Amazon vs Desertcart: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Amazon and Desertcart as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Amazon

2.2

Desertcart

1.8

Amazon

Desertcart

Amazon and Desertcart Overview

Total reviews

2374

127

Company responses

Issues resolved

Amazon was first mentioned on PissedConsumer on Nov 15, 2007 and since then this brand received 2374 reviews. It is 2247 reviews more than Desertcart received since Mar 30, 2015. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Desertcart customer support team than with Amazon customer service.

Amazon and Desertcart Consumer Ratings

Rank

42 out of 469 in Auctions and Marketplaces category

86 out of 469 in Auctions and Marketplaces category

Customer service

46 in category

47 in category

Website

38 in category

67 in category

Exchange, Refund and Cancellation Policy

21 in category

37 in category

According to consumer ratings and reviews, Amazon ranks 44 points higher in the Auctions and Marketplaces category than Desertcart. People gave Amazon 1.7 stars for Customer service criterion in Auctions and Marketplaces category and it is 127 points higher than the worst rated brand in this category. At the same time, Desertcart was rated 1.6 stars for Customer service criterion in this category and it is 126 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Amazon has a higher rating than Desertcart. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Amazon 2.3 stars and it is 88% greater than other in category. Desertcart however was rated 1.7 stars and it is 79% greater than other in category.

Amazon and Desertcart Rating Details

Customer service

1.7 (1001 reviews)

1.6 (63 reviews)

Reviewer's quote

...Never needed customer service. though. Purchased 5 holiday gifts for a charity to be direct shipped...

Susan

...but on the side note their customer service is good and accommodating. I just hate the thought of paying extra just to waste money..

PissedConsumer1695124

Website

2.8 (841 reviews)

2.2 (51 reviews)

Reviewer's quote

...We have removed the listing of their products from our website so that customers don't have the same experience again. 11:22 PM PDT Tommy Chan: i just cant accept this..

Tommy C

Horrible company, makes no attempt to remove copyrighted items off their Dubai website of my artwork..

PissedConsumer1559976

Exchange, Refund and Cancellation Policy

2.3 (836 reviews)

1.7 (51 reviews)

Reviewer's quote

What was told to me by a supervisor, that the item that I ordered would come in a amazon box not the box of the item itself, and that there is no option to choose how I want the item to be packaged. Which was a LIE!! What was supposed to be a surprise Christmas gift is no longer! a

Carolyn T

My business is called Mrs. Ratfife's Fabulous Buys! I sell on Ebay, Etsy and Amazon. Desert Cart has stolen my photos, my name and my descriptions. They basically are saying they sell my brand, which they do not. I am USA trademarked. But for them to stop, they want me to send 2, 772.00 to get a...

Kristen Q

Amazon and Desertcart Pros and Cons

Pros

Product selection
Ease of checkout
Ordering online

Way the cheated
User friendly website
Variety

Cons

Poor customer service
Customer service
No manager follow up

It is a scam business
No respect to customers
Delay

Amazon and Desertcart Most Positive Reviews

Top rated reviews

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

I just want to express my greatest satisfaction with desercart and how they have managed to process my orders in a most...

Amazon and Desertcart Most Critical Reviews

Lowest rated reviews

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

hi sir :
i wish if you can help me or advice me where i can complain ( desert cart website) i should recei...

Amazon and Desertcart Latest Reviews

Recent published reviews

I have ordered 2 bottles of MADHIVALA Liniment to be shipped to Coimbatore India address instead of one delivery...

Read all 2374 reviews

I am still waiting for products I ordered 3 weeks ago. I ordered in time before I leave Oman to my home country, which...

Read all 127 reviews

Amazon and Desertcart Products and Services

Most reviewed product and services

Amazon Shipping Service (237 reviews)
Amazon Account (217 reviews)
Amazon Customer Care (213 reviews)

Desertcart Shipping Service (32 reviews)
Desertcart Customer Care (20 reviews)
Desertcart Delivery Service (10 reviews)

How would you compare Amazon vs Desertcart?

Customer service

Product or Service Quality

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Anonymous Pissed Off Dec 12, 2017 #1403527

Horrible Customer Service, no one picks up the phone or responds to messages

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