PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Allstate and Progressive Insurance as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Allstate

Allstate

Has Verified Representatives
1.4
Allstate
Progressive Insurance

Allstate and Progressive Insurance Overview

Total reviews 741 1005
Company responses 12 1
Issues resolved 2 3

Allstate and Progressive Insurance Consumer Ratings

Rank
211 out of 1079 in Insurance category
154 out of 1079 in Insurance category
Customer service
141 in category
124 in category
Product or Service Quality
131 in category
125 in category
Billing Practices
134 in category
138 in category
Reliability
95 in category
92 in category

Allstate and Progressive Insurance Rating Details

Customer service
1.3 (290 reviews)
1.4 (410 reviews)
Reviewer's quote

Bad customer service no one ever picked up it just rang..

Read full review

...Spoke with customer service and they were rude and argumentative, not willing to help at all. Maybe they should think about putting more money into customer service than into their advertising budget..

Read full review
Product or Service Quality
1.4 (243 reviews)
1.4 (372 reviews)
Reviewer's quote

As noted above there is no customer service. Allstate seems to be using Covid as an excuse to not staff. There are few jobs that are as well suited as insurance to socially distance in your pajamas at home!! The excuse that there may be longer wait times due to socially distancing is bogus...

Read full review

I told him I was happy to send him the write up from the dealership even though I was there when the service advisor from the dealership spoke to him about the SAME information. He said if he knew what was wrong with it then he could speak with his supervisor and review the claim again. I sent over...

Read full review
Billing Practices
1.5 (224 reviews)
1.4 (347 reviews)
Reviewer's quote

Requested Outcome The case be reviewed following Allstates internal best practices. The employee be made complete by Allstate doing the right thing and adhering to their mission statement and values. Customer’s current policies with Allstate: (1)Policy Number (Rental Property Number 1) 836465305 -...

Read full review

I paid the poiicy in full for 6 months that progressives billing required 2 days after the policy is paid in full they wanted an additional 54. 00 dollars because of an address change that they already had in previous records via previous corresponding e-mails dated 3/2020 and prior to said date,...

Read full review
Reliability
1.4 (219 reviews)
1.4 (351 reviews)
Reviewer's quote

This communication is re: correspondence I received via the US mail regarding the above control number in relations to a Notice of Use of Credit Information Disclosure. I have not been in contact with Allstate until today, so I'm confused as to why I would be receiving this correspondence addressed...

Read full review

Progressive Insurance added my daughter, who by the way is away on college 11 out of the 12 months of the year, under my insurance as a driver, without my consent and raised my premiums by more than double then I had to send a form to exclude her (even though I didn't include her) and my rates when...

Read full review

Allstate and Progressive Insurance Pros and Cons

Pros
  • When i cancelled my auto insurance with them
  • Absolutely feel violated and sick to my stomach
  • 1st 40 years with them
  • To angry to answer this
  • Simple to join
  • Very dissatisfied
Cons
  • Customer service
  • Customer treatment
  • Acting in bad faith
  • Customer service
  • Bad service
  • Unwilling to compromise and blamed me

Allstate and Progressive Insurance Most Positive Reviews

Top rated reviews
5

it's been a over year I was accident someone hit me from behind at red light . Call police got our information see if...

Read full review
5

Had to come to NY from Florida because my mother was on her death dead and because I was here from Florida I recited a...

Read full review
5

The worst automotive insurance company on the planet! If Allstate is not your company then you better get ready for a s...

Read full review
5

This is one of the worst insurance companies to put your trust in. Everything is good while they take your money every...

Read full review

Allstate and Progressive Insurance Most Critical Reviews

Lowest rated reviews
1

I got hit when making a left hand turn by someone attempting to pass me on the left side. This same person was actually...

Read full review
1

If I could could not give a star, I would. I have to agree with all the complaints on here regarding Progressive...

Read full review
1

In July, 2014 while on a business trip I received a call from my tenant asking me to return ASAP. A pipe in his apartmen...

Read full review
1

I have allstate motorcycle , in ten my coverage will be over so i called to progressive , I asked same coverage as my a...

Read full review

Allstate and Progressive Insurance Latest Reviews

Recent published reviews
No votes

desposit money into there account to finished up this Eli Reeves 614337-9285.please called attorney 614-330-5001 ok...

Read full review
1

Progressive Insurance added my daughter, who by the way is away on college 11 out of the 12 months of the year, under...

Read full review
No votes

Hi. I called on the 15the of August to try and get a card for some information medicare/medicade needed for my plan. I c...

Read full review
No votes

I really hate those "becoming our parents" ads. What would make any person want to get a service or goods based upon...

Read full review

Allstate and Progressive Insurance Products and Services

Most reviewed product and services
  • Allstate Auto Insurance (143 reviews)
  • Allstate Claim (113 reviews)
  • Allstate Auto Claim (70 reviews)
  • Progressive Insurance Auto Insurance (224 reviews)
  • Progressive Insurance Commercial (160 reviews)
  • Progressive Insurance Auto Claim (142 reviews)