PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Allstate and State Farm Insurance as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Allstate

Allstate

Has Verified Representatives
1.4
Allstate
State Farm Insurance

Allstate and State Farm Insurance Overview

Total reviews 740 1157
Company responses 12 0
Issues resolved 2 8

Allstate and State Farm Insurance Consumer Ratings

Rank
210 out of 1077 in Insurance category
155 out of 1077 in Insurance category
Customer service
141 in category
169 in category
Product or Service Quality
132 in category
121 in category
Billing Practices
134 in category
111 in category
Reliability
96 in category
132 in category

Allstate and State Farm Insurance Rating Details

Customer service
1.3 (290 reviews)
1.2 (370 reviews)
Reviewer's quote

Bad customer service no one ever picked up it just rang..

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Great customer service and got me a great Rate!!..

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Product or Service Quality
1.4 (243 reviews)
1.4 (336 reviews)
Reviewer's quote

As noted above there is no customer service. Allstate seems to be using Covid as an excuse to not staff. There are few jobs that are as well suited as insurance to socially distance in your pajamas at home!! The excuse that there may be longer wait times due to socially distancing is bogus...

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Local agent's office and every person working there was great and their service was was terrific. When it came time to pay me for the installation portion they refused even though I submitted a written estimate (just like I was asked to do). First agent (not local people) said to submit the...

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Billing Practices
1.5 (224 reviews)
1.6 (285 reviews)
Reviewer's quote

Requested Outcome The case be reviewed following Allstates internal best practices. The employee be made complete by Allstate doing the right thing and adhering to their mission statement and values. Customer’s current policies with Allstate: (1)Policy Number (Rental Property Number 1) 836465305 -...

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...00 from Kyle Rorke agency for ?????? STOP BILLING ME FOR SOMETHING I DO NOT HAVE!..

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Reliability
1.4 (219 reviews)
1.2 (271 reviews)
Reviewer's quote

This communication is re: correspondence I received via the US mail regarding the above control number in relations to a Notice of Use of Credit Information Disclosure. I have not been in contact with Allstate until today, so I'm confused as to why I would be receiving this correspondence addressed...

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A State Farm insured back into me in a parking lot. The lot was very narrow and she was backing out of a handicapped spot. Once I saw her, I stopped my car and honked my horn. She kept on coming and hit my car. She stated she didn't see or hear me. I spoke to the State Farm adjuster and was...

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Allstate and State Farm Insurance Pros and Cons

Pros
  • When i cancelled my auto insurance with them
  • Absolutely feel violated and sick to my stomach
  • 1st 40 years with them
  • Pleasant local agent
  • Agent
  • Local agent is great
Cons
  • Customer service
  • Customer treatment
  • Acting in bad faith
  • Customer service
  • Inability to resolve claim
  • Really bad service

Allstate and State Farm Insurance Most Positive Reviews

Top rated reviews
5

it's been a over year I was accident someone hit me from behind at red light . Call police got our information see if...

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5

Kathryn Willis Collins bait and switched me on my insurance prices and all she could talk about when I was getting signe...

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5

The worst automotive insurance company on the planet! If Allstate is not your company then you better get ready for a s...

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5

My son was REAR ENDED at a yield, the other driver hit him hard enough to shatter the back window causing almost 7K in...

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Allstate and State Farm Insurance Most Critical Reviews

Lowest rated reviews
1

I got hit when making a left hand turn by someone attempting to pass me on the left side. This same person was actually...

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1

State Farm just want your money. I had hail and wind damage to my roof and State Farm told me who to call and the guy...

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1

In July, 2014 while on a business trip I received a call from my tenant asking me to return ASAP. A pipe in his apartmen...

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1

State Farm is the slimiest insurance company I have dealt with. One of their insured hit me and state farm failed to ide...

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Allstate and State Farm Insurance Latest Reviews

Recent published reviews
No votes

Hi. I called on the 15the of August to try and get a card for some information medicare/medicade needed for my plan. I c...

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1

A State Farm insured back into me in a parking lot. The lot was very narrow and she was backing out of a handicapped...

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No votes

I cancelled ... did not renew my policy I then got invoice saying it would be cancelled for non payment and I would be...

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No votes

I was a State Farm customer with both auto and homeowners policy for about 25 years. Never had a claim on our homeowners...

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Allstate and State Farm Insurance Products and Services

Most reviewed product and services
  • Allstate Auto Insurance (143 reviews)
  • Allstate Claim (113 reviews)
  • Allstate Auto Claim (70 reviews)
  • State Farm Insurance Auto Insurance (233 reviews)
  • State Farm Insurance Claim (214 reviews)
  • State Farm Insurance Homeowners Insurance (102 reviews)