PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Allstate and State Farm Insurance as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Allstate

Allstate

Has verified representatives
Not enough votes
Allstate
State Farm Insurance

Allstate and State Farm Insurance Overview

Total reviews
699
1110
Company responses
0
0
Issues resolved
2
8

State Farm Insurance was first mentioned on PissedConsumer on Apr 24, 2008 and since then this brand received 1110 reviews. It is 411 reviews more than Allstate received since Mar 19, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with State Farm Insurance customer support team than with Allstate customer service.

Allstate and State Farm Insurance Consumer Ratings

Rank
194 out of 1880 in Insurance category
146 out of 1880 in Insurance category
Customer service
135 in category
154 in category
Staff
152 in category
137 in category
Product or Service Quality
127 in category
117 in category

According to consumer ratings and reviews, State Farm Insurance ranks 48 points higher in the Insurance category than Allstate. People gave Allstate 1.3 stars for Customer service criterion in Insurance category and it is 314 points higher than the worst rated brand in this category. At the same time, State Farm Insurance was rated 1.2 stars for Customer service criterion in this category and it is 295 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that State Farm Insurance has a higher rating than Allstate. Regarding Product or Service Quality criterion, consumers gave Allstate 1.4 stars and it is 72% greater than other in category. State Farm Insurance however was rated 1.4 stars and it is 74% greater than other in category.

Allstate and State Farm Insurance Rating Details

Customer service
1.3 (271 reviews)
1.2 (342 reviews)
Reviewer's quote

Was involved in a rear end collision with one of their clients. Because of handicap, I drive a pickup which allows me to get in and out without a high risk of falling. Allstate wouldn't pay for a full size truck (like I drive) and only wanted to ay for a "small truck". Full size truck was approved...

Kinzleigh

...They have the worst customer service I have ever experienced with any company I have dealt with and they flat out lie..

DONNA M
Staff
1.3 (228 reviews)
1.4 (285 reviews)
Reviewer's quote

My local agents/owners give the appearance of being competent, friendly and willing to help clients; their staff not so much. They are all constrained of course in everything they do by the customer-unfriendly policies of Allstate. I was lured by Allstate's (deliberately I think) confusing and...

CHARLES W

Lynn Bullard and his staff have no integrity & credibility. I filed 2 claims and when I spoke to Bullard's staff they stated they had nothing to with my claims, they just washed their hands & passed on the buck. My vehicle got flooded, water in engine, transmission, axles, break system, water...

Jose B
Product or Service Quality
1.4 (222 reviews)
1.4 (314 reviews)
Reviewer's quote

Well people that is just it Allstate understand that anyone who lives with you or share address with you, is suppose to be in your policy even if is no you who added because they take the time to add the person without your consent, so as right now I am war with This *** company because they have...

PissedConsumer1577834

I bought my son a car and added it to my policy. I had a previous accident two years ago and my policy was not effected. The accident was my fault because of a rear end collision. Still my premium did not change. When I added the vehicle I was quoted $280 a month for my son car. Approximately a...

Jeryl

Allstate and State Farm Insurance Pros and Cons

Pros
  • When i cancelled my auto insurance with them
  • Absolutely feel violated and sick to my stomach
  • 1st 40 years with them
  • Pleasant local agent
  • Agent
  • Local agent is great
Cons
  • Customer service
  • Customer treatment
  • Acting in bad faith
  • Customer service
  • Inability to resolve claim
  • Really bad service

Allstate and State Farm Insurance Most Positive Reviews

Top rated reviews
5

it's been a over year I was accident someone hit me from behind at red light . Call police got our information see if...

5

Kathryn Willis Collins bait and switched me on my insurance prices and all she could talk about when I was getting signe...

Allstate and State Farm Insurance Most Critical Reviews

Lowest rated reviews
No votes
1

State Farm just want your money. I had hail and wind damage to my roof and State Farm told me who to call and the guy...

Allstate and State Farm Insurance Latest Reviews

Recent published reviews
1

Was involved in a rear end collision with one of their clients. Because of handicap, I drive a pickup which allows me...

Read all 699 reviews
1

This company does not honor it's policy. I have home roof damage and inside damage. I reported in Oct. 2019. No check fo...

Read all 1110 reviews

Allstate and State Farm Insurance Products and Services

Most reviewed product and services
  • Allstate Auto Insurance (137 reviews)
  • Allstate Claim (109 reviews)
  • Allstate Auto Claim (68 reviews)
  • State Farm Insurance Auto Insurance (229 reviews)
  • State Farm Insurance Claim (205 reviews)
  • State Farm Insurance Homeowners Insurance (101 reviews)