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Ally Bank

Banks
  • 1 ISSUES RESOLVED
  • 163 TOTAL REVIEWS
  • $450K CLAIMED LOSSES
  • $11.2K AVERAGE LOSS
1.3
Customer service
Website
Diversity of Products or Services
Staff
Reliability
  • Doing business easy 1
  • Not much 1

Customers don't like

  • Deceptive business practices4
  • False information3
  • Handeling of our account3
  • Customer service2
  • Over-seas call centers2
Delete
  • 2 ISSUES RESOLVED
  • 60 TOTAL REVIEWS
  • $110K CLAIMED LOSSES
  • $6.2K AVERAGE LOSS
1.6
Customer service
Website
Diversity of Products or Services
Staff
Reliability
  • Payment plan 2
  • No interest payment plan 2
  • Noihing 2
  • Card widely accepted by providers 1
  • Give my 6mths to pay bills 1

Customers don't like

  • Customer service was not helpful2
  • No notification - hidden on 2nd page of invoice2
  • People or the fraud2
  • Unethical2
  • Untruthful2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Barbara David
#1312408

Ally's rates are lower than synchrony on their 1 yr and 2 yr c/d's.Synchrony has an actual bank in NJ at an address.

I just started using Synchrony for a c/d so I don't know if they give out loyal percentages for renewing a c/d. However Ally has you lose the loyal percentage on a renewal c/d if you put your money into a raise your rate c/d and the rate goes up. When I raised my rate at Ally on the 2 yr c/d I spoke to someone in customer service. He told me that I would not lose the loyalty percentage.

The Ally bank manager claimed that I was not told that when she listened to the recording. My 2 yr c/d is going to mature on May 1, 2017. The .05 percentage for a renewal of the c/d would amount to less than 25 cents but they refused to give it to me. It was not the money but the principle I was looking at.

Nowhere was it written on their website that you would lose the loyalty percentage once you raised your rate.Let the banking customer be aware when they open a c/d.