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Amazon

Auctions and Internet Stores
  • 19 ISSUES RESOLVED
  • 1449 TOTAL REVIEWS
  • $730K CLAIMED LOSSES
  • $1.3K AVERAGE LOSS
2.3
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Product selection 18
  • Most of their products 9
  • Ease of checkout 8
  • Ordering online 7
  • Ease of purchasing 7

Customers don't like

  • Poor customer service15
  • No manager follow up5
  • Negative feedback not excepted4
  • Apathy4
  • Poor shipping3
Delete
  • 5 ISSUES RESOLVED
  • 224 TOTAL REVIEWS
  • $6.5K CLAIMED LOSSES
  • $171 AVERAGE LOSS
2.5
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Product quality and price 8
  • Product fit and finish 5
  • Product 5
  • Great price 3
  • Excellent product 3

Customers don't like

  • Customer service policies and execution6
  • Customer service6
  • Lack of customer service3
  • Company policy3
  • Uncalled for excessive fees2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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