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Amazon

Auctions and Internet Stores
  • 15 ISSUES RESOLVED
  • 1269 TOTAL REVIEWS
  • $630K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
2.3
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Product selection 18
  • Ease of checkout 7
  • Ease of purchasing 7
  • Most of their products 7
  • Ordering online 6

Customers don't like

  • Poor customer service8
  • Customer service5
  • No manager follow up5
  • Apathy4
  • Poor shipping3
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Carid

Equipment
  • 4 ISSUES RESOLVED
  • 449 TOTAL REVIEWS
  • $96K CLAIMED LOSSES
  • $555 AVERAGE LOSS
1.6
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Shop on-line 11
  • Website 7
  • Easy to find products 5
  • Products 5
  • Prices 3

Customers don't like

  • Lack of customer service16
  • Selling things thats not in stock10
  • Post-sales service9
  • Lack of communication4
  • Misleading information4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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