PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ally Financial and Gm Financial as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ally Financial
Gm Financial

Ally Financial and Gm Financial Overview

Total reviews
380
209
Company responses
0
0
Issues resolved
2
0

Ally Financial was first mentioned on PissedConsumer on Feb 27, 2011 and since then this brand received 380 reviews. It is 171 reviews more than Gm Financial received since Apr 3, 2012.

Ally Financial and Gm Financial Consumer Ratings

Rank
303 out of 2349 in Financial Services category
278 out of 2349 in Financial Services category
Customer service
246 in category
244 in category
Product or Service Quality
231 in category
161 in category
Staff
244 in category
224 in category

According to consumer ratings and reviews, Gm Financial ranks 25 points higher in the Financial Services category than Ally Financial. People gave Ally Financial 1.2 stars for Customer service criterion in Financial Services category and it is 420 points higher than the worst rated brand in this category. At the same time, Gm Financial was rated 1.2 stars for Customer service criterion in this category and it is 422 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Gm Financial has a higher rating than Ally Financial. Regarding Staff criterion, consumers gave Ally Financial 1.3 stars and it is 63% greater than other in category. Gm Financial however was rated 1.3 stars and it is 66% greater than other in category.

Ally Financial and Gm Financial Rating Details

Customer service
1.2 (174 reviews)
1.2 (105 reviews)
Reviewer's quote

Terrible customer service. We were trying to call about a current auto account. These were the excuses we received: we're revamping our system so call back next week, our supervisors left early because of a tornado warning, all of our supervisors are in a meeting, someone will call you back in 1-2...

PissedConsumer1760452

...The customer service for gm finance never told me it would stop my automatic payments I had for years. They never emailed me called but their messages were like spam never saying they were gm. I had to drag my handicapped son with me to straighten it out...

Margaret P
Product or Service Quality
1.2 (153 reviews)
1.5 (97 reviews)
Reviewer's quote

the fact that I'm labeled as pissed consumer really shows the customer service here I am not very happy with Ally and their customer service is less than sub-par. This is not the most glamorous jobs, I have had one, too. Although, to be rude, place consumers on hold for 20 minutes, coming back and...

PissedConsumer1674967

...overpriced loans and unhelpful customer service. website is slow and difficult to use. garbage..

PissedConsumer1667421
Staff
1.3 (152 reviews)
1.3 (97 reviews)
Reviewer's quote

...They have a bare bones staff that doesn't come close to meeting customer needs. Most of them speak broken English and are hard to understand on the phone. Will relay this to Auto dealerships we deal with that Ally is not the company you want to deal with...

PissedConsumer1083574

...a price of 32,000 now the day i had talked with them my insurence compony and loan department heard them tell me the 10,000 price quate now there saying the staff that they trained made a mistake and they will not oner there quated price and on top of that thay say we had wrong fax number then it was our computers where getting a update p. s. avery pissed gmc lease costumer and first time gmc owner and last time compony name varney gmc bangor maine my name kevin phone number 207 431 3037 dont bye from varney...

kevin p

Ally Financial and Gm Financial Pros and Cons

Pros
  • Easy loan
  • Ease of payment during lease period
  • Doing business easy
  • Horrifying
  • Screwed up my credit profile with their system issue
  • Place is garbage
Cons
  • Customer service
  • Handeling of our account
  • Deceptive business practices
  • No empathy or willingness to work with a loyal customer
  • Customer service give different answers to same question
  • Lack of customer service

Ally Financial and Gm Financial Most Positive Reviews

Top rated reviews
5

I called ally at least 7 time today to cancel a auto paymetnt that I accidently paid twice given the advice of there...

5

I would like to paid on line

Ally Financial and Gm Financial Most Critical Reviews

Lowest rated reviews
1

Here’s my raw, unedited story. Names have been changed.

Welcome to Ally’s Live Chat. Thanks for joining us! A Customer...

1

GM Financial, previously known as Americredit, and located in Arlington, Texas; is a very corrupt and wicked company!...

Ally Financial and Gm Financial Latest Reviews

Recent published reviews
1

I paid my vehicle off on January 6th. It is now January 29th.
I can not get my title released to me.
I have made 4 phones...

Read all 380 reviews
1

I bought my buick in ohio--live in niagara falls,NY.. only financed 10K.Thats where the problem started.The slimeball...

Read all 209 reviews

Ally Financial and Gm Financial Products and Services

Most reviewed product and services
  • Ally Financial Auto Loan (81 reviews)
  • Ally Financial Loan (66 reviews)
  • Ally Financial Customer Care (48 reviews)
  • Gm Financial Auto Leasing (36 reviews)
  • Gm Financial Auto Loan (33 reviews)
  • Gm Financial Customer Care (26 reviews)