • Horrible customer service

Dhgate and Amazon Most Positive Reviews

Top rated reviews
5

adene 2014-10-01 13:58:32
Thank you for contacting DHgate Customer Service Center. My name is Nadenne. Can I have your n...

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5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

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5

I ordered stuff and it came up to $100 something and it never came!

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5

In fact, I am a columbia loyal fan, and bought 4 pcs fleece jackets for my family. Last month, I found a new brand, its...

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Dhgate and Amazon Most Critical Reviews

Lowest rated reviews
1

I purchase some hair extensions in 14/07/14 first of all the parcel was delivered to the wrong address cost me money in...

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1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

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1

DON'T DO IT DHGATE.COM IS THE WORST ONLINE SHOPPING WEBSITE
I bought 3 dresses, I gave specific measurements and what I...

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1

Yesterday I sent back a bunch of stuff I needed to return to AMAZON oh wait that was in Monday9/15/2015 we'll...

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Dhgate and Amazon Latest Reviews

Recent published reviews
1

I have yet to reach anyone for help resolving my order.

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No votes

Send to money other account transaction failed and not return money my account

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No votes

I. Ordered a package. From. Dhgate. And its been two months. And i already. Payed. My money and. Haverr gotton. No....

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2.8

Dear Team
I am unable to contact to you either through contact me me now neither through e mail..While connecting to u th...

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Dhgate and Amazon Products and Services

Most reviewed product and services
  • Dhgate Shipping Service (571 reviews)
  • Dhgate Customer Care (418 reviews)
  • Dhgate Website (161 reviews)
  • Amazon Shipping Service (370 reviews)
  • Amazon Customer Care (322 reviews)
  • Amazon Account (314 reviews)