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  • 2 ISSUES RESOLVED
  • 219 TOTAL REVIEWS
  • $510K CLAIMED LOSSES
  • $9.2K AVERAGE LOSS
1.3
Customer service
Website
Staff
Diversity of Products or Services
Billing Practices
  • Ease of payment during lease period 2
  • Doing business easy 2
  • No problems 1
  • Cd rates 1

Customers don't like

  • Handeling of our account11
  • Deceptive business practices9
  • Over-seas call centers5
  • Customer service5
  • Lack of communication4
Delete
  • 3 ISSUES RESOLVED
  • 235 TOTAL REVIEWS
  • $150K CLAIMED LOSSES
  • $3.4K AVERAGE LOSS
1.3
Customer service
Website
Staff
Diversity of Products or Services
Billing Practices
  • Payment plan 3
  • Noihing 3
  • No interest payment plan 3
  • Disgusted 3
  • Ease of use 2

Customers don't like

  • Unethical5
  • Poor customer service4
  • Lack of respect for the customer4
  • Customer service was not helpful4
  • Agent unable to correct a problem4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous
#1312408

Ally's rates are lower than synchrony on their 1 yr and 2 yr c/d's. Synchrony has an actual bank in NJ at an address.

I just started using Synchrony for a c/d so I don't know if they give out loyal percentages for renewing a c/d. However Ally has you lose the loyal percentage on a renewal c/d if you put your money into a raise your rate c/d and the rate goes up. When I raised my rate at Ally on the 2 yr c/d I spoke to someone in customer service. He told me that I would not lose the loyalty percentage.

The Ally bank manager claimed that I was not told that when she listened to the recording. My 2 yr c/d is going to mature on May 1, 2017. The .05 percentage for a renewal of the c/d would amount to less than 25 cents but they refused to give it to me. It was not the money but the principle I was looking at.

Nowhere was it written on their website that you would lose the loyalty percentage once you raised your rate. Let the banking customer be aware when they open a c/d.