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Amazon

E-commerce
  • 25 ISSUES RESOLVED
  • 1689 TOTAL REVIEWS
  • $750K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
2.3
Customer service
Website
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Product selection 18
  • Ordering online 9
  • Most of their products 9
  • Ease of checkout 8
  • Ease of purchasing 7

Customers don't like

  • Poor customer service54
  • No manager follow up5
  • Negative feedback not excepted4
  • Delivery hassles4
  • Apathy4
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Audible

Media
  • 1 ISSUES RESOLVED
  • 120 TOTAL REVIEWS
  • $110K CLAIMED LOSSES
  • $2.7K AVERAGE LOSS
1.8
Customer service
Website
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Product 3
  • Because i need it 3
  • Whispersync is awesome when available 2
  • That they seemed to resolve the matter 2
  • Selection 2

Customers don't like

  • Customer service5
  • Underhanded way to bait customers4
  • Thievery3
  • I didnt like to get my money stolen3
  • Unauthorized use of my credit card2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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