PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Chase Auto Group and Ally Financial as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Chase Auto Group
Ally Financial

Chase Auto Group and Ally Financial Overview

Total reviews 12 454
Company responses 0 0
Issues resolved 0 3

Chase Auto Group and Ally Financial Consumer Ratings

Rank
626 out of 4509 in Dealers category
351 out of 1896 in Financial Services category
Website
688 in category
250 in category
Customer service
251 in category
236 in category
Product or Service Quality
296 in category
228 in category
Discounts and Special Offers
149 in category
154 in category

Chase Auto Group and Ally Financial Rating Details

Website
2 (4 reviews)
1.6 (172 reviews)
Reviewer's quote

...Even their website is shut down now. If anyone has a similar problem , Ive spoken to an attorney. Let me know how you got your title or money back..

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TRIED to log on to Ally's website to make my payment. Using the RIGHT combination of ID and Password I am greeted with a BLANK screen. Kind of Tough to make the Payment with this result from your,so called, Bank...

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Customer service
2.3 (3 reviews)
1.3 (207 reviews)
Reviewer's quote

...Great service. Really good service. I am impressed..

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...Ive been doing customer service all my life and I can see from these reviews that Ally doesnt care about making improvements. So frustrated..

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Product or Service Quality
2.3 (3 reviews)
1.2 (181 reviews)
Reviewer's quote

Horrible experience. . You may go at your own risk !!! Just test drive before you buy and make sure u go with a professional mechanic.. I bought a car and its been repair after repair. I call them and they put me on hold and the call drops. The owner is nice but the staff is too rude to deal...

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...We now have to pay by Western Union every month, and pay and extra $4/mo for service charges, since they will not allow us to pay thru the app. Nothing like trying to scam their customers into paying more for their vehicles!..

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Discounts and Special Offers
3 (2 reviews)
1.3 (151 reviews)
Reviewer's quote

No items

...Shocker! If someone offers Ally seriously decline the offer and go somewhere else. WORST experience of my life! I am finally trading my car in and will be free of the ***..

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Chase Auto Group and Ally Financial Pros and Cons

Pros
No votes
  • Easy loan
  • Website is easy to navigate
  • Ease of payment during lease period
Cons
No votes
  • Customer service
  • Handeling of our account
  • Deceptive business practices

Chase Auto Group and Ally Financial Most Positive Reviews

Top rated reviews
4.8

I like a lot. Great service. Really good service. I am impressed

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5

I called ally at least 7 time today to cancel a auto paymetnt that I accidently paid twice given the advice of there...

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No votes
5

I called customer service to see if they can waive the $25 overdraft fees. They asked me 4 questions like what's your...

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Chase Auto Group and Ally Financial Most Critical Reviews

Lowest rated reviews
1

Horrible experience. . You may go at your own risk !!!

Just test drive before you buy and make sure u go with a profes...

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1

Here’s my raw, unedited story. Names have been changed.

Welcome to Ally’s Live Chat. Thanks for joining us! A Customer Ca...

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1

I bought a car from Chase and my experience has been the worst car buying experience ever! Patrick and Katrina are the...

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1

I had a car loan with them I lost my job and set up payment arrangements with them well the girl that did it messed up p...

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Chase Auto Group and Ally Financial Latest Reviews

Recent published reviews
1

I bought a car from them 2 months ago, and still havnt got a title and cant drive the car anymore after the temporary...

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3

I paid my acct on 8 Oct and it was returned due to the spelling of my first name. I've spoken to 6 different people...

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No votes

I bought a car from these guys last week and love my ride, it had a few minor issues but those were fixed when pointed...

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No votes

i was injured at work and have been off since 8-20-2020. Was checking to see if there was that could help me out during...

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Chase Auto Group and Ally Financial Products and Services

Most reviewed product and services
No votes
  • Ally Financial Auto Loan (83 reviews)
  • Ally Financial Loan (71 reviews)
  • Ally Financial Auto Leasing (18 reviews)