PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Amazon and Dhgate as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Amazon
Dhgate

Amazon and Dhgate Overview

Total reviews
2375
2695
Company responses
0
0
Issues resolved
34
24

Dhgate was first mentioned on PissedConsumer on Jun 27, 2008 and since then this brand received 2695 reviews. It is 320 reviews more than Amazon received since Nov 15, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Amazon customer support team and Dhgate customer service.

Amazon and Dhgate Consumer Ratings

Rank
42 out of 469 in Auctions and Marketplaces category
14 out of 469 in Auctions and Marketplaces category
Customer service
46 in category
14 in category
Website
38 in category
18 in category
Exchange, Refund and Cancellation Policy
21 in category
8 in category

According to consumer ratings and reviews, Dhgate ranks 28 points higher in the Auctions and Marketplaces category than Amazon. People gave Amazon 1.7 stars for Customer service criterion in Auctions and Marketplaces category and it is 128 points higher than the worst rated brand in this category. At the same time, Dhgate was rated 3.3 stars for Customer service criterion in this category and it is 160 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Dhgate has a higher rating than Amazon. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Amazon 2.3 stars and it is 88% greater than other in category. Dhgate however was rated 3.1 stars and it is 95% greater than other in category.

Amazon and Dhgate Rating Details

Customer service
1.7 (1001 reviews)
3.3 (1666 reviews)
Reviewer's quote

...Never needed customer service. though. Purchased 5 holiday gifts for a charity to be direct shipped...

Susan

...Customer service for Dhgate itself is a joke. They have 3 ways to communicate with them but there all automated with preprogrammed answers and questions. I guess no one has ever had this problem before ( ya right) cause it doesn't understand what im saying...

Debra H
Website
2.8 (842 reviews)
3.6 (1632 reviews)
Reviewer's quote

...We have removed the listing of their products from our website so that customers don't have the same experience again. 11:22 PM PDT Tommy Chan: i just cant accept this..

Tommy C

I bought a brand t shirt from seller Happy489 and received a bag!!! Not even a all black or white shirt, just a black bag! BE VERY CARFULL WITH THIS WEBSITE, YOU MAY HAVE LUCK ON SOME PURCHASES BUT IN DHGATE YOU CAN ALWAYS BE SCAMMED!!!..

Lakeesha
Exchange, Refund and Cancellation Policy
2.3 (836 reviews)
3.1 (1596 reviews)
Reviewer's quote

What was told to me by a supervisor, that the item that I ordered would come in a amazon box not the box of the item itself, and that there is no option to choose how I want the item to be packaged. Which was a LIE!! What was supposed to be a surprise Christmas gift is no longer! a

Carolyn T

Can I get refund from my order it is to small..

Suhayla

Amazon and Dhgate Pros and Cons

Pros
  • Product selection
  • Ease of checkout
  • Ordering online
  • Customer service
  • Prices
  • Products
Cons
  • Poor customer service
  • Customer service
  • No manager follow up
  • Customer service
  • No refund
  • False tracking number

Amazon and Dhgate Most Positive Reviews

Top rated reviews
5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

5

adene 2014-10-01 13:58:32
Thank you for contacting DHgate Customer Service Center. My name is Nadenne. Can I have your n...

Amazon and Dhgate Most Critical Reviews

Lowest rated reviews
1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

1

I purchase some hair extensions in 14/07/14 first of all the parcel was delivered to the wrong address cost me money in...

Amazon and Dhgate Latest Reviews

Recent published reviews
4.2

Lately we've been getting our packages dropped on the grass about fifteen feet away from the covered doorway!!! They...

Read all 2375 reviews

I wanted to know What the Date of arrival

Read all 2695 reviews

Amazon and Dhgate Products and Services

Most reviewed product and services
  • Amazon Shipping Service (237 reviews)
  • Amazon Account (217 reviews)
  • Amazon Customer Care (213 reviews)
  • Dhgate Shipping Service (446 reviews)
  • Dhgate Customer Care (400 reviews)
  • Dhgate Website (160 reviews)