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Amazon

Auctions and Internet Stores
  • 14 ISSUES RESOLVED
  • 1177 TOTAL REVIEWS
  • $610K CLAIMED LOSSES
  • $1.3K AVERAGE LOSS
2.3
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Product selection 15
  • Ease of checkout 6
  • Ease of purchasing 6
  • Most of their products 6
  • Ordering online 5

Customers don't like

  • Poor customer service18
  • Customer service12
  • Attitude7
  • No manager follow up6
  • Poor shipping5
Delete
  • 0 ISSUES RESOLVED
  • 280 TOTAL REVIEWS
  • $21.5K CLAIMED LOSSES
  • $237 AVERAGE LOSS
1.6
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Selection 3
  • Store hours are great 1
  • Store layout 1
  • Way they used to be before they became cheap 1
  • Your selection of books 1

Customers don't like

  • Service11
  • Issue was not resolved9
  • Not getting my issue resolved7
  • Did not get product as promised5
  • Unethical4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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