PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Best Buy and Amazon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Best Buy
Amazon

Best Buy and Amazon Overview

Total reviews
3451
5310
Company responses
0
0
Issues resolved
22
50

Best Buy and Amazon Consumer Ratings

Rank
311 out of 1794 in Appliances and Electronics category
41 out of 301 in Auctions and Marketplaces category
Customer service
262 in category
40 in category
Product or Service Quality
178 in category
32 in category
Exchange, Refund and Cancellation Policy
170 in category
21 in category
Price Affordability
255 in category
36 in category

Best Buy and Amazon Rating Details

Customer service
1.3 (925 reviews)
1.7 (1771 reviews)
Reviewer's quote

...I called customer service of Bestbuy on 23rd of May and was told that refund of 3 protection plan took place on 13th and if no refund in next few days contact again. Which no refund occurred till date. Pls I need this refund urgently...

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...I immediately contacted Customer Service and they have advised that refund for the paid amount i. eRs 480But now I have been advised by SMS that refund amount is Rs 471. 20...

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Product or Service Quality
1.8 (763 reviews)
2.3 (1398 reviews)
Reviewer's quote

...To make things worse your company even closed while I was on hold! Not telling me anything just leaving me on hold a leaving for the day! Most horrible customer service I have ever experienced!!!!!..

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My order has been not delivered my address by your Amazon courier service I am real heart your serves..

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Exchange, Refund and Cancellation Policy
1.5 (703 reviews)
2.2 (1459 reviews)
Reviewer's quote

...Your return policy and reps hanging up on you openly has to be a known issue no call center would permit this under any circumstances reason for calling merchandise sent open even plastic phone was supposed to be sealed in was open want money back..

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...I want my refund..

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Price Affordability
2.4 (683 reviews)
2.8 (1313 reviews)
Reviewer's quote

I purchased an Ipad then 10 days later it dropped $100 so I call them on that Friday for a price match and was told they cant do any price matching until the following Tuesday so I call back on that day and was told since the ipad is no longer at the discounted price they would not price match me....

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...The price of it was $39. 96. Not only am I being charged for Shipping of $9...

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Best Buy and Amazon Pros and Cons

Pros
  • Convenient location
  • Wide variety of products
  • Price
  • Product selection
  • I have used amazon many many times
  • I really love amazon and this time i was truly disappointed
Cons
  • Poor customer service
  • Terrible delivery
  • Bait-and-switch tactics
  • Poor customer service
  • Customer service
  • Horrible customer service

Best Buy and Amazon Most Positive Reviews

Top rated reviews
5

I brought something from best buy. I went to return it to be told that my item was returned already. If that's so. How...

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5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

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5

I have spent lots f money on varied items at this best buy. I have been a loyal committed dveoted consumer.
I have alert...

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5

In fact, I am a columbia loyal fan, and bought 4 pcs fleece jackets for my family. Last month, I found a new brand, its...

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Best Buy and Amazon Most Critical Reviews

Lowest rated reviews
1

I called best buy if i can return an item and buy again that day since the price went down $50. They told me they can ta...

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1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

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1

Today I went to Best Buy because they had a great deal for Ipad mini. I went in with my sisters because they wanted one...

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1

Yesterday I sent back a bunch of stuff I needed to return to AMAZON oh wait that was in Monday9/15/2015 we'll...

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Best Buy and Amazon Latest Reviews

Recent published reviews
3.2

I had to get refund of 3 separate protection plan for total sum of 657.00 dollars but did not taken place so far....

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No votes

I"m waiting refund amount is not received.

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4

My order was partially refunded and canceled - not sure what happened as it was all thru my bb account and approved for...

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No votes

Order number 171-3556020-8178744
Dated 25-02-2020
Deposited Rs 6300/-
Order not confirmed as yet
Namely
Abbasali Pindarmawala...

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Best Buy and Amazon Products and Services

Most reviewed product and services
  • Best Buy Customer Care (307 reviews)
  • Best Buy Manager (221 reviews)
  • Best Buy Shipping Service (97 reviews)
  • Amazon Shipping Service (380 reviews)
  • Amazon Customer Care (326 reviews)
  • Amazon Account (317 reviews)