PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ally Financial and Chase Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ally Financial
Chase Bank

Ally Financial and Chase Bank Overview

Total reviews
425
1712
Company responses
0
0
Issues resolved
2
9

Ally Financial and Chase Bank Consumer Ratings

Rank
334 out of 1859 in Financial Services category
91 out of 710 in Banks category
Customer service
253 in category
96 in category
Product or Service Quality
244 in category
42 in category
Reliability
200 in category
63 in category
Website
253 in category
55 in category

Ally Financial and Chase Bank Rating Details

Customer service
1.2 (192 reviews)
1.2 (495 reviews)
Reviewer's quote

...30 beware they are not good customer service got people different each time this crap..

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I called the Chase customer service to inquire about cancellation. According to a Chase credit specialist, my cards were cancelled due to too many credit inquiry. In time of current pandemic, is it uncommon to shore up source of viable credits? Every company is struggling to forecast their...

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Product or Service Quality
1.2 (171 reviews)
1.6 (427 reviews)
Reviewer's quote

I find this "institution" frustrating as their web services are so hit and miss, customer service that cannot resolve an issue, what seems a bait and switch process that continually results in late charges, third party collection over months of continued contacts on why they cannot seem to get the...

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...At first it's 24 hour customer service line answered. I called 3 times and explained the situation and to please get me in touch with whoever was in charge of emergencies. I was switched to a department that was closed and got a recording and a disconnect...

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Reliability
1.3 (163 reviews)
1.3 (352 reviews)
Reviewer's quote

I was quoted a CD rate on phone to roll over existing CD + add more money to it... I confirmed this back to Ally in writing. I called 2x they couldn't find the additional funds check, then the rate changed lower &;; they said they would not honor the original quote.....I could have gone to...

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Avoid My company filed for an SBA PPP loan through Chase Bank. The firm has been a Chase customer for more than 44 years.Chase sent an email saying that the loan was approved on April 30. The funds were deposited in the company checking account on May 1.It has been 20 days since the loan funds were...

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Website
1.6 (164 reviews)
2 (387 reviews)
Reviewer's quote

TRIED to log on to Ally's website to make my payment. Using the RIGHT combination of ID and Password I am greeted with a BLANK screen. Kind of Tough to make the Payment with this result from your,so called, Bank...

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I thought I was making a purchase on a legit website when I found out it was a scam site. the site disappears with no confirming email from them. I called chase customer service...

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Ally Financial and Chase Bank Pros and Cons

Pros
  • Website is easy to navigate
  • Easy loan
  • Ease of payment during lease period
  • Convenience
  • Having atms everywhere
  • When chase cared about customers
Cons
  • Customer service
  • Handeling of our account
  • Deceptive business practices
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives

Ally Financial and Chase Bank Most Positive Reviews

Top rated reviews
5

I called ally at least 7 time today to cancel a auto paymetnt that I accidently paid twice given the advice of there...

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5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

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5

I called customer service to see if they can waive the $25 overdraft fees. They asked me 4 questions like what's your...

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5

I have worked with customer service on this issue and after hours of bouncing between different people, I am told that...

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Ally Financial and Chase Bank Most Critical Reviews

Lowest rated reviews
1

Here’s my raw, unedited story. Names have been changed.

Welcome to Ally’s Live Chat. Thanks for joining us! A Customer...

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1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

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1

I had a car loan with them I lost my job and set up payment arrangements with them well the girl that did it messed up p...

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1

Horrible customer service, on 9/9/2014 around 9:35AM Cetral Time. I I asked to speak to management and he would not let...

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Ally Financial and Chase Bank Latest Reviews

Recent published reviews
2

yes tried for months to transfer ira, got paper work done was to get 1.75% but now they tell me they cant because my...

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No votes

I had to take off work due to an illness which made me fall behind on my payments when I got back to work we started...

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No votes

I made two payments on May 14th & 15th. I would like one of those payments to be added to June, 2020 payment due...

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1

Avoid My company filed for an SBA PPP loan through Chase Bank. The firm has been a Chase customer for more than 44 years...

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Ally Financial and Chase Bank Products and Services

Most reviewed product and services
  • Ally Financial Auto Loan (82 reviews)
  • Ally Financial Loan (69 reviews)
  • Ally Financial Customer Care (52 reviews)
  • Chase Bank Account (230 reviews)
  • Chase Bank Credit Card (198 reviews)
  • Chase Bank Mortgage (167 reviews)