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Amazon

Auctions and Internet Stores
  • 19 ISSUES RESOLVED
  • 1454 TOTAL REVIEWS
  • $720K CLAIMED LOSSES
  • $1.3K AVERAGE LOSS
2.3
Customer service
Website
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Product selection 18
  • Most of their products 9
  • Ease of checkout 8
  • Ordering online 7
  • Ease of purchasing 7

Customers don't like

  • Poor customer service15
  • No manager follow up5
  • Negative feedback not excepted4
  • Apathy4
  • Poor shipping3
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Audible

Media
  • 1 ISSUES RESOLVED
  • 104 TOTAL REVIEWS
  • $110K CLAIMED LOSSES
  • $3.1K AVERAGE LOSS
1.8
Customer service
Website
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Product 3
  • Because i need it 3
  • Whispersync is awesome when available 2
  • That they seemed to resolve the matter 2
  • Products and service 2

Customers don't like

  • Customer service5
  • Underhanded way to bait customers3
  • I didnt like to get my money stolen3
  • Thievery2
  • Clarity in their transactions2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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