PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ally Financial and Wells Fargo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ally Financial
Wells Fargo

Ally Financial and Wells Fargo Overview

Total reviews
438
1620
Company responses
0
0
Issues resolved
2
1

Ally Financial and Wells Fargo Consumer Ratings

Rank
343 out of 1862 in Financial Services category
90 out of 725 in Banks category
Customer service
265 in category
97 in category
Product or Service Quality
245 in category
64 in category
Reliability
203 in category
81 in category
Website
258 in category
75 in category

Ally Financial and Wells Fargo Rating Details

Customer service
1.2 (197 reviews)
1.3 (389 reviews)
Reviewer's quote

...*** Also customer service gave me a run around all day until it was too late to get my car today before Close of business. I would totally give no stars at all..

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Some time has passed now, and I think customer service should be renamed company service, because customer service people everywhere are not serving customers but the lazy, ass-backwards processes of these corporations. Im livid, want justice, and dont want to file a small claims complaint against...

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Product or Service Quality
1.3 (176 reviews)
1.4 (338 reviews)
Reviewer's quote

So first off the customer service represenatives are top notch, everything about the on-line banking from savings account, checking, CD's have been great. However if you need a large amount of cash +$5,001 quickly you can forget about it. The daily limit for a company to debit is 5k, I was closing...

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I got emails from creditors that some of my bills did not go through and they are going to cancel some of my services. Online said to call customer service which is open 24/7, so far I have been on hold with customer service now for an hour and 40 minutes. I was told that the wait would be 10...

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Reliability
1.3 (168 reviews)
1.3 (298 reviews)
Reviewer's quote

So I called the phone number listed on the Ally Bank website. I needed the address to mail them in a deposit, since there is no bank to walk in and deposit. Well the address given to me was for auto loan payoffs, so now me and a new customer rep had to spend an hour plus trying to talk to the loan...

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...No concern for customer service, quality products, reliability or anything else that is helpful to the consumer. Ive noticed discrepancies in my account before, but never this blatant. Sometimes my account would be off 3 or 4 dollars but id just let it go...

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Website
1.6 (167 reviews)
1.9 (325 reviews)
Reviewer's quote

TRIED to log on to Ally's website to make my payment. Using the RIGHT combination of ID and Password I am greeted with a BLANK screen. Kind of Tough to make the Payment with this result from your,so called, Bank...

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...the website for online banking seems like the right place. Are there any laws about banks needing to notify/post notice to consumers about their "internal-only" (secret) limit they are subject to? Perhaps it could save others from frustration and embarassment I was subjected to today..

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Ally Financial and Wells Fargo Pros and Cons

Pros
  • Website is easy to navigate
  • Easy loan
  • Ease of payment during lease period
  • No customer service
  • Who did try to make me fell better
  • Nightmare
Cons
  • Customer service
  • Handeling of our account
  • Deceptive business practices
  • Customer service
  • Incompetant
  • Rude representatives

Ally Financial and Wells Fargo Most Positive Reviews

Top rated reviews
5

I called ally at least 7 time today to cancel a auto paymetnt that I accidently paid twice given the advice of there...

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5

You should be happy that they froze your account.Chase Bank did the same to my account and I for one was happy that...

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5

I called customer service to see if they can waive the $25 overdraft fees. They asked me 4 questions like what's your...

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5

You should have thought about the amount of money that you were asking Wells Fargo to Ref.Companies does not Ref I...

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Ally Financial and Wells Fargo Most Critical Reviews

Lowest rated reviews
1

Here’s my raw, unedited story. Names have been changed.

Welcome to Ally’s Live Chat. Thanks for joining us! A Customer...

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1

I OPEN AN ACCOUNT AT WELLS FARGO WITH DIRECT DEPOSIT AND THAT WAS THAT .
NOW I GO TO AN ATM AND IT SAYS I AM NOT PERMITT...

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1

I had a car loan with them I lost my job and set up payment arrangements with them well the girl that did it messed up p...

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1

I was issued a check from my insurance company for damages to my home. Wells Fargo was listed on the check.After being...

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Ally Financial and Wells Fargo Latest Reviews

Recent published reviews
1

unable to resolve issues with your investment department since May. Have dealt with 4-5 incompetent traders. Want a...

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2.5

As I EXPLAINED to the teller that I COULD N-O-T keep my mask due to my exemption, I was REMINDED by the teller MORE...

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1

I wasn't late on my payments but they were mailing me letters and harassing my family about my account that was not...

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No votes

I needed to report my cards as stolen and I kept getting put on hold, was given confusing answers and was extremely...

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Ally Financial and Wells Fargo Products and Services

Most reviewed product and services
  • Ally Financial Auto Loan (82 reviews)
  • Ally Financial Loan (70 reviews)
  • Ally Financial Customer Care (53 reviews)
  • Wells Fargo Account (239 reviews)
  • Wells Fargo Loan (204 reviews)
  • Wells Fargo Mortgage (199 reviews)