Amazon vs Dhgate

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Amazon

Auctions and Internet Stores
  • 13 ISSUES RESOLVED
  • 1151 TOTAL REVIEWS
  • $610K CLAIMED LOSSES
  • $1.3K AVERAGE LOSS
2.2
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Product selection 16
  • Ease of checkout 7
  • Most of their products 7
  • Ease of purchasing 6
  • Ordering online 6

Customers don't like

  • Poor customer service22
  • Customer service14
  • Attitude7
  • Deceptive delivery time6
  • No manager follow up6

Products by Amazon

No items

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Dhgate

Auctions and Internet Stores
  • 6 ISSUES RESOLVED
  • 751 TOTAL REVIEWS
  • $77.8K CLAIMED LOSSES
  • $379 AVERAGE LOSS
2.3
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Product diversity 12
  • Customer service 10
  • Pricing 7
  • Online customer service 5
  • Variety of sellers 5

Customers don't like

  • Customer service27
  • Being lied to22
  • False tracking number17
  • Waste of time14
  • No refund13

Products by Dhgate

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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