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Amazon

Auctions and Internet Stores
  • 17 ISSUES RESOLVED
  • 1327 TOTAL REVIEWS
  • $720K CLAIMED LOSSES
  • $1.4K AVERAGE LOSS
2.3
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Product selection 18
  • Ease of checkout 7
  • Ease of purchasing 7
  • Most of their products 7
  • Ordering online 6

Customers don't like

  • Poor customer service15
  • No manager follow up5
  • Apathy4
  • Negative feedback not excepted4
  • Poor shipping3
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  • 5 ISSUES RESOLVED
  • 210 TOTAL REVIEWS
  • $6.1K CLAIMED LOSSES
  • $171 AVERAGE LOSS
2.5
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Product quality and price 8
  • Product 5
  • Product fit and finish 5
  • Excellent product 3
  • Great price 3

Customers don't like

  • Customer service policies and execution6
  • Customer service5
  • Company policy3
  • Lack of customer service3
  • Customer service is bad cannot give a update2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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