PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gm Financial and Ally Financial as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Gm Financial
Ally Financial

Gm Financial and Ally Financial Overview

Total reviews 237 451
Company responses 0 0
Issues resolved 0 2

Gm Financial and Ally Financial Consumer Ratings

Rank
309 out of 1882 in Financial Services category
348 out of 1882 in Financial Services category
Customer service
267 in category
260 in category
Billing Practices
196 in category
178 in category
Reliability
159 in category
205 in category
Product or Service Quality
183 in category
250 in category

Gm Financial and Ally Financial Rating Details

Customer service
1.2 (119 reviews)
1.3 (204 reviews)
Reviewer's quote

...We all have to help each other out during these times and their approach to customer service is wrong. We will never buy another GM vehicle again unless GM fixes this..

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...*** Also customer service gave me a run around all day until it was too late to get my car today before Close of business. I would totally give no stars at all..

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Billing Practices
1.3 (115 reviews)
1.3 (164 reviews)
Reviewer's quote

...These practices are despicable; especially during this time considering what everybody is going through. Bad Karma!!..

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After returning my 2018 Dodge Ram Truck, Ally billed me for 2 large scratches that were on the vehicle. After insisting to see pictures, the damage shown was NOT on the truck when I turned it into the dealership. The photos shown were also an an off site location so the car had been moved before...

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Reliability
1.4 (112 reviews)
1.3 (172 reviews)
Reviewer's quote

A Equinox with A/C Vents in rear so please call me back at 954-592-5409 my name is Adam Kaye, I hope hear from u soon!

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Must wait two business days for my answer considering the title.

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Product or Service Quality
1.5 (110 reviews)
1.3 (180 reviews)
Reviewer's quote

No acknowledgment of potential poor either tire quality or engineering of the vehicle that would cause this so-called wear. I also believe the 3rd Party GM uses for inspection is paid a percentage of "Excessive Wear" and GM has calculated this amount to return a great profit for themselves even...

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So first off the customer service represenatives are top notch, everything about the on-line banking from savings account, checking, CD's have been great. However if you need a large amount of cash +$5,001 quickly you can forget about it. The daily limit for a company to debit is 5k, I was closing...

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Gm Financial and Ally Financial Pros and Cons

Pros
  • Horrifying
  • Screwed up my credit profile with their system issue
  • Customer service is nice while they are knifing you
  • Easy loan
  • Website is easy to navigate
  • Ease of payment during lease period
Cons
  • Customer service
  • No empathy or willingness to work with a loyal customer
  • Lack of customer service
  • Customer service
  • Handeling of our account
  • Deceptive business practices

Gm Financial and Ally Financial Most Positive Reviews

Top rated reviews
5

I would like to paid on line

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5

I called ally at least 7 time today to cancel a auto paymetnt that I accidently paid twice given the advice of there...

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5

Gm financial, i never had a bad experience with them . I think it just depends on the person you are and how you handle...

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5

I called customer service to see if they can waive the $25 overdraft fees. They asked me 4 questions like what's your...

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Gm Financial and Ally Financial Most Critical Reviews

Lowest rated reviews
1

GM Financial, previously known as Americredit, and located in Arlington, Texas; is a very corrupt and wicked company!...

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1

Here’s my raw, unedited story. Names have been changed.

Welcome to Ally’s Live Chat. Thanks for joining us! A Customer...

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1

GM Financial is the worst lender ever! I paid off my loan weeks ago and have yet to receive my title. They told me 14...

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1

I had a car loan with them I lost my job and set up payment arrangements with them well the girl that did it messed up p...

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Gm Financial and Ally Financial Latest Reviews

Recent published reviews
No votes

Monthly payment withdrawal was done twice in September

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No votes

Because we don't have cell phone service and the representative couldn't hear me. I was calling to give you a claim...

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1

My wife has a 2019 chevy trax through GM financial. I am a co-signer to this vehicle. My wife and I recently lost our...

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No votes

I have called 5 times over the last 3 weeks to resolve an issue and get explanation of excessive charges. When I...

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Gm Financial and Ally Financial Products and Services

Most reviewed product and services
  • Gm Financial Auto Leasing (39 reviews)
  • Gm Financial Auto Loan (36 reviews)
  • Gm Financial Customer Care (30 reviews)
  • Ally Financial Auto Loan (83 reviews)
  • Ally Financial Loan (72 reviews)
  • Ally Financial Customer Care (53 reviews)