PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ally Financial and Synchrony Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ally Financial
Synchrony Bank

Ally Financial and Synchrony Bank Overview

Total reviews 705 1334
Company responses 0 0
Issues resolved 8 14

Ally Financial and Synchrony Bank Consumer Ratings

Rank
603 out of 3936 in Financial Services category
293 out of 1246 in Banks category
Customer service
546 in category
249 in category
Product or Service Quality
526 in category
241 in category
Reliability
468 in category
211 in category
Website
498 in category
273 in category

Ally Financial and Synchrony Bank Rating Details

Customer service
1.4
(315 reviews)
1.3
(685 reviews)
Reviewer's quote

...Customer service said that they could not resubmit it so I had to pay another way. By the time I paid over the phone, there was a charge for that and late fee. Then I was told I was no longer eligible for automatic payment...

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...I searched google to find an email for customer service for Amazon/Synchrony no where to be found. No where to be found on Amazon. it is very annoying 3 calls...

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Product or Service Quality
1.4
(283 reviews)
1.3
(579 reviews)
Reviewer's quote

...I was given these phone numbers to call by customer service. 1-80*-***-**** 1-80*-***-**** 1-88*-***-**** 1-80*-***-**** 1-87*-***-**** I talked to Marco, Nickie, Louis, David and an Aussie and others. What am I supposed to do to get a copy?!..

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...Cannot email anyone as I have been searching to email customer service to no avail. Cannot fine. either you are talking to an automated recording or when they connect you, if they don't have an answer they just hang up...

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Reliability
1.5
(282 reviews)
1.4
(588 reviews)
Reviewer's quote

Cant get a resolution to a payment that ACIMis-applied. I have been working on this problem since 3/18 without any success. Have been continuously bee transferred from one non clear English speaking agents. Have been UNABLE to speak to anyone that seems to have a clue as to what is going on OR very...

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Spoke with 3 different people until a nice lady took care of my problem that worked with Belks Synchrony took care of the problem.

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Website
1.7
(266 reviews)
1.5
(535 reviews)
Reviewer's quote

Ally website and secure messaging is horrible. Unable to upload documents photos, etc. or anything else...

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The cherry on top of all of this is that when I look at the MySynchrony website, it says Ive used over 90% of the available credit I have now. Well, no *** You jerks decided to purposefully take away the available credit you had given me and dropped it down to the bare minimum in a deliberate...

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Ally Financial and Synchrony Bank Pros and Cons

Pros
  • No pros
  • Easy loan
  • Website is easy to navigate
  • Disgusted
  • No pros
  • Noihing
Cons
  • Customer service
  • Handeling of our account
  • Deceptive business practices
  • Poor customer service
  • Unethical
  • Customer service is a sham

Ally Financial and Synchrony Bank Most Positive Reviews

Top rated reviews
5

Criso industrial steel erectors inc.
I need my account number
Gooooddddd niceeeee
Thanksssss for everything

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5

My bill is 92.00. Have always been charged 62 dollars. Was wondering why it went up. Ice customer service answered my...

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5

I just need for the company to FinancialThe Truck that I want I pay my bill on time. Ally just wants to finanica30,000...

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5

I called because of the situation of Coronavirus I was laid off till further Notice. He understood my situation and...

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Ally Financial and Synchrony Bank Most Critical Reviews

Lowest rated reviews
1

Purchased a vehicle thru a Chevy Dealer. Went with Ally due to low interest rate. Big mistake. I sent extra money (as...

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1

On Dec 2,2015 synchrony Bank mailed me my RMD. I informed them it was the wrong amount and on Dec4.,2015 they mailed...

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1

Cant get a resolution to a payment that ACI
Mis-applied. I have been working on this problem since 3/18 without any succe...

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1

filled in everything online for monthly payments automatically taken directly from my account.done with total assist car...

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Ally Financial and Synchrony Bank Latest Reviews

Recent published reviews
1

Hi i am a uk english citizen i had a loan from america on line and i was asked to open an allyswift account forcit to be...

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No votes

I have four of your credit cards. Now I only have 3. I canceled the Lowes. And Im going to cancel the rest unless I get...

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1

Language barrier.
Have trouble understanding the person I'm talking to because of their language they speak.

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No votes

I didn't open this account mail has been sent to my home address and some kind card has been but in my wallet on my...

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