PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Barnes And Noble and Amazon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Barnes And Noble
Amazon

Barnes And Noble and Amazon Overview

Total reviews
362
5157
Company responses
0
0
Issues resolved
0
50

Barnes And Noble and Amazon Consumer Ratings

Rank
588 out of 3047 in E-commerce category
39 out of 300 in Auctions and Marketplaces category
Customer service
360 in category
42 in category
Website
556 in category
35 in category
Exchange, Refund and Cancellation Policy
296 in category
21 in category
Price Affordability
455 in category
37 in category

Barnes And Noble and Amazon Rating Details

Customer service
1.3 (121 reviews)
1.7 (1733 reviews)
Reviewer's quote

Spoke with customer service this morning, I was supposed to know to call for a return label, no mention to do this on paperwork! The solution was a $10 gift card!! to be sent to my granddaughter. I am very disappointed with...

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No customer service hard to talk to live person..

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Website
1.8 (106 reviews)
2.6 (1444 reviews)
Reviewer's quote

...20, and according to there website, if I opted for the expedited shipping at 10. 95, I would receive it in 1 or 2 business days, no later than 12-24. immediately after ordering, the confirmation said it would be there on 12-26...

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...If you placed this order, print your shipping label using the link below or from Your Orders in the Amazon app or website. Print return label & instructions Check return & refund status Return ship method: Self ship 350W Folding Electric Bicycle..

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Exchange, Refund and Cancellation Policy
1.4 (97 reviews)
2.2 (1432 reviews)
Reviewer's quote

...I talked to customer service within ten minutes of this accidental purchase to cancel the order or just exchange for the nook book that I wanted. They would not cancel my order. They refused to do anything other than apologize...

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I am still waiting for a refund for the following order: Canon PowerShot G7 X Mark III Digital Order #: 114-8168300-9973847 Sold by: PIXIBYTES Quantity: 0 Item price: $610. 00 Refund requested on: May 17, 2020 Please advise, Rick Goulian..

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Price Affordability
2.2 (82 reviews)
2.8 (1283 reviews)
Reviewer's quote

...00 for a book i now find used price in most other stores is $20. However, i get a $100 scholorship for books because i can't afford books and i have to purchase through who the school approves. So, at this point i never did anything wrong and i've been charged 290...

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...com; I would like to know whether there is an increase in the price of the items for the shipment. In September I will be moving to Finland..

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Barnes And Noble and Amazon Pros and Cons

Pros
  • Some staff members are very helpful
  • Your selection of books
  • Selection
  • Product selection
  • I have used amazon many many times
  • I really love amazon and this time i was truly disappointed
Cons
  • Customer service
  • Service
  • Run around
  • Poor customer service
  • Customer service
  • Horrible customer service

Barnes And Noble and Amazon Most Positive Reviews

Top rated reviews
5

I accidentally forgot to change back to my default shipping address when i ordered online, i immediately realized and...

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5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

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5

my name is Dr. George Wallace- Barnhill, I was in the Barnes & Noble store on Legacy Avenue in Palm Beach Gardens on...

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5

In fact, I am a columbia loyal fan, and bought 4 pcs fleece jackets for my family. Last month, I found a new brand, its...

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Barnes And Noble and Amazon Most Critical Reviews

Lowest rated reviews
1

First time in Covington 2nd and Charles location. I was in line to have my comics appraised. Within earshot the...

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1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

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1

I ordered a book from their website. order placed 8.31 and not even shipped until 9.8 B&N only uses UPS that only...

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1

Yesterday I sent back a bunch of stuff I needed to return to AMAZON oh wait that was in Monday9/15/2015 we'll...

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Barnes And Noble and Amazon Latest Reviews

Recent published reviews
2.3

My granddaughter long time BN member, I had her order book stand for me $24.99. Item unsatisfactory, bar would not suppo...

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No votes

They cannot answer the phone and i want to know why I have a charge in my bank account of 13.09

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No votes

Offensive books in the children's section teaching our children disrespect for the president

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2.8

Your delivery driver's keep throwing my packages over my front fence, leaving them to lay in my front yard, and even...

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Barnes And Noble and Amazon Products and Services

Most reviewed product and services
  • Barnes And Noble Customer Care (40 reviews)
  • Barnes And Noble Textbook Rental (24 reviews)
  • Barnes And Noble Account (18 reviews)
  • Amazon Shipping Service (376 reviews)
  • Amazon Customer Care (323 reviews)
  • Amazon Account (314 reviews)