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Ally Financial
Synchrony Bank

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Ally Financial

Ally Financial

1.4
  • 2 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 363 TOTAL REVIEWS
Rank
106 out of 1013
in Banks category
Rating Details
Customer service
Product or Service Quality
Staff
Website
Reliability
Statistics of Customer Service Calls
  • TOTAL CALLS
    667
  • SUCCESSFUL
    33%
  • AVG CALL DURATION
    04:19
  • ISSUES RESOLVED
    31%
Top Products and Services
1.4
80 reviews
1.1
65 reviews
1.1
46 reviews
Synchrony Bank

Synchrony Bank

1.3
  • 6 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 491 TOTAL REVIEWS
Rank
129 out of 1013
in Banks category
Rating Details
Customer service
Product or Service Quality
Staff
Website
Reliability
Statistics of Customer Service Calls
  • TOTAL CALLS
    1571
  • SUCCESSFUL
    47%
  • AVG CALL DURATION
    04:01
  • ISSUES RESOLVED
    19%
Top Products and Services
1.1
113 reviews
1.3
108 reviews
1.5
58 reviews

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Anonymous
#1312408

Ally's rates are lower than synchrony on their 1 yr and 2 yr c/d's. Synchrony has an actual bank in NJ at an address.

I just started using Synchrony for a c/d so I don't know if they give out loyal percentages for renewing a c/d. However Ally has you lose the loyal percentage on a renewal c/d if you put your money into a raise your rate c/d and the rate goes up. When I raised my rate at Ally on the 2 yr c/d I spoke to someone in customer service. He told me that I would not lose the loyalty percentage.

The Ally bank manager claimed that I was not told that when she listened to the recording. My 2 yr c/d is going to mature on May 1, 2017. The .05 percentage for a renewal of the c/d would amount to less than 25 cents but they refused to give it to me. It was not the money but the principle I was looking at.

Nowhere was it written on their website that you would lose the loyalty percentage once you raised your rate. Let the banking customer be aware when they open a c/d.

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