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Amazon

Auctions and Internet Stores
  • 16 ISSUES RESOLVED
  • 1288 TOTAL REVIEWS
  • $710K CLAIMED LOSSES
  • $1.4K AVERAGE LOSS
2.3
Customer service
Website
Exchange, Refund and Cancellation Policy
Turnaround Time
  • Product selection 18
  • Ease of checkout 7
  • Ease of purchasing 7
  • Most of their products 7
  • Ordering online 6

Customers don't like

  • Poor customer service9
  • Customer service5
  • No manager follow up5
  • Apathy4
  • Poor shipping3
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Autozone

Service Centers and Repairs
  • 5 ISSUES RESOLVED
  • 650 TOTAL REVIEWS
  • $220K CLAIMED LOSSES
  • $1.3K AVERAGE LOSS
2.1
Customer service
Website
Exchange, Refund and Cancellation Policy
Turnaround Time
  • Clean store 8
  • Location 7
  • Prices 3
  • I like the way they treat me 2
  • Products and service 2

Customers don't like

  • Service5
  • Warranty4
  • Defective parts and warranty3
  • Whole process3
  • That they only were interested in my money3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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