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Amazon

Auctions and Internet Stores
  • 19 ISSUES RESOLVED
  • 1454 TOTAL REVIEWS
  • $720K CLAIMED LOSSES
  • $1.3K AVERAGE LOSS
2.3
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Product selection 18
  • Most of their products 9
  • Ease of checkout 8
  • Ordering online 7
  • Ease of purchasing 7

Customers don't like

  • Poor customer service15
  • No manager follow up5
  • Negative feedback not excepted4
  • Apathy4
  • Poor shipping3
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Crate And Barrel

Furniture and Decor
  • 0 ISSUES RESOLVED
  • 40 TOTAL REVIEWS
  • $20.2K CLAIMED LOSSES
  • $1.6K AVERAGE LOSS
1.9
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Sofa in store 1
  • Sofa before it frayed 1
  • Products 1
  • Product design salespeople at store 1
  • Jessica 1

Customers don't like

  • Long delays4
  • Affect on my time4
  • Regret decision3
  • Incorrect information2
  • Quality1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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