PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jeld Wen and Alside Window as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jeld Wen
Alside Window

Jeld Wen and Alside Window Overview

Total reviews
201
155
Company responses
0
20
Issues resolved
3
1

Jeld Wen was first mentioned on PissedConsumer on Mar 15, 2011 and since then this brand received 201 reviews. It is 46 reviews more than Alside Window received since Dec 10, 2009. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Jeld Wen customer support team and Alside Window customer service.

Jeld Wen and Alside Window Consumer Ratings

Rank
48 out of 255 in Windows and Doors category
20 out of 255 in Windows and Doors category
Product or Service Quality
35 in category
19 in category
Customer service
35 in category
20 in category
Value for money
36 in category
26 in category

According to consumer ratings and reviews, Alside Window ranks 28 points higher in the Windows and Doors category than Jeld Wen. People gave Jeld Wen 1.2 stars for Product or Service Quality criterion in Windows and Doors category and it is 36 points higher than the worst rated brand in this category. At the same time, Alside Window was rated 1.9 stars for Product or Service Quality criterion in this category and it is 52 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Alside Window has a higher rating than Jeld Wen. Regarding Value for money criterion, consumers gave Jeld Wen 1.4 stars and it is 49% worse than other in category. Alside Window however was rated 1.9 stars and it is 63% greater than other in category.

Jeld Wen and Alside Window Rating Details

Product or Service Quality
1.2 (106 reviews)
1.9 (66 reviews)
Reviewer's quote

...We cannot find anyone who services the windows. Jeld-Wen has NO service or repair people, and will not give any references. Poorly made, cheap developers brand that will be difficult, if not impossible, to maintain or repair unless you are a do-it-yourselfer...

Tiyon

...Quite honestly, the windows have lasted well but the lifetime warranty service would make me look elsewhere..

Clive S
Customer service
1.2 (103 reviews)
1.6 (65 reviews)
Reviewer's quote

Given the extremely low quality, coupled with the abysmal customer service, my advice is, if given a choice, Run, don't walk away from Jeld-Wen windows! In a previous home, we replaced 31 windows with products made by Amerimax. They are outstanding! Solid construction, very Low-E glass, excellent...

PissedConsumer1644956

Had to pay for shipping to my home, Then called customer service to have sash installed and was told then to find someone locally as that is not part of their responsibility. At this time I am unable to find anyone to installed the bottom sash for my double hung window. Wow LIFE TIME WARRANTY is...

Elvin F
Value for money
1.4 (95 reviews)
1.9 (41 reviews)
Reviewer's quote

...I am losing money and sleep. JELD-WEN is a massive production machine with no heart for their customers or their own employees based on reviews. Home Depot employees have no motivation or power to intervene even tho they sell the doors..

Tyquon

...New representative answer, I can not give you money back and will contact contractor. Bottom line, we get one quarter of the price we paid for faulty product. Alside gets to keep their money and reputation...

v W

Jeld Wen and Alside Window Pros and Cons

Pros
  • Price
  • Inexpensive
  • Happy with door quality
  • Warranty for seal failures
  • Windows
  • Lady on the phone was nice
Cons
  • Non existent customer service
  • Lack of care or concern for customer new business
  • Lack of problem resolution
  • Poor quality
  • Customer service
  • Poor installation and poor product

Jeld Wen and Alside Window Most Positive Reviews

Top rated reviews
5

My window of 4 years began to condinsate on the inside.i called customer service and after a short wait the very nice...

5

I love alside windows had them 4 about ten years now steal holding up strong

Jeld Wen and Alside Window Most Critical Reviews

Lowest rated reviews
1

I PURCHASED A JELD WEN DOOR FROM HD IT WAS 1.5 MONTHS LATE FROM DELIVERY DATE . WHEN DOOR DID ARRIVE IT WAS COVERED IN...

1

We had all of the windows in our home replaced with the assurance that there was a "Lifetime" warranty on all of them....

Jeld Wen and Alside Window Latest Reviews

Recent published reviews

I purchased a door and when installing it found that all of the screws were stripped. This was a brand new door which I...

Read all 201 reviews

Subject: DaBella/Alside Window Installation Project ,as you know from frequent complains of replacing a broken window...

Read all 155 reviews

Jeld Wen and Alside Window Products and Services

Most reviewed product and services
  • Jeld Wen Door (76 reviews)
  • Jeld Wen Window (36 reviews)
  • Jeld Wen Customer Care (13 reviews)
  • Alside Window Window (84 reviews)
  • Alside Window Claim (8 reviews)
  • Alside Window Mezzo Window (6 reviews)