PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ally Financial and Synchrony Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ally Financial
Synchrony Bank

Ally Financial and Synchrony Bank Overview

Total reviews
372
543
Company responses
0
0
Issues resolved
2
7

Synchrony Bank was first mentioned on PissedConsumer on May 13, 2015 and since then this brand received 543 reviews. It is 171 reviews more than Ally Financial received since Feb 27, 2011. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Ally Financial customer support team and Synchrony Bank customer service.

Ally Financial and Synchrony Bank Consumer Ratings

Rank
111 out of 1027 in Banks category
132 out of 1027 in Banks category
Customer service
102 in category
97 in category
Product or Service Quality
94 in category
85 in category
Staff
109 in category
101 in category

According to consumer ratings and reviews, Ally Financial ranks 21 points higher in the Banks category than Synchrony Bank. People gave Ally Financial 1.2 stars for Customer service criterion in Banks category and it is 111 points higher than the worst rated brand in this category. At the same time, Synchrony Bank was rated 1.2 stars for Customer service criterion in this category and it is 116 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Synchrony Bank has a higher rating than Ally Financial. Regarding Staff criterion, consumers gave Ally Financial 1.3 stars and it is 51% worse than other in category. Synchrony Bank however was rated 1.3 stars and it is 53% greater than other in category.

Ally Financial and Synchrony Bank Rating Details

Customer service
1.2 (169 reviews)
1.2 (290 reviews)
Reviewer's quote

...This company is falsely saying that it has great customer service. I tried numerous times to get a PERSON to call me about my account..

PissedConsumer1726701

I've been trying all day to reach someone with Customer Service regarding a JCPenney payment and it seems either they aren't paying their phone bill or they have cheap service because I always get the same recording "Your call cannot be completed as dialed" even though I've tried every one of their...

PissedConsumer1716189
Product or Service Quality
1.2 (148 reviews)
1.3 (251 reviews)
Reviewer's quote

I totaled by car and my insurance company has sent two requests for payoff. I had gap insurance so I requested my perfect payment record and payoff on date of accident. They tell me they can’t give me theses documents! They want to wait until they receive insurance payoff check yet they haven’t...

Rheta c

it's about amazon prime reward cardthis company won't give me the reward pointit is over advertised

PissedConsumer1722322
Staff
1.3 (147 reviews)
1.3 (247 reviews)
Reviewer's quote

...They have a bare bones staff that doesn't come close to meeting customer needs. Most of them speak broken English and are hard to understand on the phone. Will relay this to Auto dealerships we deal with that Ally is not the company you want to deal with...

PissedConsumer1083574

If you ever have any issues caused by their incompetent staff, be prepared to be on the phone for a VERY long time and be transferred back and forth between call centers that sound like a night club in Philippine. I opened a Walmart credit card which I never received. I called to find out what...

Monta

Ally Financial and Synchrony Bank Pros and Cons

Pros
  • Easy loan
  • Ease of payment during lease period
  • Doing business easy
  • Disgusted
  • Noihing
  • Answered the phone
Cons
  • Customer service
  • Handeling of our account
  • Deceptive business practices
  • Unethical
  • Untruthful
  • Terrible company

Ally Financial and Synchrony Bank Most Positive Reviews

Top rated reviews
5

The lease buyout at lease end was $2500 more than the residual used to calculate payments. I just discovered this item...

5

They closed my account & said per my request which was a lie I seem to have a lot of problems with my account so when...

Ally Financial and Synchrony Bank Most Critical Reviews

Lowest rated reviews
1

Here’s my raw, unedited story. Names have been changed.

Welcome to Ally’s Live Chat. Thanks for joining us! A Customer...

1

After finding out that we had 4 judgments on the house in January. I contacted all of them to settle on amount to pay...

Ally Financial and Synchrony Bank Latest Reviews

Recent published reviews
1

I would like to get the phone number of who can investigate my loan with Ally.
This company is falsely saying that it has...

Read all 372 reviews

I just need to make a payment. Its been tough to get a hold of someone. Ive been searching for about 15-20min now

Read all 543 reviews

Ally Financial and Synchrony Bank Products and Services

Most reviewed product and services
  • Ally Financial Auto Loan (82 reviews)
  • Ally Financial Loan (66 reviews)
  • Ally Financial Customer Care (46 reviews)
  • Synchrony Bank Credit Card (130 reviews)
  • Synchrony Bank Customer Care (113 reviews)
  • Synchrony Bank Account (61 reviews)