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Amazon

Auctions and Internet Stores
  • 17 ISSUES RESOLVED
  • 1313 TOTAL REVIEWS
  • $710K CLAIMED LOSSES
  • $1.4K AVERAGE LOSS
2.3
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Product selection 18
  • Ease of checkout 7
  • Ease of purchasing 7
  • Most of their products 7
  • Ordering online 6

Customers don't like

  • Poor customer service9
  • Customer service5
  • No manager follow up5
  • Apathy4
  • Poor shipping3
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Coach

Shopping
  • 2 ISSUES RESOLVED
  • 249 TOTAL REVIEWS
  • $25K CLAIMED LOSSES
  • $248 AVERAGE LOSS
1.9
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Design 11
  • Style 8
  • Very dissapointed in coach 6
  • I liked the style and price 4
  • Purse 3

Customers don't like

  • Customer service7
  • Not stand behind their products5
  • Designed flaw or manufacture defect4
  • Repair service4
  • Quality of the product4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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