PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cengage Learning and Amazon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cengage Learning
Amazon

Cengage Learning and Amazon Overview

Total reviews
384
7518
Company responses
0
0
Issues resolved
7
61

Cengage Learning and Amazon Consumer Ratings

Rank
208 out of 869 in Education category
42 out of 314 in Auctions and Marketplaces category
Product or Service Quality
153 in category
32 in category
Customer service
143 in category
43 in category
Website
196 in category
37 in category
Price Affordability
169 in category
39 in category

Cengage Learning and Amazon Rating Details

Product or Service Quality
1.3 (198 reviews)
2.4 (1789 reviews)
Reviewer's quote

...emails inquiring about the fix!!!! Every time I try and access the digital copy of the book or student solutions manual I get an error message, it makes the product unusable, they opened a “case” on the issue over a month ago and I still have no resolution. Their customer service and technical service departments have failed to communicate the status and keep telling me my issue has been “escalated” with no...

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could not get drum to work, I have ordered the same product before..

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Customer service
1.4 (194 reviews)
1.7 (2315 reviews)
Reviewer's quote

...I did not receive the book in my order history nor any history of a purchase on my account yet I was charged THREE TIMES!!! Called customer service and got hung up on twice. Will never order from here again..

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I did receive my order that I place for while and no-one never contacted me to tell me what happen and I have to call customer service..

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Website
1.4 (193 reviews)
2.6 (1898 reviews)
Reviewer's quote

they announce everywhere that they're giving free student access during Covid-19, but make their website an absolute maze. also they revoked the use of free books at finals time. *** them..

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sir, we are from India and this is third time we have ordered mobile phones in your website, first blackberry z3 got delivered and mobile ring not working, asked customer service and returned, second Samsung m 20 same problem total phone fault, returned, now third time order techno spark 5 and...

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Price Affordability
1.5 (173 reviews)
2.8 (1693 reviews)
Reviewer's quote

99 or some other price like that for my Spanish class in College. This website runs EXTREMELY slowly, it will take 10-15 seconds to load any kind of assignment, and another 10-15 every time you click on a textbook or click to change a page. This takes 5 minute assignments and turns them into...

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I am really disgusted and disappointed that people are getting 50% off the Fire tv 4k while i paid FULL PRICE even being a customer since 1995!!! They claim such offers were given to entice new customer ONLY! They also lied that this offer was given to few selected customers who received email and...

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Cengage Learning and Amazon Pros and Cons

Pros
  • Volume of unsupported students
  • Staff
  • Ninetyeight percent reliable
  • I really love amazon and this time i was truly disappointed
  • I have used amazon many many times
  • Product selection
Cons
  • Customer service
  • Textbook price
  • Website does not work when its crucial
  • Poor customer service
  • Unhelpful customer service
  • No manager follow up

Cengage Learning and Amazon Most Positive Reviews

Top rated reviews
5

Never worked a 16 hour day at cengage. Never felt uncomfortable or unappreciated. Did however work as a customs broker...

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5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

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5

When i have bought the book and scratched my code then it has been destroyed

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5

In fact, I am a columbia loyal fan, and bought 4 pcs fleece jackets for my family. Last month, I found a new brand, its...

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Cengage Learning and Amazon Most Critical Reviews

Lowest rated reviews
1

I'm trying to enroll in an online Chemistry course which is a required supplement to my class, but when I initially...

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1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

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1

I ordered the Understanding Management book from their website which included the code for their online ebook program an...

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1

Yesterday I sent back a bunch of stuff I needed to return to AMAZON oh wait that was in Monday9/15/2015 we'll...

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Cengage Learning and Amazon Latest Reviews

Recent published reviews
No votes

I have bought a new singer age advance book. While I am scratching the access code strip. I have lost some latters in...

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1.8

I ordered reusable diaper price 890rs,i paid online,money cut into my account but after some time message me "canclled...

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1

Cengage attempts to protect the IP of their client base by *** over students. Realistically, there is no reason why,...

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2.4

Product never worked and needs to be returned.

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Cengage Learning and Amazon Products and Services

Most reviewed product and services
  • Cengage Learning Website (66 reviews)
  • Cengage Learning Program (45 reviews)
  • Cengage Learning Customer Care (31 reviews)
  • Amazon Shipping Service (525 reviews)
  • Amazon Customer Care (394 reviews)
  • Amazon Account (372 reviews)