PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Amazingly Cat and Petsmart as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Amazingly Cat
Petsmart

Amazingly Cat and Petsmart Overview

Total reviews 450 1328
Company responses 0 0
Issues resolved 7 8

Amazingly Cat and Petsmart Consumer Ratings

Rank
104 out of 384 in Pet Stores category
63 out of 384 in Pet Stores category
Customer service
76 in category
61 in category
Exchange, Refund and Cancellation Policy
69 in category
39 in category
Product or Service Quality
77 in category
55 in category
Value for money
66 in category
45 in category

Amazingly Cat and Petsmart Rating Details

Customer service
1.2 (233 reviews)
1.5 (456 reviews)
Reviewer's quote

...I sent pictures and video of problem to customer service within two days of receiving this item. They told me they could not help despite advertising 100% guaranteed satisfaction and a 30 day return policy. This company is in China, not CO, according to shipping label..

Read full review

...I always have to call customer service to update my rewards balance. ??..

Read full review
Exchange, Refund and Cancellation Policy
1.2 (179 reviews)
2.1 (330 reviews)
Reviewer's quote

...Now, some 60+ days and over 15 emails exchanges later, the item still has not arrived; the only responses I keep getting from their so-called customer service are all just the same caned responses: (e. g. , allow 8--10 business days for your item to arrive, it's still in transit, etc)...

Read full review

So i called the store that I purchased the ball from and the lady told me that I would have to come back in to exchange or return and that i had 30 days to do so. So then I expalined to her my situation and how I wouldnt be able to make it there and asked if there was possibly another option to...

Read full review
Product or Service Quality
1.2 (167 reviews)
1.8 (325 reviews)
Reviewer's quote

...This company is based in China and after contacting customer service Kevin was able to give me some fake tracking info that is in pre shipment status. Ive contacted them multiple times and received no response. Beware...

Read full review

I live in San Antonio, TX and I always received great service from petsmart and their grooming department. Due to covid the petsmart I regularly take my dogs to get groomed was booked for this whole week. So I took them to a petsmart near Leon Valley on the access road on 410...

Read full review
Value for money
1.4 (162 reviews)
2.1 (264 reviews)
Reviewer's quote

...I Want my money back!!!!!..

Read full review

...By the way I was buying dogfood and everything else for my animals from you guys and I will not be coming back because you people only give a *** about money and furry cute animals..

Read full review

Amazingly Cat and Petsmart Pros and Cons

Pros
  • Idea of the what looked like a fun product
  • Online
  • Non
  • Selection
  • Convenient
  • Selection of pets and products
Cons
  • Customer service
  • Failed to deliver item
  • Getting ripped off
  • Customer service
  • Managers or costumer service
  • Grooming

Amazingly Cat and Petsmart Most Positive Reviews

Top rated reviews
5

How do I return this and reorder a smaller one.
Order # LT905192545CN

Read full review
5

I dropped off my dog at 10:25 for a 10:30 appointment, and called at 11:00 to see if the groomer had showed up since she...

Read full review
5

I ordered 2 cat beds weeks ago and haven't received them yet. What a scam

Read full review
5

I brought my pet to have halloween photo taken at the petsmart on lake mead in henderson nevada.on oct.25th and never...

Read full review

Amazingly Cat and Petsmart Most Critical Reviews

Lowest rated reviews
1

Wand toy arrived bent into a half circle and is supposed to be a straight line. Customer service will do NOTHING about...

Read full review
1

People should be informed before using the Petsmart PetsHotel at 8695 South Park Meadows Center Drive, Littleton, Colora...

Read full review
1

I placed an order over 2 weeks ago and they took the money out of my account. Those items have not shipped and I can't...

Read full review
1

Took my 1 year old dog to Alafaya in Orlando. She is a very sweet tempered poodle/bichon mix. When we picked her up...

Read full review

Amazingly Cat and Petsmart Latest Reviews

Recent published reviews
No votes

Have not received them and it's been months, can not under stand what could take Soo long.

Read full review
No votes

I can never get into my PetSmart app. It never takes my password and I keep resetting it. Lately for 2 months now, the...

Read full review
No votes

I purchased this cat toy on August 18. I have not received the toy or any shipping information thus far. Where is my...

Read full review
3.4

I just got a betta from PetSmart September 13. He was in blue water along with about half of the bettas. I asked why he...

Read full review

Amazingly Cat and Petsmart Products and Services

Most reviewed product and services
  • Amazingly Cat Shipping Service (196 reviews)
  • Amazingly Cat Pet Toy (36 reviews)
  • Amazingly Cat Pet Bed (29 reviews)
  • Petsmart Grooming Service (223 reviews)
  • Petsmart Dog Grooming Service (156 reviews)
  • Petsmart Customer Care (110 reviews)