PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Dhgate and Amazon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Dhgate
Amazon

Dhgate and Amazon Overview

Total reviews
2699
2387
Company responses
0
0
Issues resolved
24
34

Dhgate was first mentioned on PissedConsumer on Jun 27, 2008 and since then this brand received 2699 reviews. It is 312 reviews more than Amazon received since Nov 15, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Dhgate customer support team and Amazon customer service.

Dhgate and Amazon Consumer Ratings

Rank
14 out of 471 in Auctions and Marketplaces category
42 out of 471 in Auctions and Marketplaces category
Customer service
15 in category
46 in category
Website
19 in category
38 in category
Exchange, Refund and Cancellation Policy
8 in category
21 in category

According to consumer ratings and reviews, Dhgate ranks 28 points higher in the Auctions and Marketplaces category than Amazon. People gave Dhgate 3.3 stars for Customer service criterion in Auctions and Marketplaces category and it is 163 points higher than the worst rated brand in this category. At the same time, Amazon was rated 1.7 stars for Customer service criterion in this category and it is 132 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Dhgate has a higher rating than Amazon. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Dhgate 3.1 stars and it is 96% greater than other in category. Amazon however was rated 2.3 stars and it is 88% greater than other in category.

Dhgate and Amazon Rating Details

Customer service
3.3 (1666 reviews)
1.7 (1004 reviews)
Reviewer's quote

...Customer service for Dhgate itself is a joke. They have 3 ways to communicate with them but there all automated with preprogrammed answers and questions. I guess no one has ever had this problem before ( ya right) cause it doesn't understand what im saying...

Debra H

They delivered a open box fan and when I called customer service A) I get someone in Asia who has no bloody clue. B) redirected to USA customer service who offers me $10 credit after spending $10000 of dollars on Mr. Bezo and rude!!!..

PissedConsumer1726167
Website
3.6 (1633 reviews)
2.8 (843 reviews)
Reviewer's quote

I bought a brand t shirt from seller Happy489 and received a bag!!! Not even a all black or white shirt, just a black bag! BE VERY CARFULL WITH THIS WEBSITE, YOU MAY HAVE LUCK ON SOME PURCHASES BUT IN DHGATE YOU CAN ALWAYS BE SCAMMED!!!..

Lakeesha

...We have removed the listing of their products from our website so that customers don't have the same experience again. 11:22 PM PDT Tommy Chan: i just cant accept this..

Tommy C
Exchange, Refund and Cancellation Policy
3.1 (1597 reviews)
2.3 (838 reviews)
Reviewer's quote

Can I get refund from my order it is to small..

Suhayla

I paid for a new compost bin from Amazon. Inside a new good condition box was a completely smashed box with a damaged bin and a partial return label still attached. Amazon agreed to replace the product and assured me that I would not have to be home for it to be picked up. UPS refuses to pick up...

Catelyn

Dhgate and Amazon Pros and Cons

Pros
  • Customer service
  • Prices
  • Products
  • Product selection
  • Ease of checkout
  • Most of their products
Cons
  • Customer service
  • No refund
  • False tracking number
  • Poor customer service
  • Customer service
  • No manager follow up

Dhgate and Amazon Most Positive Reviews

Top rated reviews
5

adene 2014-10-01 13:58:32
Thank you for contacting DHgate Customer Service Center. My name is Nadenne. Can I have your n...

5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

Dhgate and Amazon Most Critical Reviews

Lowest rated reviews
1

I purchase some hair extensions in 14/07/14 first of all the parcel was delivered to the wrong address cost me money in...

1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

Dhgate and Amazon Latest Reviews

Recent published reviews

I am so angry I ordered 4 handbags never recieved them. My name is Denise Curcio you gave me customer service number it...

Read all 2699 reviews

Directions said to scrape off tape covering the code # to redeem it...the whole thing came off and was illegible....I lo...

Read all 2387 reviews

Dhgate and Amazon Products and Services

Most reviewed product and services
  • Dhgate Shipping Service (447 reviews)
  • Dhgate Customer Care (400 reviews)
  • Dhgate Website (160 reviews)
  • Amazon Shipping Service (241 reviews)
  • Amazon Account (217 reviews)
  • Amazon Customer Care (214 reviews)