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  • 1 ISSUES RESOLVED
  • 205 TOTAL REVIEWS
  • $480K CLAIMED LOSSES
  • $9K AVERAGE LOSS
1.3
Customer service
Website
Staff
Diversity of Products or Services
Billing Practices
  • Doing business easy 2
  • No problems 1
  • Cd rates 1

Customers don't like

  • Handeling of our account11
  • Deceptive business practices9
  • Customer service4
  • Being ripped off4
  • Over-seas call centers3
Delete
  • 2 ISSUES RESOLVED
  • 173 TOTAL REVIEWS
  • $120K CLAIMED LOSSES
  • $3.9K AVERAGE LOSS
1.3
Customer service
Website
Staff
Diversity of Products or Services
Billing Practices
  • Payment plan 3
  • No interest payment plan 3
  • Noihing 2
  • Ease of credit 2
  • Disgusted 2

Customers don't like

  • Agent unable to correct a problem4
  • Untruthful3
  • Rudeness and dishonesty3
  • Poor customer service3
  • Lack of respect for the customer3
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Anonymous
#1312408

Ally's rates are lower than synchrony on their 1 yr and 2 yr c/d's.Synchrony has an actual bank in NJ at an address.

I just started using Synchrony for a c/d so I don't know if they give out loyal percentages for renewing a c/d. However Ally has you lose the loyal percentage on a renewal c/d if you put your money into a raise your rate c/d and the rate goes up. When I raised my rate at Ally on the 2 yr c/d I spoke to someone in customer service. He told me that I would not lose the loyalty percentage.

The Ally bank manager claimed that I was not told that when she listened to the recording. My 2 yr c/d is going to mature on May 1, 2017. The .05 percentage for a renewal of the c/d would amount to less than 25 cents but they refused to give it to me. It was not the money but the principle I was looking at.

Nowhere was it written on their website that you would lose the loyalty percentage once you raised your rate.Let the banking customer be aware when they open a c/d.