PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Westlake Financial Services and Ally Financial as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Westlake Financial Services
Ally Financial

Westlake Financial Services and Ally Financial Overview

Total reviews
520
371
Company responses
0
0
Issues resolved
1
2

Westlake Financial Services was first mentioned on PissedConsumer on Feb 7, 2008 and since then this brand received 520 reviews. It is 149 reviews more than Ally Financial received since Feb 27, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Ally Financial customer support team than with Westlake Financial Services customer service.

Westlake Financial Services and Ally Financial Consumer Ratings

Rank
327 out of 2597 in Financial Services category
109 out of 1025 in Banks category
Interest Rate
179 in category
67 in category
Website
268 in category
108 in category
Product or Service Quality
214 in category
95 in category

Westlake Financial Services and Ally Financial Rating Details

Interest Rate
1.2 (108 reviews)
1.5 (132 reviews)
Reviewer's quote

Knowing they were a sub-prime lender and realizing that my situation required such a lender, I had/have no problem with the usurious interest rates they charge. It is a free market. My issue is that they have STOLEN my 2011 F250 King Ranch from the Wrecker yard where it was towed following an...

Phillip J

Gap insurance has requested my payment record and amount due on date of accident, now I get it Ally is stringing me along to collect extra two months interest and probably late fees. I’m going to be forced to make payments while they dilly dally around responding to my insurance company. They said...

Rheta c
Website
1.4 (108 reviews)
1.5 (143 reviews)
Reviewer's quote

I made a payment via their website (have confirmation #). after 2 business days, no payment showing it was processed. called Westlake and gave the non English speaking guy the confirmation number...

Jeffifer

...On the website it said $18,000. The payment was $28,000 way more then the original price..

PissedConsumer1514402
Product or Service Quality
1.3 (108 reviews)
1.2 (148 reviews)
Reviewer's quote

The impression I have of Westlake financial Service customer service, is that they are always on the defensive and never have a position of customer support, until the representative cut my call. They are not friendly and asked to speak with a supervisor and there is no supervisor operating at...

PissedConsumer1677172

I have contacted Ally several times so I can get my 10 day pay off in writing. My first attempt to collect this document was August 7th it is August 29th and I am still waiting. If you can avoid Ally financial please do!! This is the worst finance company I’ve ever seen. Apparently they want to...

PissedConsumer1638950

Westlake Financial Services and Ally Financial Pros and Cons

Pros
  • I dont
  • How they help me when i needed it
  • Gave me an auto loan
  • Easy loan
  • Ease of payment during lease period
  • Doing business easy
Cons
  • Unwilling to help customers
  • Horrible customer service
  • Shady business practices
  • Customer service
  • Handeling of our account
  • Deceptive business practices

Westlake Financial Services and Ally Financial Most Positive Reviews

Top rated reviews
5

Westlake is working on financing me 2nd auto loan. In the name of Jesus thank you for a blessing again with them. My...

5

The lease buyout at lease end was $2500 more than the residual used to calculate payments. I just discovered this item...

Westlake Financial Services and Ally Financial Most Critical Reviews

Lowest rated reviews
1

This Emma girl from Westlake had my vehicle repoed (payments were n time) they needed a paper mailed over, n I dint...

1

Here’s my raw, unedited story. Names have been changed.

Welcome to Ally’s Live Chat. Thanks for joining us! A Customer...

Westlake Financial Services and Ally Financial Latest Reviews

Recent published reviews
1.4

If it was possible, I would rate Westlake in the negative!
Not only did this institution fail miserably to close the sale...

Read all 520 reviews

Car was running fine then it started to get hot .i had it towed to westside chevy . In katy texas which close to my...

Read all 371 reviews

Westlake Financial Services and Ally Financial Products and Services

Most reviewed product and services
  • Westlake Financial Services Loan (181 reviews)
  • Westlake Financial Services Auto Loan (47 reviews)
  • Westlake Financial Services Customer Care (29 reviews)
  • Ally Financial Auto Loan (81 reviews)
  • Ally Financial Loan (66 reviews)
  • Ally Financial Customer Care (46 reviews)