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Carid

Auto Parts and Accessories
  • 7 ISSUES RESOLVED
  • 691 TOTAL REVIEWS
  • $130K CLAIMED LOSSES
  • $544 AVERAGE LOSS
1.3
Exchange, Refund and Cancellation Policy
Turnaround Time
Discounts and Special Offers
  • Shop on-line 11
  • Website 9
  • Products 7
  • Easy to find products 6
  • Prices 4

Customers don't like

  • Poor customer service15
  • Lack of customer service15
  • Selling things thats not in stock10
  • Post-sales service9
  • Horrific horrific horrific6
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Amazon

E-commerce
  • 26 ISSUES RESOLVED
  • 1791 TOTAL REVIEWS
  • $760K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
2.3
Exchange, Refund and Cancellation Policy
Turnaround Time
Discounts and Special Offers
  • Product selection 18
  • Ordering online 9
  • Most of their products 9
  • Ease of checkout 8
  • Ease of purchasing 7

Customers don't like

  • Poor customer service54
  • No manager follow up5
  • Apathy5
  • Negative feedback not excepted4
  • Delivery hassles4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous
#1476238

Ordered some wheels and tires for $2,150 from Carid. Terrible experience.

First, the order got delayed (2+ weeks to ship). OK, I can deal with that. Then, they mounted the tires the wrong way on the rims. They put the inside of the tire on the outward side of the rim, which means the grooves to extract the water were going the wrong way.

The tires have a large marking indicating "OUTSIDE" or 'INSIDE" and that for a good reason but these geniuses insisted they were mounted right and that's how they always do it. So not only did they mess up my order but also they doubled-down on their incompetence. That is scary as this is a safety issue... I had to get a shop uninstall, and reinstall, mount, balance...etc.

cost me $120, which CARID refunded, relunctancly after telling them I would file a BBB complaint if they didn't and/or file a chargeback. Consumers BEWARE!