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Amazon

2.2
?

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  • 30 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 2137 TOTAL REVIEWS
Rank
39 out of 456
in Auctions and Marketplaces category
Rating Details
Exchange, Refund and Cancellation Policy
Delivery Service
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    95
  • SUCCESSFUL
    80%
  • AVG CALL DURATION
    05:20
  • ISSUES RESOLVED
    27%
Top Products and Services
2.8
208 reviews
2.4
198 reviews
2.5
193 reviews

Carid

1.6
?

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  • 12 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 892 TOTAL REVIEWS
Rank
69 out of 478
in Auto Parts and Accessories category
Rating Details
Exchange, Refund and Cancellation Policy
Delivery Service
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    40
  • SUCCESSFUL
    88%
  • AVG CALL DURATION
    05:44
  • ISSUES RESOLVED
    23%
Top Products and Services
1.7
233 reviews
1.6
141 reviews
2.2
14 reviews

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Anonymous
#1476238

Ordered some wheels and tires for $2,150 from Carid. Terrible experience.

First, the order got delayed (2+ weeks to ship). OK, I can deal with that. Then, they mounted the tires the wrong way on the rims. They put the inside of the tire on the outward side of the rim, which means the grooves to extract the water were going the wrong way.

The tires have a large marking indicating "OUTSIDE" or 'INSIDE" and that for a good reason but these geniuses insisted they were mounted right and that's how they always do it. So not only did they mess up my order but also they doubled-down on their incompetence. That is scary as this is a safety issue... I had to get a shop uninstall, and reinstall, mount, balance...etc.

cost me $120, which CARID refunded, relunctancly after telling them I would file a BBB complaint if they didn't and/or file a chargeback. Consumers BEWARE!

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