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Amazon

Auctions and Internet Stores
  • 21 ISSUES RESOLVED
  • 1530 TOTAL REVIEWS
  • $730K CLAIMED LOSSES
  • $1.3K AVERAGE LOSS
2.3
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Product selection 18
  • Most of their products 9
  • Ordering online 8
  • Ease of checkout 8
  • Ease of purchasing 7

Customers don't like

  • Poor customer service55
  • No manager follow up5
  • Negative feedback not excepted4
  • Delivery hassles4
  • Apathy4
Delete
  • 0 ISSUES RESOLVED
  • 315 TOTAL REVIEWS
  • $23.3K CLAIMED LOSSES
  • $222 AVERAGE LOSS
1.7
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Some staff members are very helpful 3
  • Selection 3
  • Your selection of books 2
  • Way they used to be before they became cheap 1
  • Store layout 1

Customers don't like

  • Customer service11
  • Service9
  • Run around4
  • Unethical3
  • Issue was not resolved3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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