PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Allstate and Liberty Mutual Insurance as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Allstate

Allstate

Has Verified Representatives
1.4
Allstate
Liberty Mutual Insurance

Allstate and Liberty Mutual Insurance Overview

Total reviews 747 435
Company responses 12 0
Issues resolved 2 1

Allstate and Liberty Mutual Insurance Consumer Ratings

Rank
214 out of 1084 in Insurance category
198 out of 1084 in Insurance category
Customer service
121 in category
152 in category
Product or Service Quality
111 in category
121 in category
Billing Practices
113 in category
111 in category
Reliability
77 in category
99 in category

Allstate and Liberty Mutual Insurance Rating Details

Customer service
1.3 (294 reviews)
1.2 (164 reviews)
Reviewer's quote

Bad customer service no one ever picked up it just rang..

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...WE HAVE NO LIBERTY MAKE CORRUPTED INSURANCE COMPANIES ACCOUNTABLE FOR THEIR CRIMES AGAINST CONSUMERS AND THAN I WOULD CALL AND CUSTOMER SERVICE JOIMED IN ACTING GHETTO AND BEING UNPROFESSIONAL. WOW THEY GET NO MORE MONEY FROM ME BE GONE..

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Product or Service Quality
1.4 (245 reviews)
1.3 (133 reviews)
Reviewer's quote

As noted above there is no customer service. Allstate seems to be using Covid as an excuse to not staff. There are few jobs that are as well suited as insurance to socially distance in your pajamas at home!! The excuse that there may be longer wait times due to socially distancing is bogus...

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...What am I missing ??? Incidentally, as I started to click "proceed" I noticed, and checked, " I have read and agree to the pissed consumer terms of service" so that I can proceed. The link to Terms of Service is not clickable, by the way. i..

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Billing Practices
1.5 (226 reviews)
1.5 (123 reviews)
Reviewer's quote

Requested Outcome The case be reviewed following Allstates internal best practices. The employee be made complete by Allstate doing the right thing and adhering to their mission statement and values. Customer’s current policies with Allstate: (1)Policy Number (Rental Property Number 1) 83646**** -...

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...I called and canceled the policy and they kept billing me for two months. A Greedy Corporate company, they sent me to collections for two months of that policy. What a bunch of Horse$h!t..

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Reliability
1.4 (223 reviews)
1.3 (133 reviews)
Reviewer's quote

I have been with allstate more than two years, I made a decision to switch insurances because I believed their saying "you are in good hands" but I came to a conclusion that you are not in good hands with this company.I have four claims that are closed but 3 have never been touched or finished due...

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Representative was un sympathetic. We were not at fault. We were rear ended. The lady who did it was honest and nice she even said what distracted her. Thankful nobody was hurt. What did get hurt was no vehicle for 2 weeks. Having a rental for a week. Not knowing when the check will be received in...

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Allstate and Liberty Mutual Insurance Pros and Cons

Pros
  • When i cancelled my auto insurance with them
  • Absolutely feel violated and sick to my stomach
  • 1st 40 years with them
  • That there are other alternatives to liberty mutual insurance
  • Last rep i talked to
  • Liberty mutual insurance agents
Cons
  • Customer service
  • Customer treatment
  • Acting in bad faith
  • Customer service
  • Deceptive practices
  • You screwed me

Allstate and Liberty Mutual Insurance Most Positive Reviews

Top rated reviews
5

it's been a over year I was accident someone hit me from behind at red light . Call police got our information see if...

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5

Ive had Liberty Mutual Insurance now for 2 years. While at first I found a mistake the agent made in my husbands driver...

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5

The worst automotive insurance company on the planet! If Allstate is not your company then you better get ready for a s...

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5

I was trying to add my current credit card for possible auto pay for my Liberty Mutual accounts. The site requested...

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Allstate and Liberty Mutual Insurance Most Critical Reviews

Lowest rated reviews
1

I got hit when making a left hand turn by someone attempting to pass me on the left side. This same person was actually...

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1

I had LM for over a decade & then they sent me a "free" roadside assistance card. As it tuns out I bought a new car...

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1

In July, 2014 while on a business trip I received a call from my tenant asking me to return ASAP. A pipe in his apartmen...

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1

Liberty mutual is a terrible company. They discriminate against employees and people applying to work there. It's almost...

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Allstate and Liberty Mutual Insurance Latest Reviews

Recent published reviews
1

I have been with allstate more than two years, I made a decision to switch insurances because I believed their saying...

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1

Representative was un sympathetic. We were not at fault. We were rear ended. The lady who did it was honest and nice...

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No votes

I cannot see my trips on my app or computer. So how can I manage my trips and see how I am doing if I cant manage it. I...

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2.6

Im disappointed with the results of the settlement you arrived at. The car was in excellent shape w very low miles.

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Allstate and Liberty Mutual Insurance Products and Services

Most reviewed product and services
  • Allstate Auto Insurance (143 reviews)
  • Allstate Claim (113 reviews)
  • Allstate Auto Claim (70 reviews)
  • Liberty Mutual Insurance Claim (78 reviews)
  • Liberty Mutual Insurance Auto Insurance (74 reviews)
  • Liberty Mutual Insurance Auto Claim (46 reviews)