PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ally Financial and Synchrony Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ally Financial
Synchrony Bank

Ally Financial and Synchrony Bank Overview

Total reviews 448 692
Company responses 0 0
Issues resolved 2 8

Ally Financial and Synchrony Bank Consumer Ratings

Rank
347 out of 1883 in Financial Services category
133 out of 739 in Banks category
Customer service
260 in category
109 in category
Product or Service Quality
251 in category
92 in category
Reliability
205 in category
87 in category
Website
259 in category
127 in category

Ally Financial and Synchrony Bank Rating Details

Customer service
1.3 (203 reviews)
1.2 (378 reviews)
Reviewer's quote

...*** Also customer service gave me a run around all day until it was too late to get my car today before Close of business. I would totally give no stars at all..

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I usually don't use this kind of language but customer service honestly sucks. I have excellent credit and have applied to Boscov in the past. Turned out there was a freeze my credit on Equifax...

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Product or Service Quality
1.3 (180 reviews)
1.3 (323 reviews)
Reviewer's quote

So first off the customer service represenatives are top notch, everything about the on-line banking from savings account, checking, CD's have been great. However if you need a large amount of cash +$5,001 quickly you can forget about it. The daily limit for a company to debit is 5k, I was closing...

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...Thank God I wasn't in a bind, thinking it was available and it wasn't to use! This bank is worst I have ever dealt with and they love to harass their customers if your even one day late and their customer service is atrocious. Would not recommend this bank or their services to anyone!..

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Reliability
1.3 (172 reviews)
1.3 (320 reviews)
Reviewer's quote

After returning my 2018 Dodge Ram Truck, Ally billed me for 2 large scratches that were on the vehicle. After insisting to see pictures, the damage shown was NOT on the truck when I turned it into the dealership. The photos shown were also an an off site location so the car had been moved before...

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Synchrony Bank / Discount tires.They closed my account with out any notifications. I have paid off before Rims And tires worth $5600. And now my balance was $400 when they closed my account. Keep in mind I have never been late NEVER!!!! alway paid extra to cut down on interest and the closed my...

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Website
1.6 (170 reviews)
1.5 (297 reviews)
Reviewer's quote

TRIED to log on to Ally's website to make my payment. Using the RIGHT combination of ID and Password I am greeted with a BLANK screen. Kind of Tough to make the Payment with this result from your,so called, Bank...

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Synchrony closed my account I had a 1500 credit limit as of May 2020 they dropped my credit limit to $250 and my balance was 281! I had only two months left to pay! I didn't know all this was done until I went on their website I was never notified! How is this possible?..

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Ally Financial and Synchrony Bank Pros and Cons

Pros
  • Easy loan
  • Website is easy to navigate
  • Ease of payment during lease period
  • Disgusted
  • Noihing
  • Answered the phone
Cons
  • Customer service
  • Handeling of our account
  • Deceptive business practices
  • Poor customer service
  • Unethical
  • Untruthful

Ally Financial and Synchrony Bank Most Positive Reviews

Top rated reviews
5

I called ally at least 7 time today to cancel a auto paymetnt that I accidently paid twice given the advice of there...

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5

They closed my account & said per my request which was a lie I seem to have a lot of problems with my account so when...

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5

I called customer service to see if they can waive the $25 overdraft fees. They asked me 4 questions like what's your...

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5

They answered all of my questions

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Ally Financial and Synchrony Bank Most Critical Reviews

Lowest rated reviews
1

Here’s my raw, unedited story. Names have been changed.

Welcome to Ally’s Live Chat. Thanks for joining us! A Customer...

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1

After finding out that we had 4 judgments on the house in January. I contacted all of them to settle on amount to pay...

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1

I had a car loan with them I lost my job and set up payment arrangements with them well the girl that did it messed up p...

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1

I received a notice that my payment had not been received when I called the company they told me the payment had been...

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Ally Financial and Synchrony Bank Latest Reviews

Recent published reviews
1.7

After returning my 2018 Dodge Ram Truck, Ally billed me for 2 large scratches that were on the vehicle. After insisting...

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No votes

I kept getting disconnected, and not able to resolve my issue. I paid everything that I owe with Synchrony Bank, and...

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1

I have called 5 times to make my payments on line thru my checking account, which I have done for almost 2 years!!...

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No votes

I kept getting disconnected, and was not able to get anything resolved. I paid all accounts through Synchrony bank and...

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Ally Financial and Synchrony Bank Products and Services

Most reviewed product and services
  • Ally Financial Auto Loan (83 reviews)
  • Ally Financial Loan (72 reviews)
  • Ally Financial Customer Care (53 reviews)
  • Synchrony Bank Credit Card (169 reviews)
  • Synchrony Bank Customer Care (120 reviews)
  • Synchrony Bank Account (70 reviews)