PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about State Farm Insurance and Allstate as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Allstate

Allstate

Has verified representatives
1.4
State Farm Insurance
Allstate

State Farm Insurance and Allstate Overview

Total reviews
1119
707
Company responses
0
1
Issues resolved
8
2

State Farm Insurance was first mentioned on PissedConsumer on Apr 24, 2008 and since then this brand received 1119 reviews. It is 412 reviews more than Allstate received since Mar 19, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with State Farm Insurance customer support team than with Allstate customer service.

State Farm Insurance and Allstate Consumer Ratings

Rank
150 out of 1481 in Insurance category
197 out of 1481 in Insurance category
Customer service
155 in category
134 in category
Product or Service Quality
118 in category
128 in category
Staff
135 in category
150 in category

According to consumer ratings and reviews, State Farm Insurance ranks 47 points higher in the Insurance category than Allstate. People gave State Farm Insurance 1.2 stars for Customer service criterion in Insurance category and it is 296 points higher than the worst rated brand in this category. At the same time, Allstate was rated 1.3 stars for Customer service criterion in this category and it is 317 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Allstate has a higher rating than Allstate. Regarding Staff criterion, consumers gave State Farm Insurance 1.4 stars and it is 70% greater than other in category. Allstate however was rated 1.3 stars and it is 67% greater than other in category.

State Farm Insurance and Allstate Rating Details

Customer service
1.2 (346 reviews)
1.3 (274 reviews)
Reviewer's quote

...They have the worst customer service I have ever experienced with any company I have dealt with and they flat out lie..

DONNA M

customer service person very, very rude and then cut me off when I was still talking. Switching to another insurance company asap..

PissedConsumer1743165
Product or Service Quality
1.4 (321 reviews)
1.4 (227 reviews)
Reviewer's quote

Company doesnt have a designated customer service team to assist customer beyond escalation..

Veronica M

...Or its says the service is unavailable! I HATE THIS APP!!..

Brand
Staff
1.4 (290 reviews)
1.3 (232 reviews)
Reviewer's quote

Lynn Bullard and his staff have no integrity & credibility. I filed 2 claims and when I spoke to Bullard's staff they stated they had nothing to with my claims, they just washed their hands & passed on the buck. My vehicle got flooded, water in engine, transmission, axles, break system, water...

Jose B

My local agents/owners give the appearance of being competent, friendly and willing to help clients; their staff not so much. They are all constrained of course in everything they do by the customer-unfriendly policies of Allstate. I was lured by Allstate's (deliberately I think) confusing and...

CHARLES W

State Farm Insurance and Allstate Pros and Cons

Pros
  • Pleasant local agent
  • Agent
  • Local agent is great
  • When i cancelled my auto insurance with them
  • Absolutely feel violated and sick to my stomach
  • 1st 40 years with them
Cons
  • Customer service
  • Inability to resolve claim
  • Really bad service
  • Customer service
  • Customer treatment
  • Acting in bad faith

State Farm Insurance and Allstate Most Positive Reviews

Top rated reviews
5

Kathryn Willis Collins bait and switched me on my insurance prices and all she could talk about when I was getting signe...

5

it's been a over year I was accident someone hit me from behind at red light . Call police got our information see if...

State Farm Insurance and Allstate Most Critical Reviews

Lowest rated reviews
1

State Farm just want your money. I had hail and wind damage to my roof and State Farm told me who to call and the guy...

1

I got hit when making a left hand turn by someone attempting to pass me on the left side. This same person was actually...

State Farm Insurance and Allstate Latest Reviews

Recent published reviews
1

Company doesnt have a designated customer service team to assist customer beyond escalation

Read all 1119 reviews

Allstate adjuster has never been out. First inspector Allstate sent out said I had extensive damage. I have the...

Read all 707 reviews

State Farm Insurance and Allstate Products and Services

Most reviewed product and services
  • State Farm Insurance Auto Insurance (229 reviews)
  • State Farm Insurance Claim (208 reviews)
  • State Farm Insurance Homeowners Insurance (101 reviews)
  • Allstate Auto Insurance (138 reviews)
  • Allstate Claim (111 reviews)
  • Allstate Auto Claim (68 reviews)