PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Books A Million and Amazon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Books A Million
Amazon

Books A Million and Amazon Overview

Total reviews 226 7738
Company responses 0 0
Issues resolved 1 66

Books A Million and Amazon Consumer Ratings

Rank
118 out of 497 in Periodicals & Publishing category
43 out of 323 in Auctions and Marketplaces category
Customer service
110 in category
41 in category
Product or Service Quality
101 in category
30 in category
Diversity of Products or Services
78 in category
40 in category
Website
68 in category
37 in category

Books A Million and Amazon Rating Details

Customer service
1.4 (88 reviews)
1.7 (2480 reviews)
Reviewer's quote

...I chatted with customer service on 4 occasions and they all refuse to remedy the situation. They claim that at first its 8 business days before its considered lost. Then now they say 14 days...

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...I called/chatted with Amazon customer service about the change. Heres the transcript ..

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Product or Service Quality
1.7 (72 reviews)
2.4 (1932 reviews)
Reviewer's quote

...They told me that I had to call the customer service line. The customer service Representative made fun of my speech disability and called me stupid!..

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I was ordered one product no. 407-834****-509**** dated 02/10/2020,but till date product not delivered to me..

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Diversity of Products or Services
2.7 (67 reviews)
2.9 (1856 reviews)
Reviewer's quote

...00 worth of her products..

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...com services. I hold them completely accountable. Cancel that order and enter another that will get delivered by Sunday...

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Website
2.6 (67 reviews)
2.6 (2009 reviews)
Reviewer's quote

...Even to the extent that they are to highlight the website & phone number on the subscription pamphlet as well as circle the information on the bottom of the receipt. Sometimes it is the cashier not properly explaining while other times it is simply a customer not listening..

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I returned it and after two weeks I had not received my refund, I contacted Amazon, and they refused to return my money, they gave me credit on the website, I tried to buy a Visa gift card with "credit" and they don't let you use it. I want my money back, I am being coerced into consuming products...

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Books A Million and Amazon Pros and Cons

Pros
  • Place to buy some books
  • Nice website
  • Great customer service
  • I really love amazon and this time i was truly disappointed
  • I have used amazon many many times
  • Product selection
Cons
  • Service
  • Sketchy business practices
  • Unauthorized renewal
  • Poor customer service
  • Unhelpful customer service
  • No manager follow up

Books A Million and Amazon Most Positive Reviews

Top rated reviews
5

So many of these reviews have happened because people can't/won't read their receipts. Your return date is on the receip...

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5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

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5

I was surprised to read the bad reciews here, I had a great experience with their online service. I'd never heard of...

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5

In fact, I am a columbia loyal fan, and bought 4 pcs fleece jackets for my family. Last month, I found a new brand, its...

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Books A Million and Amazon Most Critical Reviews

Lowest rated reviews
1

The cashier was rude.I asked for an Italian Cream Soda then she asked what flavor? I asked what are the flavors? She...

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1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

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1

Went to the loop in Orlando to buy 3 christmas gift in a rush totaling around $50. I showed my retailmenot coupon and l...

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1

Yesterday I sent back a bunch of stuff I needed to return to AMAZON oh wait that was in Monday9/15/2015 we'll...

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Books A Million and Amazon Latest Reviews

Recent published reviews
1

I bought a couple of books back in July (it's now October) and I have been charged MULTIPLE TIMES for several magazi...

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No votes

Just need to cancel my account

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No votes

I am trying to cancel an order that I have not received in a timely manner. The site says I can't cancel because it is...

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No votes

These fraudulent transaction is being done in my Amazon Prime account
15 October ORDER # 114-234****-812**** AMOUNT $ 16....

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Books A Million and Amazon Products and Services

Most reviewed product and services
  • Books A Million Subscription (31 reviews)
  • Books A Million Customer Care (28 reviews)
  • Books A Million Cashier (18 reviews)
  • Amazon Shipping Service (541 reviews)
  • Amazon Account (380 reviews)
  • Amazon Prime Membership (336 reviews)