PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gm Financial and Ally Financial as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Gm Financial
Ally Financial

Gm Financial and Ally Financial Overview

Total reviews
203
372
Company responses
0
0
Issues resolved
0
2

Ally Financial was first mentioned on PissedConsumer on Feb 27, 2011 and since then this brand received 372 reviews. It is 169 reviews more than Gm Financial received since Apr 3, 2012.

Gm Financial and Ally Financial Consumer Ratings

Rank
275 out of 2601 in Financial Services category
111 out of 1027 in Banks category
Customer service
239 in category
103 in category
Billing Practices
173 in category
81 in category
Reliability
151 in category
90 in category

Gm Financial and Ally Financial Rating Details

Customer service
1.2 (104 reviews)
1.2 (169 reviews)
Reviewer's quote

...The customer service for gm finance never told me it would stop my automatic payments I had for years. They never emailed me called but their messages were like spam never saying they were gm. I had to drag my handicapped son with me to straighten it out...

Margaret P

...This company is falsely saying that it has great customer service. I tried numerous times to get a PERSON to call me about my account..

PissedConsumer1726701
Billing Practices
1.2 (102 reviews)
1.3 (136 reviews)
Reviewer's quote

My father passed away on 3/3/19 and had a car financed with GM Financial. His payments were $981/mo for a 2015 Grand Cherokee. I reached out to the collections division to see how I could assume payments at a more reasonable rate. They offered to decrease the payments to $750/mo and extend the life...

Laura M

DO NOT USE ALLY BANK. Our family account was overdrawn by 7.87. We discovered this oversight and made an immediate online deposit with a Cashiers Check in the amount of $1,500, being advised it would clear in 1 business day. 2 days later we were informed they were putting a 5 day hold on this...

Richard M
Reliability
1.4 (98 reviews)
1.2 (137 reviews)
Reviewer's quote

I started a lease in June 2019 I had autopay set up with my bank For some reason the first payment was not made on time so I paid with check The payments are now okay with the autopay But because oy the one late payment my credit score dropped from 813 to 712. I talked to two reps from Gm Financial...

jeff a

The worse experience ever! I need to find out how to reach someone ASAP for incorrect reporting on my credit.

Kiyanna H

Gm Financial and Ally Financial Pros and Cons

Pros
  • Horrifying
  • Screwed up my credit profile with their system issue
  • Place is garbage
  • Easy loan
  • Ease of payment during lease period
  • Doing business easy
Cons
  • No empathy or willingness to work with a loyal customer
  • Customer service give different answers to same question
  • Lack of customer service
  • Customer service
  • Handeling of our account
  • Deceptive business practices

Gm Financial and Ally Financial Most Positive Reviews

Top rated reviews
5

I would like to paid on line

5

The lease buyout at lease end was $2500 more than the residual used to calculate payments. I just discovered this item...

Gm Financial and Ally Financial Most Critical Reviews

Lowest rated reviews
1

GM Financial, previously known as Americredit, and located in Arlington, Texas; is a very corrupt and wicked company!...

1

Here’s my raw, unedited story. Names have been changed.

Welcome to Ally’s Live Chat. Thanks for joining us! A Customer...

Gm Financial and Ally Financial Latest Reviews

Recent published reviews

Disconnected probably office is closed.

Read all 203 reviews
1

I would like to get the phone number of who can investigate my loan with Ally.
This company is falsely saying that it has...

Read all 372 reviews

Gm Financial and Ally Financial Products and Services

Most reviewed product and services
  • Gm Financial Auto Leasing (35 reviews)
  • Gm Financial Auto Loan (33 reviews)
  • Gm Financial Customer Care (25 reviews)
  • Ally Financial Auto Loan (82 reviews)
  • Ally Financial Loan (66 reviews)
  • Ally Financial Customer Care (46 reviews)