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Amazon

Auctions and Internet Stores
  • 17 ISSUES RESOLVED
  • 1326 TOTAL REVIEWS
  • $720K CLAIMED LOSSES
  • $1.4K AVERAGE LOSS
2.3
Customer service
Website
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Product selection 18
  • Ease of checkout 7
  • Ease of purchasing 7
  • Most of their products 7
  • Ordering online 6

Customers don't like

  • Poor customer service9
  • Customer service5
  • No manager follow up5
  • Apathy4
  • Negative feedback not excepted4
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Audible

Media
  • 1 ISSUES RESOLVED
  • 88 TOTAL REVIEWS
  • $100K CLAIMED LOSSES
  • $3.7K AVERAGE LOSS
2.0
Customer service
Website
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Because i need it 2
  • Product 2
  • Products and service 2
  • That they seemed to resolve the matter 2
  • Whispersync is awesome when available 2

Customers don't like

  • Customer service3
  • Clarity in their transactions2
  • Thievery2
  • Underhanded way to bait customers2
  • Unauthorized use of my credit card1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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