Amazon vs Cengage Learning

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Amazon

Auctions and Internet Stores
  • 13 ISSUES RESOLVED
  • 1142 TOTAL REVIEWS
  • $610K CLAIMED LOSSES
  • $1.3K AVERAGE LOSS
2.2
Customer service
Website
Diversity of Products or Services
  • Product selection 16
  • Ease of checkout 7
  • Most of their products 7
  • Ease of purchasing 6
  • Ordering online 5

Customers don't like

  • Poor customer service22
  • Customer service13
  • Attitude7
  • Deceptive delivery time6
  • No manager follow up6

Products by Amazon

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  • 2 ISSUES RESOLVED
  • 137 TOTAL REVIEWS
  • $98.6K CLAIMED LOSSES
  • $1.5K AVERAGE LOSS
1.5
Customer service
Website
Diversity of Products or Services
  • Looks 1
  • Mosty reliable 1
  • Ninetyeight percent reliable 1
  • Staff 1
  • Volume of unsupported students 1

Customers don't like

  • Poor product10
  • Service9
  • Textbook price8
  • Website accessibility7
  • Frustration6

Products by Cengage Learning

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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