PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Books A Million and Amazon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Books A Million
Amazon

Books A Million and Amazon Overview

Total reviews
222
6941
Company responses
0
0
Issues resolved
1
57

Books A Million and Amazon Consumer Ratings

Rank
107 out of 478 in Periodicals & Publishing category
40 out of 306 in Auctions and Marketplaces category
Customer service
115 in category
40 in category
Product or Service Quality
108 in category
32 in category
Website
58 in category
35 in category
Diversity of Products or Services
74 in category
40 in category

Books A Million and Amazon Rating Details

Customer service
1.4 (86 reviews)
1.7 (2159 reviews)
Reviewer's quote

...I chatted with customer service on 4 occasions and they all refuse to remedy the situation. They claim that at first its 8 business days before its considered lost. Then now they say 14 days...

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I have been complaining to Amazon customer service for MONTHS that our area is being discriminated against because its somewhat rural (literally 1/2 hour from the Albany International Airport NY). We do live on a dirt road and this seems to be the problem. I have taken pictures as proof that our...

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Product or Service Quality
1.7 (70 reviews)
2.3 (1668 reviews)
Reviewer's quote

...They told me that I had to call the customer service line. The customer service Representative made fun of my speech disability and called me stupid!..

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As I am a first time customer with Amazon I got online, I found what I was looking for so I ordered the product, the rep talked me into a 2 day delivery. I said no I am not in a hurry, so then he tells me it was something they did for first time customers. Based on his..

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Website
2.6 (65 reviews)
2.6 (1767 reviews)
Reviewer's quote

...Even to the extent that they are to highlight the website & phone number on the subscription pamphlet as well as circle the information on the bottom of the receipt. Sometimes it is the cashier not properly explaining while other times it is simply a customer not listening..

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But for them to stick this up on their website, top of the page, essentially telling me that as a white man I am second class, is beyond stupid. I have spent thousands with amazon over the years so their little sideshow is going to cost them and I'm sure I'm not the only one who feels this way. I...

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Diversity of Products or Services
2.7 (65 reviews)
2.9 (1616 reviews)
Reviewer's quote

...00 worth of her products..

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I do not pay for a services because paying for shipping You pay for shipping it is not free..

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Books A Million and Amazon Pros and Cons

Pros
  • Place to buy some books
  • Nice website
  • Great customer service
  • I have used amazon many many times
  • Product selection
  • I really love amazon and this time i was truly disappointed
Cons
  • Service
  • Sketchy business practices
  • Poor customer service
  • Poor customer service
  • Customer service
  • Unhelpful customer service

Books A Million and Amazon Most Positive Reviews

Top rated reviews
5

So many of these reviews have happened because people can't/won't read their receipts. Your return date is on the receip...

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5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

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5

I was surprised to read the bad reciews here, I had a great experience with their online service. I'd never heard of...

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5

In fact, I am a columbia loyal fan, and bought 4 pcs fleece jackets for my family. Last month, I found a new brand, its...

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Books A Million and Amazon Most Critical Reviews

Lowest rated reviews
1

The cashier was rude.I asked for an Italian Cream Soda then she asked what flavor? I asked what are the flavors? She...

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1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

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1

Went to the loop in Orlando to buy 3 christmas gift in a rush totaling around $50. I showed my retailmenot coupon and l...

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1

Yesterday I sent back a bunch of stuff I needed to return to AMAZON oh wait that was in Monday9/15/2015 we'll...

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Books A Million and Amazon Latest Reviews

Recent published reviews
1

Auto renewed club Membership without permission. Called to get refund and associate charged me again instead of...

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3.7

Main affiliate account is closed reopen please my account is this region

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1

Ordered a book from BAM on 6/7. It was labeled IN STOCK. Requested Express Mailing. All other providers I tried online l...

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No votes

Delivery Exctive meet me and not taken return old laptop and more he has canceled my order
So request to deliver same lap...

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Books A Million and Amazon Products and Services

Most reviewed product and services
  • Books A Million Subscription (31 reviews)
  • Books A Million Customer Care (28 reviews)
  • Books A Million Cashier (18 reviews)
  • Amazon Shipping Service (465 reviews)
  • Amazon Customer Care (369 reviews)
  • Amazon Account (354 reviews)