PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cengage Learning and Amazon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cengage Learning
Amazon

Cengage Learning and Amazon Overview

Total reviews
369
2507
Company responses
0
0
Issues resolved
7
37

Amazon was first mentioned on PissedConsumer on Nov 15, 2007 and since then this brand received 2507 reviews. It is 2138 reviews more than Cengage Learning received since Feb 14, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Cengage Learning customer support team than with Amazon customer service.

Cengage Learning and Amazon Consumer Ratings

Rank
204 out of 1276 in Education category
34 out of 431 in Auctions and Marketplaces category
Product or Service Quality
150 in category
No votes
Customer service
151 in category
No votes
Website
195 in category
No votes

Cengage Learning and Amazon Rating Details

Product or Service Quality
1.3 (189 reviews)
No votes
Reviewer's quote

...emails inquiring about the fix!!!! Every time I try and access the digital copy of the book or student solutions manual I get an error message, it makes the product unusable, they opened a “case” on the issue over a month ago and I still have no resolution. Their customer service and technical service departments have failed to communicate the status and keep telling me my issue has been “escalated” with no...

Matthew F

...I dont understand why Amazon is doing this & having ZERO customer service. But 2 year old (who is the youngest of three kids) didnt have a main gift on Christmas morning. Amazon customer Alexis G..

Alexis G
Customer service
1.4 (184 reviews)
No votes
Reviewer's quote

...I did not receive the book in my order history nor any history of a purchase on my account yet I was charged THREE TIMES!!! Called customer service and got hung up on twice. Will never order from here again..

Taylor V

When the second item arrived, it was as expected so I reached back out to customer service for the refund portion they had offered. I spent over TWO hours online with 3 different customer support reps, all to be told in the end that they were sorry but the first rep I spoke to gave me inaccurate...

Krieger0311
Website
1.4 (183 reviews)
No votes
Reviewer's quote

...maybe I just need to make an account first? I go onto the website (from google) and make an account. Try the quick link again. Error...

Cicely P

...DO NOT HAVE A AMAZON ACCOUNT WITH YOUR PAYMENT OPTIONS LISTED ON IT Amazon's website is apparently open to hackers..

Gary N

Cengage Learning and Amazon Pros and Cons

Pros
  • Volume of unsupported students
  • Staff
  • Ninetyeight percent reliable
  • Product selection
  • Ease of checkout
  • Ordering online
Cons
  • Customer service
  • Textbook price
  • Website does not work when its crucial
  • Poor customer service
  • Customer service
  • No manager follow up

Cengage Learning and Amazon Most Positive Reviews

Top rated reviews
5

Never worked a 16 hour day at cengage. Never felt uncomfortable or unappreciated. Did however work as a customs broker...

5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

Cengage Learning and Amazon Most Critical Reviews

Lowest rated reviews
1

I'm trying to enroll in an online Chemistry course which is a required supplement to my class, but when I initially...

1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

Cengage Learning and Amazon Latest Reviews

Recent published reviews
1.1

The Cengage book along with the materials online are not user friendly. They offer multiple chances but for myself...

Read all 369 reviews
3.6

Two days now, straight in a row, I have not received my packages, due to incompetent Amazon drivers. I have explicit...

Read all 2507 reviews

Cengage Learning and Amazon Products and Services

Most reviewed product and services
  • Cengage Learning Website (65 reviews)
  • Cengage Learning Program (41 reviews)
  • Cengage Learning Customer Care (31 reviews)
  • Amazon Shipping Service (255 reviews)
  • Amazon Customer Care (226 reviews)
  • Amazon Account (225 reviews)