PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Amazon and Buy Squad as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Amazon
Buy Squad

Amazon and Buy Squad Overview

Total reviews
2371
94
Company responses
0
0
Issues resolved
34
2

Amazon was first mentioned on PissedConsumer on Nov 15, 2007 and since then this brand received 2371 reviews. It is 2277 reviews more than Buy Squad received since Dec 27, 2013. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Buy Squad customer support team than with Amazon customer service.

Amazon and Buy Squad Consumer Ratings

Rank
42 out of 469 in Auctions and Marketplaces category
346 out of 2894 in Appliances and Electronics category
Customer service
46 in category
208 in category
Website
37 in category
213 in category
Exchange, Refund and Cancellation Policy
21 in category
174 in category

Amazon and Buy Squad Rating Details

Customer service
1.7 (1000 reviews)
1.4 (43 reviews)
Reviewer's quote

...Never needed customer service. though. Purchased 5 holiday gifts for a charity to be direct shipped...

Susan

I tried calling their customer service line on multiple occasions and that just made matters worse because nobody ever answered the phone. On two occasions, during their business hours, I sat on hold for so long (30 minutes) that the system hung up on me. I also read reviews in which others had...

PissedConsumer1032538
Website
2.8 (841 reviews)
2.1 (37 reviews)
Reviewer's quote

...We have removed the listing of their products from our website so that customers don't have the same experience again. 11:22 PM PDT Tommy Chan: i just cant accept this..

Tommy C

...There website suckers you to ordering hard to find items, then they tell you that the item you chose is not available and try to sell you with something that you did not order. Very poor practice. There customer sales representative dumps all responsibility onto the website managers...

PissedConsumer964254
Exchange, Refund and Cancellation Policy
2.3 (835 reviews)
1.5 (28 reviews)
Reviewer's quote

What was told to me by a supervisor, that the item that I ordered would come in a amazon box not the box of the item itself, and that there is no option to choose how I want the item to be packaged. Which was a LIE!! What was supposed to be a surprise Christmas gift is no longer! a

Carolyn T

Bought tv as new but it wasn't new, the tv stand was defected couldn't be installed, tv came on box not the manufacturer box, Return the tv they never send the money after one month, tried to call tens of time and sent emails with absolutely no response, Desputed the credit card charge and got my...

PissedConsumer1045351

Amazon and Buy Squad Pros and Cons

Pros
  • Product selection
  • Ordering online
  • Ease of checkout
  • Price
  • Looked like new tv at good price
  • Shipping
Cons
  • Poor customer service
  • Customer service
  • No manager follow up
  • Poor customer service
  • Switch and bait
  • Misrepresentation and surprise charges

Amazon and Buy Squad Most Positive Reviews

Top rated reviews
5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

5

I bought that TV from buy squad at a very attractive price that was even better than Costco's price, there was one issue...

Amazon and Buy Squad Most Critical Reviews

Lowest rated reviews
1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

1

I got lured in to buying a tv here because of the price..i think we all do. Nowhere did it say they were re-sellers of...

Amazon and Buy Squad Latest Reviews

Recent published reviews
1

After about half an hour wasted on asking a simple question, not understood by the robot, switched to several other...

Read all 2371 reviews

It has been a few years, but seeing all the reviews brought back BAD memories. Complaints to the BBB in NY and Oregon,...

Read all 94 reviews

Amazon and Buy Squad Products and Services

Most reviewed product and services
  • Amazon Shipping Service (237 reviews)
  • Amazon Account (217 reviews)
  • Amazon Customer Care (213 reviews)
  • Buy Squad Shipping Service (9 reviews)
  • Buy Squad Customer Care (4 reviews)