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Ally Financial vs Synchrony Bank
Ally Financial vs Synchrony Bank
PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions.
Our website collected and compiled various consumer reviews about Ally Financial and Synchrony Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
Ally Financial and Synchrony Bank Overview
Total reviews |
705
|
1334
|
Company responses |
0 |
0 |
Issues resolved |
8 |
14 |
Ally Financial and Synchrony Bank Consumer Ratings
Rank
603
out of 3936 in Financial Services category
293
out of 1246 in Banks category
Customer service
546
in category
249
in category
Product or Service Quality
526
in category
241
in category
Reliability
468
in category
211
in category
Website
498
in category
273
in category
Ally Financial and Synchrony Bank Rating Details
Reviewer's quote
...Customer service said that they could not resubmit it so I had to pay another way. By the time I paid over the phone, there was a charge for that and late fee. Then I was told I was no longer eligible for automatic payment...
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...I searched google to find an email for customer service for Amazon/Synchrony no where to be found. No where to be found on Amazon. it is very annoying 3 calls...
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Product or Service Quality
Reviewer's quote
...I was given these phone numbers to call by customer service. 1-80*-***-**** 1-80*-***-**** 1-88*-***-**** 1-80*-***-**** 1-87*-***-**** I talked to Marco, Nickie, Louis, David and an Aussie and others. What am I supposed to do to get a copy?!..
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...Cannot email anyone as I have been searching to email customer service to no avail. Cannot fine. either you are talking to an automated recording or when they connect you, if they don't have an answer they just hang up...
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Reviewer's quote
Cant get a resolution to a payment that ACIMis-applied. I have been working on this problem since 3/18 without any success. Have been continuously bee transferred from one non clear English speaking agents. Have been UNABLE to speak to anyone that seems to have a clue as to what is going on OR very...
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Spoke with 3 different people until a nice lady took care of my problem that worked with Belks Synchrony took care of the problem.
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Reviewer's quote
Ally website and secure messaging is horrible. Unable to upload documents photos, etc. or anything else...
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The cherry on top of all of this is that when I look at the MySynchrony website, it says Ive used over 90% of the available credit I have now. Well, no *** You jerks decided to purposefully take away the available credit you had given me and dropped it down to the bare minimum in a deliberate...
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Ally Financial and Synchrony Bank Pros and Cons
Pros
- No pros
- Easy loan
- Website is easy to navigate
- Disgusted
- No pros
- Noihing
Cons
- Customer service
- Handeling of our account
- Deceptive business practices
- Poor customer service
- Unethical
- Customer service is a sham
Ally Financial and Synchrony Bank Most Positive Reviews
Top rated reviews
Criso industrial steel erectors inc.
I need my account number
Gooooddddd niceeeee
Thanksssss for everything
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My bill is 92.00. Have always been charged 62 dollars. Was wondering why it went up. Ice customer service answered my...
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I just need for the company to FinancialThe Truck that I want I pay my bill on time. Ally just wants to finanica30,000...
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I called because of the situation of Coronavirus I was laid off till further Notice. He understood my situation and...
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Ally Financial and Synchrony Bank Most Critical Reviews
Lowest rated reviews
Purchased a vehicle thru a Chevy Dealer. Went with Ally due to low interest rate. Big mistake. I sent extra money (as...
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On Dec 2,2015 synchrony Bank mailed me my RMD. I informed them it was the wrong amount and on Dec4.,2015 they mailed...
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Cant get a resolution to a payment that ACI
Mis-applied. I have been working on this problem since 3/18 without any succe...
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filled in everything online for monthly payments automatically taken directly from my account.done with total assist car...
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Ally Financial and Synchrony Bank Latest Reviews
Recent published reviews
Hi i am a uk english citizen i had a loan from america on line and i was asked to open an allyswift account forcit to be...
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No votes
I have four of your credit cards. Now I only have 3. I canceled the Lowes. And Im going to cancel the rest unless I get...
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Language barrier.
Have trouble understanding the person I'm talking to because of their language they speak.
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No votes
I didn't open this account mail has been sent to my home address and some kind card has been but in my wallet on my...
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How would you compare Ally Financial vs Synchrony Bank?
Ally's rates are lower than synchrony on their 1 yr and 2 yr c/d's. Synchrony has an actual bank in NJ at an address.
I just started using Synchrony for a c/d so I don't know if they give out loyal percentages for renewing a c/d. However Ally has you lose the loyal percentage on a renewal c/d if you put your money into a raise your rate c/d and the rate goes up. When I raised my rate at Ally on the 2 yr c/d I spoke to someone in customer service. He told me that I would not lose the loyalty percentage.
The Ally bank manager claimed that I was not told that when she listened to the recording. My 2 yr c/d is going to mature on May 1, 2017. The .05 percentage for a renewal of the c/d would amount to less than 25 cents but they refused to give it to me. It was not the money but the principle I was looking at.
Nowhere was it written on their website that you would lose the loyalty percentage once you raised your rate. Let the banking customer be aware when they open a c/d.