PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Chrysler Capital and Ally Financial as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Chrysler Capital
Ally Financial

Chrysler Capital and Ally Financial Overview

Total reviews
210
372
Company responses
0
0
Issues resolved
1
2

Ally Financial was first mentioned on PissedConsumer on Feb 27, 2011 and since then this brand received 372 reviews. It is 162 reviews more than Chrysler Capital received since May 29, 2012. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Ally Financial customer support team than with Chrysler Capital customer service.

Chrysler Capital and Ally Financial Consumer Ratings

Rank
304 out of 2597 in Financial Services category
110 out of 1027 in Banks category
Customer service
219 in category
102 in category
Product or Service Quality
195 in category
94 in category
Website
259 in category
107 in category

Chrysler Capital and Ally Financial Rating Details

Customer service
1.3 (101 reviews)
1.2 (169 reviews)
Reviewer's quote

...Customer Service is the worst I've ever seen for a business. I can't speak to anyone other than them..

Kathy H

...This company is falsely saying that it has great customer service. I tried numerous times to get a PERSON to call me about my account..

PissedConsumer1726701
Product or Service Quality
1.4 (89 reviews)
1.2 (148 reviews)
Reviewer's quote

Why do I have to call to get my payment sent to me

PissedConsumer1624937

I totaled by car and my insurance company has sent two requests for payoff. I had gap insurance so I requested my perfect payment record and payoff on date of accident. They tell me they can’t give me theses documents! They want to wait until they receive insurance payoff check yet they haven’t...

Rheta c
Website
1.5 (87 reviews)
1.5 (143 reviews)
Reviewer's quote

...This information only appears in the paper statement and is incongruous with the information posted on the website. When they issue their statement with the correct amount, it is already nine days past the due date. I am at my wits end with this company...

Shannon M

...On the website it said $18,000. The payment was $28,000 way more then the original price..

PissedConsumer1514402

Chrysler Capital and Ally Financial Pros and Cons

Pros
  • Need to be put of business
  • Car
  • Dealership associated with them
  • Easy loan
  • Ease of payment during lease period
  • Doing business easy
Cons
  • Repeated phone calls
  • Customer service
  • These really high interest rates and wont let me refinance
  • Customer service
  • Handeling of our account
  • Deceptive business practices

Chrysler Capital and Ally Financial Most Positive Reviews

Top rated reviews
5

I purchased new and 2 years later traded it for s newer vehicle. I recived a letter stating I had over paid on the...

5

The lease buyout at lease end was $2500 more than the residual used to calculate payments. I just discovered this item...

Chrysler Capital and Ally Financial Most Critical Reviews

Lowest rated reviews
1

I have had an issue with having very unforeseen expense and I needed one car payment deferred. They tell me that can't...

1

Here’s my raw, unedited story. Names have been changed.

Welcome to Ally’s Live Chat. Thanks for joining us! A Customer...

Chrysler Capital and Ally Financial Latest Reviews

Recent published reviews
4

Very helpful and sincere. Very good conversation help me with all my Issues. Thank you very much Michael Antonacci

Read all 210 reviews
1

I would like to get the phone number of who can investigate my loan with Ally.
This company is falsely saying that it has...

Read all 372 reviews

Chrysler Capital and Ally Financial Products and Services

Most reviewed product and services
  • Chrysler Capital Auto Loan (34 reviews)
  • Chrysler Capital Loan (30 reviews)
  • Chrysler Capital Auto Leasing (29 reviews)
  • Ally Financial Auto Loan (81 reviews)
  • Ally Financial Loan (66 reviews)
  • Ally Financial Customer Care (46 reviews)