Amazon vs Banfield Pet Hospital

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Amazon

Auctions and Internet Stores
  • 13 ISSUES RESOLVED
  • 1151 TOTAL REVIEWS
  • $610K CLAIMED LOSSES
  • $1.3K AVERAGE LOSS
2.2
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Product selection 16
  • Ease of checkout 7
  • Most of their products 7
  • Ease of purchasing 6
  • Ordering online 6

Customers don't like

  • Poor customer service22
  • Customer service14
  • Attitude7
  • Deceptive delivery time6
  • No manager follow up6

Products by Amazon

No items

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Banfield Pet Hospital

Pet Medicine and Veterinary Clinics
  • 4 ISSUES RESOLVED
  • 1429 TOTAL REVIEWS
  • $350K CLAIMED LOSSES
  • $884 AVERAGE LOSS
2.0
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Onsite employees 4
  • I both like and dislike 3
  • Not one thing 3
  • Personal attention 3
  • Some of the staff and one doctor 3

Customers don't like

  • Exploitation of services16
  • Overcharging for services13
  • Staff attitude13
  • Exploitation of finances11
  • Hurt a pet6

Products by Banfield Pet Hospital

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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