PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Amazon and Dhgate as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Amazon
2.2
Dhgate
2.7
Amazon
Dhgate

Amazon and Dhgate Overview

Total reviews 8792 4808
Company responses 0 0
Issues resolved 72 31

Amazon and Dhgate Consumer Ratings

Rank
49 out of 334 in Auctions and Marketplaces category
27 out of 334 in Auctions and Marketplaces category
Customer service
No votes
No votes
Delivery Service
No votes
No votes
Exchange, Refund and Cancellation Policy
No votes
No votes
Website
No votes
No votes

Amazon and Dhgate Rating Details

Customer service
No votes
No votes
Reviewer's quote

...And the customer service rep. She was very nice and polite..

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HI I have been on to your customer service team numerous time regarding item i purchased but did not receive. I keep getting replies that my concern is been send to the seller team. As per ref id above, i purchase 2 items from a seller in october 2020 but only received one...

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Delivery Service
No votes
No votes
Reviewer's quote

...No delivery service (USPS, UPS, FEDEX, PRIME so far) has ever done that! We just do not want this to happen again. DeLoma Cotter..

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stick to sellers that offer DHL delivery service ePacket sucks..

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Exchange, Refund and Cancellation Policy
No votes
No votes
Reviewer's quote

...Oh you cannot its our policy no refunds until if we can see if its delivered. I am the customer why is it always they call the shots. They are like a dictatorship Hitler reincarnated...

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...I am still waiting for my refund..

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Website
No votes
No votes
Reviewer's quote

...00 item from their website www. tacticon. com...

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...from DH gate sins last year she never post any she never return my money ,now am scared to buy something from Dhgate, because I think Dhgate was a scam website , please this is my telephone number 004479****4089 please can you contact me this is the seller name on Dhgate jackieliu009 please try to tell her or he to refund my money back...

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Amazon and Dhgate Pros and Cons

Pros
  • I really love amazon and this time i was truly disappointed
  • I have used amazon many many times
  • Convenience
  • Customer service
  • Pricing
  • Prices
Cons
  • Poor customer service
  • Unhelpful customer service
  • No manager follow up
  • Customer service
  • Stole my money and wasted my time
  • Bad service

Amazon and Dhgate Most Positive Reviews

Top rated reviews
5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

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5

adene 2014-10-01 13:58:32
Thank you for contacting DHgate Customer Service Center. My name is Nadenne. Can I have your n...

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5

In fact, I am a columbia loyal fan, and bought 4 pcs fleece jackets for my family. Last month, I found a new brand, its...

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5

I ordered stuff and it came up to $100 something and it never came!

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Amazon and Dhgate Most Critical Reviews

Lowest rated reviews
1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

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1

I purchase some hair extensions in 14/07/14 first of all the parcel was delivered to the wrong address cost me money in...

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1

Yesterday I sent back a bunch of stuff I needed to return to AMAZON oh wait that was in Monday9/15/2015 we'll...

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1

DON'T DO IT DHGATE.COM IS THE WORST ONLINE SHOPPING WEBSITE
I bought 3 dresses, I gave specific measurements and what I...

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Amazon and Dhgate Latest Reviews

Recent published reviews
No votes

The Delivery boy is not pickup my phone and not delivered my parcel, and he put my number on black list

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1

HI
I have been on to your customer service team numerous time regarding item i purchased but did not receive. I keep gett...

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1

Dear sir
I am magimainathan
Contatact number 903573**** Order 2 item 20/01/2021
Still not received Tracking ID: 260493****0...

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1

I was told to wait until 24 December before I requested a refund because I waited so long! I have written the seller no...

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Amazon and Dhgate Products and Services

Most reviewed product and services
  • Amazon Shipping Service (575 reviews)
  • Amazon Prime Membership (346 reviews)
  • Amazon Delivery Service (279 reviews)
  • Dhgate Shipping Service (734 reviews)
  • Dhgate Marketplace (112 reviews)
  • Dhgate Profile (32 reviews)