PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions.
Our website collected and compiled various consumer reviews about Westlake Financial Services and Ally Financial as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
Westlake Financial Services and Ally Financial Overview
Total reviews
520
371
Company responses
0
0
Issues resolved
1
2
Westlake Financial Services was first mentioned on PissedConsumer on Feb 7, 2008 and since then this brand received 520 reviews. It is 149 reviews more than Ally Financial received since Feb 27, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Ally Financial customer support team than with Westlake Financial Services customer service.
Westlake Financial Services and Ally Financial Consumer Ratings
Rank
327
out of 2597 in Financial Services category
109
out of 1025 in Banks category
Interest Rate
179
in category
67
in category
Website
268
in category
108
in category
Product or Service Quality
214
in category
95
in category
Westlake Financial Services and Ally Financial Rating Details
Interest Rate
1.2 (108 reviews)
1.5 (132 reviews)
Reviewer's quote
Knowing they were a sub-prime lender and realizing that my situation required such a lender, I had/have no problem with the usurious interest rates they charge. It is a free market. My issue is that they have STOLEN my 2011 F250 King Ranch from the Wrecker yard where it was towed following an...
Phillip J
Gap insurance has requested my payment record and amount due on date of accident, now I get it Ally is stringing me along to collect extra two months interest and probably late fees. I’m going to be forced to make payments while they dilly dally around responding to my insurance company. They said...
Rheta c
Website
1.4 (108 reviews)
1.5 (143 reviews)
Reviewer's quote
I made a payment via their website (have confirmation #). after 2 business days, no payment showing it was processed. called Westlake and gave the non English speaking guy the confirmation number...
Jeffifer
...On the website it said $18,000. The payment was $28,000 way more then the original price..
PissedConsumer1514402
Product or Service Quality
1.3 (108 reviews)
1.2 (148 reviews)
Reviewer's quote
The impression I have of Westlake financial Service customer service, is that they are always on the defensive and never have a position of customer support, until the representative cut my call. They are not friendly and asked to speak with a supervisor and there is no supervisor operating at...
PissedConsumer1677172
I have contacted Ally several times so I can get my 10 day pay off in writing. My first attempt to collect this document was August 7th it is August 29th and I am still waiting. If you can avoid Ally financial please do!! This is the worst finance company I’ve ever seen. Apparently they want to...
PissedConsumer1638950
Westlake Financial Services and Ally Financial Pros and Cons
Pros
I dont
How they help me when i needed it
Gave me an auto loan
Easy loan
Ease of payment during lease period
Doing business easy
Cons
Unwilling to help customers
Horrible customer service
Shady business practices
Customer service
Handeling of our account
Deceptive business practices
Westlake Financial Services and Ally Financial Most Positive Reviews
Top rated reviews
5
Westlake is working on financing me 2nd auto loan. In the name of Jesus thank you for a blessing again with them. My...
How would you compare Westlake Financial Services vs Ally Financial?