PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Amazon and Audible as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Amazon
Audible

Amazon and Audible Overview

Total reviews 7792 220
Company responses 0 0
Issues resolved 67 5

Amazon and Audible Consumer Ratings

Rank
43 out of 324 in Auctions and Marketplaces category
85 out of 648 in Media category
Customer service
41 in category
57 in category
Website
37 in category
74 in category
Exchange, Refund and Cancellation Policy
27 in category
54 in category
Product or Service Quality
30 in category
39 in category

Amazon and Audible Rating Details

Customer service
1.7 (2490 reviews)
1.8 (91 reviews)
Reviewer's quote

Bought a Echo a year ago and now unit not working spoke to customer service a week ago and said they would send new Echo out as a 1 x free promotion because we are long time amazon users, now they are saying they will only give me a promotional coupon for me to put toward a new one, I am not going...

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...Called customer service and resolved problem in a few minutes. Audible customer service as always was excellent!:y:..

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Website
2.6 (2023 reviews)
2.1 (73 reviews)
Reviewer's quote

...$50 million per year plus a cut of sales, under which Toys "R" Us would be the exclusive supplier of toys and baby products on the service, and the chain's website would redirect to Amazon's Toys &;;;;;;;;;;; Games category. In 2004, Toys "R" Us sued Amazon, claiming that because of a perceived lack of variety in Toys "R" Us stock, Amazon had knowingly allowed third-party sellers to offer items on the service in categories that Toys "R" Us had been granted exclusivity. In...

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I listen to a lot of books! And another website I was listening to starts with an A that I won't mention is half as good as this audible company. I will continue to listen to them and continue to call in for customer service do I need to. I spoken to males and females both are genuinely gracious...

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Exchange, Refund and Cancellation Policy
2.2 (2021 reviews)
2 (85 reviews)
Reviewer's quote

...The unit did not work as advertised and I requested a return and refund from the seller. Instead of applying the refund back to the credit card I used for the purchase, without asking me they issued the return in the form of an Amazon Gift Card for $200. 08...

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...If you guys could please refund me that would truly be a blessing. Please get back to me. Chrystal Meyer..

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Product or Service Quality
2.4 (1946 reviews)
2.4 (76 reviews)
Reviewer's quote

I received damaged wrong product please take return and refund my money..

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...Customer service is non-existent. Come on Amazon. You can do better...

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Amazon and Audible Pros and Cons

Pros
  • I really love amazon and this time i was truly disappointed
  • I have used amazon many many times
  • Product selection
  • Product
  • Service is great
  • Selection
Cons
  • Poor customer service
  • Unhelpful customer service
  • No manager follow up
  • Customer service
  • Thievery
  • Underhanded way to bait customers

Amazon and Audible Most Positive Reviews

Top rated reviews
5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

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5

You obviously accepted an offer for a free ebook download which included a free trial period which required you to OPT O...

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5

In fact, I am a columbia loyal fan, and bought 4 pcs fleece jackets for my family. Last month, I found a new brand, its...

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5

Okay, so I am writing this review because of two things. First, I just don't understand all of the billing problems that...

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Amazon and Audible Most Critical Reviews

Lowest rated reviews
1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

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1

I subscribed for a free trial of Audible. Never used it, didn't find a use for it, pretty useless product in my opinion...

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1

Yesterday I sent back a bunch of stuff I needed to return to AMAZON oh wait that was in Monday9/15/2015 we'll...

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1

Audible has now charged me twice for a subscription that I'm pretty darn sure I have never signed up for. I cant...

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Amazon and Audible Latest Reviews

Recent published reviews
3.2

Amazon Prime offered five dollar coupon. I wasted an hour of my life trying to jump through hoops to use the $5. In the...

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4.4

Book was not what I thought it would be

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No votes

I placed an order LAST Sunday that was supposed to be here LAST Monday, I was told it would be here by today...it still...

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No votes

On 3 September 2020
Without my knowledge deduction 567.58 AED amount in my RAK bank debit card
So please reverse my amount

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Amazon and Audible Products and Services

Most reviewed product and services
  • Amazon Shipping Service (541 reviews)
  • Amazon Prime Membership (337 reviews)
  • Amazon Delivery Service (258 reviews)
  • Audible Membership (66 reviews)
  • Audible Free Trial (21 reviews)
  • Audible Gold Membership (6 reviews)