PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Best Buy and Amazon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Best Buy
1.9
Amazon
3.0
Best Buy
Amazon

Best Buy and Amazon Overview

Total reviews 4708 76021
Company responses 0 0
Issues resolved 43 862

Best Buy and Amazon Consumer Ratings

Rank
538 out of 2839 in Appliances and Electronics category
33 out of 676 in Auctions and Marketplaces category
Customer service
534 in category
37 in category
Product or Service Quality
435 in category
29 in category
Exchange, Refund and Cancellation Policy
422 in category
28 in category
Website
410 in category
40 in category

Best Buy and Amazon Rating Details

Customer service
1.4
(1552 reviews)
2.6
(24780 reviews)
Reviewer's quote

...On September 25 2023, I contacted and spoke with Customer Service representative Shawanda. I advised of running non stop and cold air blowing from the bottom front and back . She said the options were return or repair...

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...Hire more People for customer service..

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Product or Service Quality
1.8
(1259 reviews)
3.1
(20427 reviews)
Reviewer's quote

...I was given a partial refund and unbeknownst to me that voided the warranty, extremely disappointing really hoping when I spend this much money a company would stand behind their product..

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Refund not received and customer service was very helpful and solve this problem as factory received the item but did not send refund ..

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Exchange, Refund and Cancellation Policy
1.6
(1165 reviews)
2.9
(21127 reviews)
Reviewer's quote

I bought something online and tried to exchange it in store and was denied. I bought it Jan 11 and took it back February 26 , I was not aware of the 14 day exchange policy and I simply wanted a credit it he stole for something Welles! I feel the cancellation policy should have been more visible...

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Horrible! The item was not delivered, and I'm still waiting for the refund. They failed to get in touch with the driver who most likely stole my item and simply stated that it was delivered when no picture was provided and nothing was delivered..

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Website
2
(1135 reviews)
3.2
(20545 reviews)
Reviewer's quote

I used the chat on the website to find out why and was told it was damaged in transit & returned. They said the order was cancelled, little did I know, they did not cancel my order and instead assigned a ship date 2 weeks away- without consulting me at all. And they will not tell me what exactly...

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...The website refuses to allow a return label to be printed and insists I take it to a UPS store. The closest one is 90 miles away. I contacted customer service...

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Best Buy and Amazon Pros and Cons

Pros
  • Convenient location
  • Selection
  • Price
  • Convenience
  • Fast delivery
  • Convenient
Cons
  • Poor customer service
  • Terrible delivery
  • Slow to assist
  • Poor customer service
  • Customer service
  • No customer service

Best Buy and Amazon Most Positive Reviews

Top rated reviews
5

Just had a refrigerator delivered and installed. I had a awesome experience! They did a wonderful job!

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5

They took time too listen and help me understand I ordered the wrong remote for my fire tv thank you so much. And they...

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5

I got the issue all squared away. Happy
I can now start paying my loan and not having any more issues. Once again thank...

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5

AWESOME!!!
100%!!!{{Redacted}}

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Best Buy and Amazon Most Critical Reviews

Lowest rated reviews
1

Geek Squad Protection charged me for 17 months of Protection after I cancelled the plan I did not want on day one of...

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1

These people are no help with 3rd party sellers, and I will not be buying anything from this seller or Amazon again,...

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1

My order was delivered to the wrong address but since someone signed i am screwed what type of business is that. i...

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1

They got a one, because zero was not an option the driver as I watch through the tracking app Sat out west till it was...

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Best Buy and Amazon Latest Reviews

Recent published reviews
No votes

I would like to talk to someone about the way someone spoke to me on a chat, I was inquiring about my warranty. I...

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No votes

I'm just asking hi my name is Shameaka Parker. I was asking a question about a cancellation on the product. It was a...

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1

I bought something online and tried to exchange it in store and was denied. I bought it Jan 11 and took it back...

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No votes

I trusted you with my refunds, but one day I checked my credit card and I found only two refunds
I have returned about 8...

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