PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Altice and Verizon Wireless as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Altice
Verizon Wireless

Altice and Verizon Wireless Overview

Total reviews
29
1124
Company responses
0
0
Issues resolved
0
10

Verizon Wireless was first mentioned on PissedConsumer on Oct 24, 2010 and since then this brand received 1124 reviews. It is 1095 reviews more than Altice received since Nov 4, 2016.

Altice and Verizon Wireless Consumer Ratings

Rank
440 out of 1908 in Telecommunications category
180 out of 1908 in Telecommunications category
Website
349 in category
118 in category
Customer service
231 in category
172 in category
Exchange, Refund and Cancellation Policy
247 in category
122 in category

According to consumer ratings and reviews, Verizon Wireless ranks 260 points higher in the Telecommunications category than Altice. People gave Altice 1.1 stars for Website criterion in Telecommunications category and it is 177 points higher than the worst rated brand in this category. At the same time, Verizon Wireless was rated 2.1 stars for Website criterion in this category and it is 408 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Verizon Wireless has a higher rating than Altice. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Altice 1.1 stars and it is 53% greater than other in category. Verizon Wireless however was rated 1.6 stars and it is 77% greater than other in category.

Altice and Verizon Wireless Rating Details

Website
1.1 (17 reviews)
2.1 (368 reviews)
Reviewer's quote

...Their website wasn't working for two days. When it finally allowed me to log in, it said my bill would be prepared on October 29th. That was on November 5th! Only after calling Corporate Headquarters in Bethpage did a real person actually call me...

Yeldutz N

...Oh the website- no way to speak to anyone and the chat function wasn't working. Despite having unanswered questions I went ahead and placed an order. I was then required to pass a credit check...

Jakhia
Customer service
1.3 (15 reviews)
1.4 (456 reviews)
Reviewer's quote

WORSE Customer service and incompetent people ever!!!!!..

Mercedes B

...This is not good customer service..

PissedConsumer1742967
Exchange, Refund and Cancellation Policy
1.1 (14 reviews)
1.6 (289 reviews)
Reviewer's quote

...they were to bill me I cancelled then they still charged me so after several complaints about returning stolen funds on my card they said they would issue a refund in 4 to 6 weeks,they have no problem taking my money but will not give it back, I turned it over to my credit card company and they reversed it, so now I will be contacting the attorney general's office for the state of Texas and the FCC may be interested in their very questionable practices, you would expect this from some rip off foreign country but not from someone how is supposed to be a legitimate cable internet communications company in the USA, now they will be loosing customers from Suddenlink because of the way Altice has stole from...

Harmonie

...I was promised a refund in one day. It didn't come. Then I was promised a refund in 4-5 days...

Ann W

Altice and Verizon Wireless Pros and Cons

Pros
  • Cheap price
  • No pros
  • Price
  • Coverage area
  • Coverage
  • Seem to have better coverage than most providers
Cons
  • It doesnt work well
  • Get your money back
  • Website that does not work properly
  • Customer service
  • No resolution to problem
  • Problem resolution

Altice and Verizon Wireless Most Positive Reviews

Top rated reviews
No votes
5

I went in to upgrade my phone. I had already researched and knew exactly which phone I wanted. I was greeted by a...

Altice and Verizon Wireless Most Critical Reviews

Lowest rated reviews
1

Someone from this company just came to my house and barraged me with high-pressure sales tactics. I had a long day out...

1

I got an iphone 4s on or about 7/8/14. It did not work and it took me 3 weeks to get a new one. I spent over 2-3 hour...

Altice and Verizon Wireless Latest Reviews

Recent published reviews
1

Be VERY wary... I gave them a try on a suggestion from the local Suddenlink office and when I got my phone and...

Read all 29 reviews

Why does my number not exists why was my number taken

Read all 1124 reviews

Altice and Verizon Wireless Products and Services

Most reviewed product and services
  • Altice Customer Care (9 reviews)
  • Verizon Wireless Customer Care (124 reviews)
  • Verizon Wireless Phone Plan (46 reviews)
  • Verizon Wireless Mobile Phone Service (45 reviews)