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Amazon

E-commerce
  • 25 ISSUES RESOLVED
  • 1719 TOTAL REVIEWS
  • $750K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
2.3
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Turnaround Time
  • Product selection 18
  • Ordering online 9
  • Most of their products 9
  • Ease of checkout 8
  • Ease of purchasing 7

Customers don't like

  • Poor customer service54
  • No manager follow up5
  • Apathy5
  • Negative feedback not excepted4
  • Delivery hassles4
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Bonanza

E-commerce
  • 0 ISSUES RESOLVED
  • 238 TOTAL REVIEWS
  • $47.4K CLAIMED LOSSES
  • $1.5K AVERAGE LOSS
1.6
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Turnaround Time
  • Worthless site 1
  • Item 1
  • Found what my girlfriend liked 1
  • Ease of setting up an account 1
  • Apparent ability to restrict searches by location 1

Customers don't like

  • Support or customer service3
  • Money laundering3
  • Give canned responses to enquiries3
  • No support2
  • Email only support2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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