PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ally Financial and USAA as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ally Financial
USAA

Ally Financial and USAA Overview

Total reviews
372
1400
Company responses
0
0
Issues resolved
2
12

USAA was first mentioned on PissedConsumer on May 9, 2008 and since then this brand received 1400 reviews. It is 1028 reviews more than Ally Financial received since Feb 27, 2011. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Ally Financial customer support team and USAA customer service.

Ally Financial and USAA Consumer Ratings

Rank
110 out of 1027 in Banks category
228 out of 2597 in Financial Services category
Customer service
102 in category
212 in category
Product or Service Quality
94 in category
188 in category
Staff
109 in category
168 in category

Ally Financial and USAA Rating Details

Customer service
1.2 (169 reviews)
1.3 (575 reviews)
Reviewer's quote

...This company is falsely saying that it has great customer service. I tried numerous times to get a PERSON to call me about my account..

PissedConsumer1726701

...of $500 since I was 16 and working fast food! Ive worked in the financial industry for over 15 years and Ive never seen a bank or credit union do this to a customer! I will definitely be moving all my accounts as soon as I get my direct deposit changed! They dont deserve to have a good customer because apparently they dont know how to treat them! Oh and the only thing the...

Marliss
Product or Service Quality
1.2 (148 reviews)
1.4 (463 reviews)
Reviewer's quote

I totaled by car and my insurance company has sent two requests for payoff. I had gap insurance so I requested my perfect payment record and payoff on date of accident. They tell me they can’t give me theses documents! They want to wait until they receive insurance payoff check yet they haven’t...

Rheta c

...move around the world but they never had any problem collecting the homeowner's insurance premiums, auto insurance premiums, and all their other fee based services, for decades until my latest...

PissedConsumer1721691
Staff
1.3 (147 reviews)
1.5 (450 reviews)
Reviewer's quote

...They have a bare bones staff that doesn't come close to meeting customer needs. Most of them speak broken English and are hard to understand on the phone. Will relay this to Auto dealerships we deal with that Ally is not the company you want to deal with...

PissedConsumer1083574

After contacting the office of the president, Chad Borton, I was informed that it was, "received by back-office staff. " But never addressed? USAA knows what it means to serve-- Themselves. I am beyond disappointed with this company and disgusted that they continue to make their money using...

J R

Ally Financial and USAA Pros and Cons

Pros
  • Easy loan
  • Ease of payment during lease period
  • Doing business easy
  • What they used to be
  • How usaa used to operate and care for its members
  • Frustrating
Cons
  • Customer service
  • Handeling of our account
  • Deceptive business practices
  • Horrible customer service
  • Did not resove issue
  • Being treated like a criminal

Ally Financial and USAA Most Positive Reviews

Top rated reviews
5

The lease buyout at lease end was $2500 more than the residual used to calculate payments. I just discovered this item...

5

I have been with USAA checking, savings, auto, life and home insurance for 22 years. I deposited a check into one of my...

Ally Financial and USAA Most Critical Reviews

Lowest rated reviews
1

Here’s my raw, unedited story. Names have been changed.

Welcome to Ally’s Live Chat. Thanks for joining us! A Customer...

1

I have been a customer of USAA for 19 years for my banking, automobile, renters, and homeowner's insurance and was...

Ally Financial and USAA Latest Reviews

Recent published reviews
1

I would like to get the phone number of who can investigate my loan with Ally.
This company is falsely saying that it has...

Read all 372 reviews
5

Talk with the agent issue resolved

Read all 1400 reviews

Ally Financial and USAA Products and Services

Most reviewed product and services
  • Ally Financial Auto Loan (81 reviews)
  • Ally Financial Loan (66 reviews)
  • Ally Financial Customer Care (46 reviews)
  • Usaa Auto Insurance (222 reviews)
  • Usaa Customer Care (117 reviews)
  • Usaa Auto Claim (105 reviews)