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Carid
Amazon

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Carid

Carid

1.5
  • 15 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 967 TOTAL REVIEWS
Rank
84 out of 530
in Auto Parts and Accessories category
Rating Details
Product or Service Quality
Exchange, Refund and Cancellation Policy
Delivery Service
Statistics of Customer Service Calls
  • TOTAL CALLS
    43
  • SUCCESSFUL
    81%
  • AVG CALL DURATION
    05:44
  • ISSUES RESOLVED
    23%
Top Products and Services
1.7
237 reviews
1.6
150 reviews
1.8
22 reviews
Amazon

Amazon

2.2
  • 34 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 2328 TOTAL REVIEWS
Rank
43 out of 465
in Auctions and Marketplaces category
Rating Details
Product or Service Quality
Exchange, Refund and Cancellation Policy
Delivery Service
Statistics of Customer Service Calls
  • TOTAL CALLS
    201
  • SUCCESSFUL
    41%
  • AVG CALL DURATION
    05:20
  • ISSUES RESOLVED
    30%
Top Products and Services
2.8
234 reviews
2.3
211 reviews
2.5
213 reviews

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Anonymous
#1476238

Ordered some wheels and tires for $2,150 from Carid. Terrible experience.

First, the order got delayed (2+ weeks to ship). OK, I can deal with that. Then, they mounted the tires the wrong way on the rims. They put the inside of the tire on the outward side of the rim, which means the grooves to extract the water were going the wrong way.

The tires have a large marking indicating "OUTSIDE" or 'INSIDE" and that for a good reason but these geniuses insisted they were mounted right and that's how they always do it. So not only did they mess up my order but also they doubled-down on their incompetence. That is scary as this is a safety issue... I had to get a shop uninstall, and reinstall, mount, balance...etc.

cost me $120, which CARID refunded, relunctancly after telling them I would file a BBB complaint if they didn't and/or file a chargeback. Consumers BEWARE!

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