PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Audible and Amazon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Audible
Amazon

Audible and Amazon Overview

Total reviews 214 7447
Company responses 0 0
Issues resolved 5 65

Audible and Amazon Consumer Ratings

Rank
86 out of 627 in Media category
44 out of 318 in Auctions and Marketplaces category
Customer service
66 in category
43 in category
Exchange, Refund and Cancellation Policy
58 in category
28 in category
Billing Practices
56 in category
26 in category
Product or Service Quality
41 in category
31 in category

Audible and Amazon Rating Details

Customer service
1.7 (89 reviews)
1.7 (2382 reviews)
Reviewer's quote

Extremely poor customer service provided. Basically the customer service person was a complete *** I am not sure why they would hire somebody to treat customers like dirt. I am honestly considering dumping Audible because of it...

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...evening, and he was in our neighborhood literally a few blocks away from our house and then 30 min later he was already nearly 20 miles away! Called amazon customer service and it was a bad joke! The lady couldn't do anything - she kept saying "it's out for delivery and it shows it will be delivered...

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Exchange, Refund and Cancellation Policy
1.9 (83 reviews)
2.2 (1939 reviews)
Reviewer's quote

...If you guys could please refund me that would truly be a blessing. Please get back to me. Chrystal Meyer..

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...i think 8 month ago but I haven't got money so please refund my money it's humble request to u..

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Billing Practices
1.8 (77 reviews)
2.4 (1686 reviews)
Reviewer's quote

...But he asks for my email, billing address, and name. Easy, right? Except he claims my last name is not correct. Mmmmn what? Maybe I had made a typo when I signed up, except this is for the NAME ON MY CARD...

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...I want my money back, I am being coerced into consuming products there, abusive practices. They never asked me what way I wanted to receive. I feel robbed...

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Product or Service Quality
2.4 (74 reviews)
2.4 (1861 reviews)
Reviewer's quote

...Customer service is non-existent. Come on Amazon. You can do better...

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Amazon service is pathetic and really is a joke!..

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Audible and Amazon Pros and Cons

Pros
  • Product
  • Service is great
  • Selection
  • I really love amazon and this time i was truly disappointed
  • I have used amazon many many times
  • Product selection
Cons
  • Customer service
  • Thievery
  • Underhanded way to bait customers
  • Poor customer service
  • Unhelpful customer service
  • No manager follow up

Audible and Amazon Most Positive Reviews

Top rated reviews
5

You obviously accepted an offer for a free ebook download which included a free trial period which required you to OPT O...

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5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

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5

Okay, so I am writing this review because of two things. First, I just don't understand all of the billing problems that...

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5

In fact, I am a columbia loyal fan, and bought 4 pcs fleece jackets for my family. Last month, I found a new brand, its...

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Audible and Amazon Most Critical Reviews

Lowest rated reviews
1

I subscribed for a free trial of Audible. Never used it, didn't find a use for it, pretty useless product in my opinion...

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1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

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1

Audible has now charged me twice for a subscription that I'm pretty darn sure I have never signed up for. I cant...

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1

Yesterday I sent back a bunch of stuff I needed to return to AMAZON oh wait that was in Monday9/15/2015 we'll...

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Audible and Amazon Latest Reviews

Recent published reviews
3

My account is missing. Customer service is non-existent. Come on Amazon. You can do better. Give me my books.

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1.9

Last 3 orders have not been delivered. According to tracking information items were out for delivery for 3 days and...

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1

Tried to cancel item Id accidentally ordered

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No votes

I eventually phoned Customer service and was satisfied with their responses

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Audible and Amazon Products and Services

Most reviewed product and services
  • Audible Membership (67 reviews)
  • Audible Free Trial (21 reviews)
  • Audible Customer Care (19 reviews)
  • Amazon Shipping Service (529 reviews)
  • Amazon Customer Care (429 reviews)
  • Amazon Account (373 reviews)