PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ally Financial and Chrysler Capital as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ally Financial
Chrysler Capital

Ally Financial and Chrysler Capital Overview

Total reviews
424
236
Company responses
0
0
Issues resolved
2
1

Ally Financial and Chrysler Capital Consumer Ratings

Rank
335 out of 1857 in Financial Services category
340 out of 1857 in Financial Services category
Customer service
No votes
222 in category
Product or Service Quality
No votes
193 in category
Website
No votes
264 in category
Reliability
No votes
172 in category

Ally Financial and Chrysler Capital Rating Details

Customer service
No votes
1.3 (117 reviews)
Reviewer's quote

I find this "institution" frustrating as their web services are so hit and miss, customer service that cannot resolve an issue, what seems a bait and switch process that continually results in late charges, third party collection over months of continued contacts on why they cannot seem to get the...

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...This is the worst customer service for every business I have ever tried to contact..

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Product or Service Quality
No votes
1.4 (102 reviews)
Reviewer's quote

...Don't finance with them, finance fees are expensive and customer service is in the toilet. One rep proceeded to yell at me, I had to stop her because once again this is my husband account and loan he is listed on alone. I won't be yelled at for someone else poor payment history...

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...possibly a voluntarily surrender and go to a company that is empathetic and will do the footwork to ensure their loyal customers are safe with their products purchased!! I am beyond upset! I pay way to much money for a van that malfunction issues could in the long term hurt me! I was blessed by the grace of god, I was spared two accidents. It is like a game of Russian Roulette getting behind the wheel of this 2018 Chrysler Pacifica LX!! I am not a gambler, I am honest and reliable. I have in the past recommended this company, but not with service like this!!...

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Website
No votes
1.5 (98 reviews)
Reviewer's quote

TRIED to log on to Ally's website to make my payment. Using the RIGHT combination of ID and Password I am greeted with a BLANK screen. Kind of Tough to make the Payment with this result from your,so called, Bank...

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...This information only appears in the paper statement and is incongruous with the information posted on the website. When they issue their statement with the correct amount, it is already nine days past the due date. I am at my wits end with this company...

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Reliability
No votes
1.3 (86 reviews)
Reviewer's quote

I was quoted a CD rate on phone to roll over existing CD + add more money to it... I confirmed this back to Ally in writing. I called 2x they couldn't find the additional funds check, then the rate changed lower &;; they said they would not honor the original quote.....I could have gone to...

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Since, January 2020 we have placed 52 calls into the Chrysler Title Department of the leasing division. To no avail have we been able to get the bill of sale or the release of title . We have been told several times that they are processing the request but as of May 22, 2020 we still have not...

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Ally Financial and Chrysler Capital Pros and Cons

Pros
  • Website is easy to navigate
  • Easy loan
  • Ease of payment during lease period
  • Need to be put of business
  • Dealership associated with them
  • Car
Cons
  • Customer service
  • Handeling of our account
  • Deceptive business practices
  • Repeated phone calls
  • Customer service
  • There resolution department

Ally Financial and Chrysler Capital Most Positive Reviews

Top rated reviews
5

I called ally at least 7 time today to cancel a auto paymetnt that I accidently paid twice given the advice of there...

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5

I purchased new and 2 years later traded it for s newer vehicle. I recived a letter stating I had over paid on the...

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5

I called customer service to see if they can waive the $25 overdraft fees. They asked me 4 questions like what's your...

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4

Im actually just curious on something. I have made 2 years of payments on a 4 year loan. I owe less than $5,000 on the...

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Ally Financial and Chrysler Capital Most Critical Reviews

Lowest rated reviews
1

Here’s my raw, unedited story. Names have been changed.

Welcome to Ally’s Live Chat. Thanks for joining us! A Customer...

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1

I have had an issue with having very unforeseen expense and I needed one car payment deferred. They tell me that can't...

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1

I had a car loan with them I lost my job and set up payment arrangements with them well the girl that did it messed up p...

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1

Bought a car from my local dodge dealership. Financed it through chrysler capital, FLAT OUT SCREWED! Sent an extra $50...

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Ally Financial and Chrysler Capital Latest Reviews

Recent published reviews
No votes

I made two payments on May 14th & 15th. I would like one of those payments to be added to June, 2020 payment due...

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1

Since, January 2020 we have placed 52 calls into the Chrysler Title Department of the leasing division. To no avail...

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1.4

I was quoted a CD rate on phone to roll over existing CD + add more money to it... I confirmed this back to Ally in...

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3.9

I needed a extension on the loan

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Ally Financial and Chrysler Capital Products and Services

Most reviewed product and services
  • Ally Financial Auto Loan (82 reviews)
  • Ally Financial Loan (69 reviews)
  • Ally Financial Customer Care (52 reviews)
  • Chrysler Capital Auto Loan (37 reviews)
  • Chrysler Capital Loan (32 reviews)
  • Chrysler Capital Auto Leasing (30 reviews)