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Amazon

Auctions and Internet Stores
  • 19 ISSUES RESOLVED
  • 1416 TOTAL REVIEWS
  • $750K CLAIMED LOSSES
  • $1.4K AVERAGE LOSS
2.4
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Product selection 18
  • Most of their products 8
  • Ordering online 7
  • Ease of purchasing 7
  • Ease of checkout 7

Customers don't like

  • Poor customer service15
  • No manager follow up5
  • Negative feedback not excepted4
  • Apathy4
  • Poor shipping3
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Banfield Pet Hospital

Pet Medicine and Veterinary Clinics
  • 5 ISSUES RESOLVED
  • 1501 TOTAL REVIEWS
  • $370K CLAIMED LOSSES
  • $902 AVERAGE LOSS
2.0
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Onsite employees 4
  • Some of the staff and one doctor 3
  • Personal attention 3
  • I both like and dislike 3
  • Hospital staff 2

Customers don't like

  • Overcharging for services11
  • Exploitation of services8
  • Exploitation of finances7
  • Staff attitude5
  • Very poor and under qualified4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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