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Amazon

E-commerce
  • 25 ISSUES RESOLVED
  • 1689 TOTAL REVIEWS
  • $750K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
2.3
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Turnaround Time
  • Product selection 18
  • Ordering online 9
  • Most of their products 9
  • Ease of checkout 8
  • Ease of purchasing 7

Customers don't like

  • Poor customer service54
  • No manager follow up5
  • Negative feedback not excepted4
  • Delivery hassles4
  • Apathy4
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Collections Etc

E-commerce
  • 3 ISSUES RESOLVED
  • 84 TOTAL REVIEWS
  • $2.5K CLAIMED LOSSES
  • $79 AVERAGE LOSS
1.9
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Turnaround Time
  • Ease of ordering 4
  • Product was fine 1
  • I liked the boots but i wanted women nor men 1

Customers don't like

  • Poor customer service8
  • Unethical business practices3
  • Quality and return policy2
  • High shipping charges2
  • False promises on membership2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Discussion

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Anonymous
#1451611

I would ALWAYS check Amazon before I chose to purchase a product through Collections Etc. If I could not find the item in Amazon (or similar site) I would NOT order.

The Shipping charges and the Handling Fee quickly become a significant part of the total cost of the item. And the shipping turn-around-time is SUPER SLOW (about 10 days) considering the total cost of shipping and handling.

Let's face it, the Collections Etc. catalog is not high quality and surely not meant to last a life time; it is cutesy stuff that no one really needs so it really isn't worth ordering through this company again.