PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Amazon and Dhgate as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Amazon
Dhgate

Amazon and Dhgate Overview

Total reviews
2497
2751
Company responses
0
0
Issues resolved
37
24

Dhgate was first mentioned on PissedConsumer on Jun 27, 2008 and since then this brand received 2751 reviews. It is 254 reviews more than Amazon received since Nov 15, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Amazon customer support team and Dhgate customer service.

Amazon and Dhgate Consumer Ratings

Rank
35 out of 430 in Auctions and Marketplaces category
12 out of 430 in Auctions and Marketplaces category
Customer service
38 in category
13 in category
Exchange, Refund and Cancellation Policy
21 in category
7 in category
Website
30 in category
15 in category

According to consumer ratings and reviews, Dhgate ranks 23 points higher in the Auctions and Marketplaces category than Amazon. People gave Amazon 1.7 stars for Customer service criterion in Auctions and Marketplaces category and it is 124 points higher than the worst rated brand in this category. At the same time, Dhgate was rated 3.2 stars for Customer service criterion in this category and it is 149 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Dhgate has a higher rating than Amazon. Regarding Website criterion, consumers gave Amazon 2.7 stars and it is 81% greater than other in category. Dhgate however was rated 3.6 stars and it is 91% greater than other in category.

Amazon and Dhgate Rating Details

Customer service
1.7 (1060 reviews)
3.2 (1678 reviews)
Reviewer's quote

...I have called customer service with no result. One guy in Seattle was just nasty. Said only the authorized user can restore my account...

Shonna

...I have chatting live with customer service 5 times already, sent emails to service@dhgate. co , the last email was sent a week ago and no reply yet!!!..

tomtom
Exchange, Refund and Cancellation Policy
2.3 (884 reviews)
3.1 (1609 reviews)
Reviewer's quote

...if and when things go wrong they sort the problem out there and then no squabbles about exchange or Refunds. That's probably why they are so successful, and will go on for years to come. I would recommend them to anyone...

Patricia B

I never got my tool or refund back..

Shadrick
Website
2.7 (883 reviews)
3.6 (1642 reviews)
Reviewer's quote

...DO NOT HAVE A AMAZON ACCOUNT WITH YOUR PAYMENT OPTIONS LISTED ON IT Amazon's website is apparently open to hackers..

Gary N

I bought a brand t shirt from seller Happy489 and received a bag!!! Not even a all black or white shirt, just a black bag! BE VERY CARFULL WITH THIS WEBSITE, YOU MAY HAVE LUCK ON SOME PURCHASES BUT IN DHGATE YOU CAN ALWAYS BE SCAMMED!!!..

Lakeesha

Amazon and Dhgate Pros and Cons

Pros
  • Product selection
  • Ease of checkout
  • Ordering online
  • Customer service
  • Prices
  • Products
Cons
  • Poor customer service
  • Customer service
  • No manager follow up
  • Customer service
  • No refund
  • False tracking number

Amazon and Dhgate Most Positive Reviews

Top rated reviews
5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

5

adene 2014-10-01 13:58:32
Thank you for contacting DHgate Customer Service Center. My name is Nadenne. Can I have your n...

Amazon and Dhgate Most Critical Reviews

Lowest rated reviews
1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

1

I purchase some hair extensions in 14/07/14 first of all the parcel was delivered to the wrong address cost me money in...

Amazon and Dhgate Latest Reviews

Recent published reviews
1

Amazon let someone take over my account, change my user name and password. When I reported it they canceled my account....

Read all 2497 reviews
1

I never got my tool or refund back

Read all 2751 reviews

Amazon and Dhgate Products and Services

Most reviewed product and services
  • Amazon Shipping Service (254 reviews)
  • Amazon Customer Care (225 reviews)
  • Amazon Account (225 reviews)
  • Dhgate Shipping Service (485 reviews)
  • Dhgate Customer Care (403 reviews)
  • Dhgate Website (160 reviews)