PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Westlake Financial Services and Ally Financial as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Westlake Financial Services
Ally Financial

Westlake Financial Services and Ally Financial Overview

Total reviews
550
436
Company responses
0
0
Issues resolved
1
2

Westlake Financial Services and Ally Financial Consumer Ratings

Rank
363 out of 1862 in Financial Services category
341 out of 1862 in Financial Services category
Interest Rate
190 in category
137 in category
Website
285 in category
252 in category
Product or Service Quality
238 in category
243 in category
Additional Fees
192 in category
186 in category

Westlake Financial Services and Ally Financial Rating Details

Interest Rate
1.3 (126 reviews)
1.6 (153 reviews)
Reviewer's quote

very rude customer service, too much interest rate. I would not recommend this company to anyone! ..

Read full review

...Their financing/punishment schemes are third to CASH for title companies and to the 750% interest rate charging tribal lenders. DO NOT USE ALLY - doom and despair await you!!..

Read full review
Website
1.4 (123 reviews)
1.6 (166 reviews)
Reviewer's quote

I made a payment via their website (have confirmation #). after 2 business days, no payment showing it was processed. called Westlake and gave the non English speaking guy the confirmation number...

Read full review

TRIED to log on to Ally's website to make my payment. Using the RIGHT combination of ID and Password I am greeted with a BLANK screen. Kind of Tough to make the Payment with this result from your,so called, Bank...

Read full review
Product or Service Quality
1.3 (120 reviews)
1.3 (175 reviews)
Reviewer's quote

Ive been sending my title 10 active duty orders to these people since October of 2018 to receive my SCRA (Service member Civil Relief Act) which would bring my interests rate from 20. 09% down to 6. 00%...

Read full review

So first off the customer service represenatives are top notch, everything about the on-line banking from savings account, checking, CD's have been great. However if you need a large amount of cash +$5,001 quickly you can forget about it. The daily limit for a company to debit is 5k, I was closing...

Read full review
Additional Fees
1.3 (117 reviews)
1.3 (156 reviews)
Reviewer's quote

...Now i owe $400 storage fees plus $998. To get car back. They should have had the right to repo i was paying loan...

Read full review

...from losing my payoff of $17,000 and few hundred to them holding not posting so I "HAVE" to make additional charges for daily interest because they lost check then they would not post therefore making me pay more when I had my payoff. Forget about speaking w/anyone. They are BOTS..

Read full review

Westlake Financial Services and Ally Financial Pros and Cons

Pros
  • I dont
  • How they help me when i needed it
  • Gave me an auto loan
  • Website is easy to navigate
  • Easy loan
  • Ease of payment during lease period
Cons
  • Customer service
  • Unwilling to help customers
  • Shady business practices
  • Customer service
  • Handeling of our account
  • Deceptive business practices

Westlake Financial Services and Ally Financial Most Positive Reviews

Top rated reviews
5

Westlake is working on financing me 2nd auto loan. In the name of Jesus thank you for a blessing again with them. My...

Read full review
5

I called ally at least 7 time today to cancel a auto paymetnt that I accidently paid twice given the advice of there...

Read full review
5

LikeI was very pleased with the service if Van N. Today. He was very helpful and understanding

Read full review
5

I called customer service to see if they can waive the $25 overdraft fees. They asked me 4 questions like what's your...

Read full review

Westlake Financial Services and Ally Financial Most Critical Reviews

Lowest rated reviews
1

This Emma girl from Westlake had my vehicle repoed (payments were n time) they needed a paper mailed over, n I dint...

Read full review
1

Here’s my raw, unedited story. Names have been changed.

Welcome to Ally’s Live Chat. Thanks for joining us! A Customer...

Read full review
1

Applied for a loan not knowing what a shady business this place was! We got our first bill 2 days before it was due, I...

Read full review
1

I had a car loan with them I lost my job and set up payment arrangements with them well the girl that did it messed up p...

Read full review

Westlake Financial Services and Ally Financial Latest Reviews

Recent published reviews
3.3

I purchased my SUV in mid June 2020 in Nevada at an establishment hat has stores in almost every state. And it still...

Read full review
No votes

I need the lean hold off of my vehicle Im told you guys have to mail me certified letter stating that you have done...

Read full review
1

This company is terrible very terrible they pray on their consumers and can't even get out of a loan I've paid already...

Read full review
No votes

Joke of a company ! Can never get an American agent . They lie and tell different stories when you call. Run fast from...

Read full review

Westlake Financial Services and Ally Financial Products and Services

Most reviewed product and services
  • Westlake Financial Services Loan (183 reviews)
  • Westlake Financial Services Auto Loan (56 reviews)
  • Westlake Financial Services Customer Care (31 reviews)
  • Ally Financial Auto Loan (82 reviews)
  • Ally Financial Loan (69 reviews)
  • Ally Financial Customer Care (53 reviews)