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Amazon

Auctions and Internet Stores
  • 17 ISSUES RESOLVED
  • 1348 TOTAL REVIEWS
  • $720K CLAIMED LOSSES
  • $1.4K AVERAGE LOSS
2.3
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Product selection 18
  • Ease of checkout 7
  • Ease of purchasing 7
  • Most of their products 7
  • Ordering online 6

Customers don't like

  • Poor customer service15
  • No manager follow up5
  • Apathy4
  • Negative feedback not excepted4
  • Poor shipping3
Delete
  • 0 ISSUES RESOLVED
  • 299 TOTAL REVIEWS
  • $23.2K CLAIMED LOSSES
  • $232 AVERAGE LOSS
1.7
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Selection 3
  • Some staff members are very helpful 3
  • Your selection of books 2
  • Store layout 1
  • Way they used to be before they became cheap 1

Customers don't like

  • Service9
  • Customer service4
  • Run around4
  • Issue was not resolved3
  • Unethical3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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