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Carid

1.6
?

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  • 8 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 783 TOTAL REVIEWS
Rank
50 out of 338
in Auto Parts and Accessories category
Rating Details
Product or Service Quality
Exchange, Refund and Cancellation Policy
Delivery Service
Statistics of Customer Service Calls
  • TOTAL CALLS
    36
  • SUCCESSFUL
    94%
  • AVG CALL DURATION
    05:42
  • ISSUES RESOLVED
    17%
Top Products and Services
1.7
185 reviews
1.6
103 reviews
2
20 reviews

Amazon

2.2
?

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  • 27 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1967 TOTAL REVIEWS
Rank
35 out of 361
in Auctions and Marketplaces category
Rating Details
Product or Service Quality
Exchange, Refund and Cancellation Policy
Delivery Service
Statistics of Customer Service Calls
  • TOTAL CALLS
    62
  • SUCCESSFUL
    94%
  • AVG CALL DURATION
    04:10
  • ISSUES RESOLVED
    31%
Top Products and Services
2.5
189 reviews
2.9
185 reviews
2.5
172 reviews

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Anonymous
#1476238

Ordered some wheels and tires for $2,150 from Carid. Terrible experience.

First, the order got delayed (2+ weeks to ship). OK, I can deal with that. Then, they mounted the tires the wrong way on the rims. They put the inside of the tire on the outward side of the rim, which means the grooves to extract the water were going the wrong way.

The tires have a large marking indicating "OUTSIDE" or 'INSIDE" and that for a good reason but these geniuses insisted they were mounted right and that's how they always do it. So not only did they mess up my order but also they doubled-down on their incompetence. That is scary as this is a safety issue... I had to get a shop uninstall, and reinstall, mount, balance...etc.

cost me $120, which CARID refunded, relunctancly after telling them I would file a BBB complaint if they didn't and/or file a chargeback. Consumers BEWARE!

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