Amazon vs Barnes And Noble

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Amazon

Auctions and Internet Stores
  • 13 ISSUES RESOLVED
  • 1149 TOTAL REVIEWS
  • $610K CLAIMED LOSSES
  • $1.3K AVERAGE LOSS
2.2
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Product selection 16
  • Ease of checkout 7
  • Most of their products 7
  • Ease of purchasing 6
  • Ordering online 6

Customers don't like

  • Poor customer service22
  • Customer service13
  • Attitude7
  • Deceptive delivery time6
  • No manager follow up6

Products by Amazon

No items

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  • 0 ISSUES RESOLVED
  • 273 TOTAL REVIEWS
  • $21.2K CLAIMED LOSSES
  • $241 AVERAGE LOSS
1.6
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Selection 3
  • Some staff members are very helpful 2
  • Store layout 1
  • Your selection of books 1
  • Way they used to be before they became cheap 1

Customers don't like

  • Service11
  • Issue was not resolved10
  • Not getting my issue resolved7
  • Customer service6
  • Did not get product as promised5

Products by Barnes And Noble

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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