PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Verizon Wireless and Altice as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Verizon Wireless
Altice

Verizon Wireless and Altice Overview

Total reviews 1438 57
Company responses 0 0
Issues resolved 13 0

Verizon Wireless and Altice Consumer Ratings

Rank
208 out of 1452 in Telecommunications category
450 out of 1452 in Telecommunications category
Customer service
196 in category
251 in category
Website
129 in category
346 in category
Billing Practices
175 in category
238 in category
Reliability
69 in category
249 in category

Verizon Wireless and Altice Rating Details

Customer service
1.4 (585 reviews)
1.2 (30 reviews)
Reviewer's quote

...I got to talk to one of the worst customer service reps ever..

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...From customer service down to equipment..

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Website
2 (472 reviews)
1.3 (32 reviews)
Reviewer's quote

I'm having a problem logging into the website. The virtual assistant was Totally not helpful and the problem is NOT my username/password. Cell phone coverage in my area is spotty at best...

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No response from "message up" link on your website. Waited for 28 minutes and 20+ minutes..

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Billing Practices
1.6 (463 reviews)
1.3 (22 reviews)
Reviewer's quote

...I have never seen these billing practices an think it's redickulous an the worst part no one gives a *** at Verizon . As soon as my bill is paid off I am dropping them! They are very unprofessional shame on your customer service Verizon!..

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...The only way to communicate is a useless chat box, where all they say is money will be refunded in "the next one or two billing cycles" Five cycles later, and I'm told again 1-2 cycles. Just as bad, each time I check the status, they don't even have record of the previous chat..

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Reliability
2 (462 reviews)
1.2 (25 reviews)
Reviewer's quote

Payment was debited out of my account on 10/18,no auto pay was on file so how they get my card info.Was planning on canceling my service because of being just too way overpriced on everything, requested a refund of the payment and was informed today after launching a investigation they've declined...

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Internet speed not as promised. Altice internet often bets throttled and/or disrupted at the provider's side.

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Verizon Wireless and Altice Pros and Cons

Pros
  • Coverage area
  • Coverage
  • Seem to have better coverage than most providers
  • Cheap price
  • No pros
  • Price
Cons
  • Customer service
  • No resolution to problem
  • Problem resolution
  • It doesnt work well
  • Get your money back
  • Horrible customer service

Verizon Wireless and Altice Most Positive Reviews

Top rated reviews
5

I went in to upgrade my phone. I had already researched and knew exactly which phone I wanted. I was greeted by a...

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No votes
5

I went to the Verizon Wireless store in my local area, where I have been a customer for over 10 years. I went there to...

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No votes

Verizon Wireless and Altice Most Critical Reviews

Lowest rated reviews
1

I got an iphone 4s on or about 7/8/14. It did not work and it took me 3 weeks to get a new one. I spent over 2-3 hour...

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1

Someone from this company just came to my house and barraged me with high-pressure sales tactics. I had a long day out...

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1

I have an outstanding credit score and VW has put a hit on my credit report when their online system wasn't working...

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1

I am an 88 yr. old Military Widow who knows no Technology or mechanics. I called the help line. called 3 times...waited...

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Verizon Wireless and Altice Latest Reviews

Recent published reviews
1

have tried for 4 hours to reach someone for a simple question that no one knows, have been denied a manager at every...

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1

Internet speed not as promised. Altice internet often bets throttled and/or disrupted at the provider's side.

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1

On 8-24-20 I called business dept and closed my phone account. I have a $422.28 credit which they said they would...

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2.3

The WiFi just isnt working at all

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Verizon Wireless and Altice Products and Services

Most reviewed product and services
  • Verizon Wireless Mobile Phone Service (48 reviews)
  • Verizon Wireless Phone Plan (47 reviews)
  • Verizon Wireless Service Transfer (24 reviews)