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Amazon

Auctions and Internet Stores
  • 17 ISSUES RESOLVED
  • 1307 TOTAL REVIEWS
  • $710K CLAIMED LOSSES
  • $1.4K AVERAGE LOSS
2.3
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Product selection 18
  • Ease of checkout 7
  • Ease of purchasing 7
  • Most of their products 7
  • Ordering online 6

Customers don't like

  • Poor customer service9
  • Customer service5
  • No manager follow up5
  • Apathy4
  • Poor shipping3
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Bonanza

Auctions and Internet Stores
  • 0 ISSUES RESOLVED
  • 117 TOTAL REVIEWS
  • $44.2K CLAIMED LOSSES
  • $1.7K AVERAGE LOSS
1.6
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Apparent ability to restrict searches by location 1
  • Ease of setting up an account 1
  • Found what my girlfriend liked 1
  • Worthless site 1

Customers don't like

  • Support or customer service3
  • Give canned responses to enquiries3
  • Being ripped off2
  • No support2
  • Money laundering2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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