PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Dhgate and Amazon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Dhgate
Amazon

Dhgate and Amazon Overview

Total reviews 4559 8354
Company responses 0 0
Issues resolved 30 69

Dhgate and Amazon Consumer Ratings

Rank
24 out of 325 in Auctions and Marketplaces category
44 out of 325 in Auctions and Marketplaces category
Customer service
No votes
43 in category
Website
No votes
40 in category
Exchange, Refund and Cancellation Policy
No votes
28 in category
Delivery Service
No votes
32 in category

Dhgate and Amazon Rating Details

Customer service
No votes
1.8 (2643 reviews)
Reviewer's quote

Never ever trust customer service for this site. It is literally their job to blow you off and will never, ever actually help. I received a bracelet that was clearly defective and warped during the production and seller sent this garbage to me anyway...

Read full review

...For some ODD reason Amazon Customer Service (State-Side) cannot view my account, limited support. 8. I want to fix the issue, but Amazon, a $500B-plus company does not have the capability to assist and quickly resolve this issue...

Read full review
Website
No votes
2.6 (2143 reviews)
Reviewer's quote

...DHgate website say they honor Visa cards and my card is in with the DARDEN credit union..

Read full review

...$50 million per year plus a cut of sales, under which Toys "R" Us would be the exclusive supplier of toys and baby products on the service, and the chain's website would redirect to Amazon's Toys &;;;;;;;;;;; Games category. In 2004, Toys "R" Us sued Amazon, claiming that because of a perceived lack of variety in Toys "R" Us stock, Amazon had knowingly allowed third-party sellers to offer items on the service in categories that Toys "R" Us had been granted exclusivity. In...

Read full review
Exchange, Refund and Cancellation Policy
No votes
2.2 (2152 reviews)
Reviewer's quote

...they said order will take up to 10 days its been 4 months now they saying it will be delivered 01/04/2021 and I cannot dispute since its on its way or get a refund trust me I will get my refund...

Read full review

order items I never received and still have not got my refund..

Read full review
Delivery Service
No votes
2.2 (2174 reviews)
Reviewer's quote

stick to sellers that offer DHL delivery service ePacket sucks..

Read full review

...No delivery service (USPS, UPS, FEDEX, PRIME so far) has ever done that! We just do not want this to happen again. DeLoma Cotter..

Read full review

Dhgate and Amazon Pros and Cons

Pros
  • Customer service
  • Pricing
  • Prices
  • I really love amazon and this time i was truly disappointed
  • I have used amazon many many times
  • Convenience
Cons
  • Customer service
  • Stole my money and wasted my time
  • Very poor contact information
  • Poor customer service
  • Unhelpful customer service
  • No manager follow up

Dhgate and Amazon Most Positive Reviews

Top rated reviews
5

adene 2014-10-01 13:58:32
Thank you for contacting DHgate Customer Service Center. My name is Nadenne. Can I have your n...

Read full review
5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

Read full review
5

I ordered stuff and it came up to $100 something and it never came!

Read full review
5

In fact, I am a columbia loyal fan, and bought 4 pcs fleece jackets for my family. Last month, I found a new brand, its...

Read full review

Dhgate and Amazon Most Critical Reviews

Lowest rated reviews
1

I purchase some hair extensions in 14/07/14 first of all the parcel was delivered to the wrong address cost me money in...

Read full review
1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

Read full review
1

DON'T DO IT DHGATE.COM IS THE WORST ONLINE SHOPPING WEBSITE
I bought 3 dresses, I gave specific measurements and what I...

Read full review
1

Yesterday I sent back a bunch of stuff I needed to return to AMAZON oh wait that was in Monday9/15/2015 we'll...

Read full review

Dhgate and Amazon Latest Reviews

Recent published reviews
1.4

Hi
In January I have made an order 317530****. Till this day I didn't receive item. Seller is giving my tracking numbers...

Read full review
4.4

I'm not interested in prime membership. I don't use amazon that much to have a monthly fee. PLEASE CANCEL IT. THANKS

Read full review
3

Can't order anything any more from dhgate, no credit card or debit card works anymore ,my banks are all good to go with...

Read full review
No votes

I was ordered some itemes but same not received till date and in ordering postion sowing delivering on 26/11

Read full review

Dhgate and Amazon Products and Services

Most reviewed product and services
  • Dhgate Shipping Service (728 reviews)
  • Dhgate Marketplace (112 reviews)
  • Dhgate Profile (31 reviews)
  • Amazon Shipping Service (568 reviews)
  • Amazon Prime Membership (340 reviews)
  • Amazon Delivery Service (272 reviews)