PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Allstate and National General Insurance as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Allstate

Allstate

Has Verified Representatives
1.4
Allstate
National General Insurance

Allstate and National General Insurance Overview

Total reviews 747 72
Company responses 12 0
Issues resolved 2 0

Allstate and National General Insurance Consumer Ratings

Rank
214 out of 1084 in Insurance category
275 out of 1084 in Insurance category
Customer service
121 in category
185 in category
Product or Service Quality
111 in category
139 in category
Reliability
77 in category
120 in category
Website
116 in category
122 in category

Allstate and National General Insurance Rating Details

Customer service
1.3 (294 reviews)
1.1 (42 reviews)
Reviewer's quote

Bad customer service no one ever picked up it just rang..

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an overall customer service is very lacking...

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Product or Service Quality
1.4 (245 reviews)
1.3 (40 reviews)
Reviewer's quote

As noted above there is no customer service. Allstate seems to be using Covid as an excuse to not staff. There are few jobs that are as well suited as insurance to socially distance in your pajamas at home!! The excuse that there may be longer wait times due to socially distancing is bogus...

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...Their customer service imposes additional, undue stress on people who are already stressed out because of an accident. They want to record your responses to questions about the accident (don't let them because they are completely untrustworthy)..

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Reliability
1.4 (223 reviews)
1.2 (38 reviews)
Reviewer's quote

I have been with allstate more than two years, I made a decision to switch insurances because I believed their saying "you are in good hands" but I came to a conclusion that you are not in good hands with this company.I have four claims that are closed but 3 have never been touched or finished due...

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After a visit to the emergency room, National General has used every sleazy trick to avoid paying any part of the bill. After stalling for more than a month, they then asked for a release to pull prior medical records saying they wanted to make sure it was not a preexisting condition. The reason...

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Website
1.8 (213 reviews)
1.8 (34 reviews)
Reviewer's quote

After three weeks of them not returning phone calls or answering messages through their claim website they finally sent the adjuster back out to review and the estimate went up by $2700. They then notified me that they were only covering 90% of the claim because I didn't take evasive action even...

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We called and filed a claim the day after our RV had some water damage due to a faulty water heater. It took several weeks for someone to return our call, and over a month for someone to come out and look at it. The person who came out just took pictures and was not an adjuster. An adjuster never...

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Allstate and National General Insurance Pros and Cons

Pros
  • When i cancelled my auto insurance with them
  • Absolutely feel violated and sick to my stomach
  • 1st 40 years with them
  • There are no pros
  • If you want to be lied to
  • Great at convincing the customer to buy insurance
Cons
  • Customer service
  • Customer treatment
  • Acting in bad faith
  • Bad customer service claims department
  • Bad track record of helping their clients with claims
  • Bad customer relations

Allstate and National General Insurance Most Positive Reviews

Top rated reviews
5

it's been a over year I was accident someone hit me from behind at red light . Call police got our information see if...

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5

I’ve worked in the insurance business for 5 years now and I worked for big companies yet none of them compare to the...

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5

The worst automotive insurance company on the planet! If Allstate is not your company then you better get ready for a s...

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3.4

Rude claims adjusters at this Insurance company

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Allstate and National General Insurance Most Critical Reviews

Lowest rated reviews
1

I got hit when making a left hand turn by someone attempting to pass me on the left side. This same person was actually...

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1

The insurance was about to expire. They never sent me a renewal letter. I called them to say I went with another...

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1

In July, 2014 while on a business trip I received a call from my tenant asking me to return ASAP. A pipe in his apartmen...

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1

I added a vehicle to my policy and asked my agent to let me know before putting on full coverage how much it would be a...

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Allstate and National General Insurance Latest Reviews

Recent published reviews
1

I have been with allstate more than two years, I made a decision to switch insurances because I believed their saying...

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1

had to hire a attorney to get NGI insurance company to pay liability damage for property damage. company very...

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No votes

I cannot see my trips on my app or computer. So how can I manage my trips and see how I am doing if I cant manage it. I...

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1

After a visit to the emergency room, National General has used every sleazy trick to avoid paying any part of the bill....

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Allstate and National General Insurance Products and Services

Most reviewed product and services
  • Allstate Auto Insurance (143 reviews)
  • Allstate Claim (113 reviews)
  • Allstate Auto Claim (70 reviews)
  • National General Insurance Auto Claim (16 reviews)
  • National General Insurance Auto Insurance (9 reviews)
  • National General Insurance Claim (8 reviews)