PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Allstate and Liberty Mutual Insurance as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Allstate

Allstate

Has Verified Representatives
1.4
Allstate
Liberty Mutual Insurance

Allstate and Liberty Mutual Insurance Overview

Total reviews
733
425
Company responses
9
0
Issues resolved
2
0

Allstate and Liberty Mutual Insurance Consumer Ratings

Rank
210 out of 1068 in Insurance category
195 out of 1068 in Insurance category
Customer service
134 in category
173 in category
Product or Service Quality
130 in category
155 in category
Billing Practices
130 in category
139 in category
Reliability
92 in category
127 in category

Allstate and Liberty Mutual Insurance Rating Details

Customer service
1.3 (288 reviews)
1.2 (158 reviews)
Reviewer's quote

customer service person very, very rude and then cut me off when I was still talking. Switching to another insurance company asap..

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...WE HAVE NO LIBERTY MAKE CORRUPTED INSURANCE COMPANIES ACCOUNTABLE FOR THEIR CRIMES AGAINST CONSUMERS AND THAN I WOULD CALL AND CUSTOMER SERVICE JOIMED IN ACTING GHETTO AND BEING UNPROFESSIONAL. WOW THEY GET NO MORE MONEY FROM ME BE GONE..

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Product or Service Quality
1.4 (241 reviews)
1.3 (128 reviews)
Reviewer's quote

As noted above there is no customer service. Allstate seems to be using Covid as an excuse to not staff. There are few jobs that are as well suited as insurance to socially distance in your pajamas at home!! The excuse that there may be longer wait times due to socially distancing is bogus...

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...What am I missing ??? Incidentally, as I started to click "proceed" I noticed, and checked, " I have read and agree to the pissed consumer terms of service" so that I can proceed. The link to Terms of Service is not clickable, by the way. i..

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Billing Practices
1.5 (223 reviews)
1.4 (117 reviews)
Reviewer's quote

Requested Outcome The case be reviewed following Allstates internal best practices. The employee be made complete by Allstate doing the right thing and adhering to their mission statement and values. Customer’s current policies with Allstate: (1)Policy Number (Rental Property Number 1) 836465305 -...

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...I called and canceled the policy and they kept billing me for two months. A Greedy Corporate company, they sent me to collections for two months of that policy. What a bunch of Horse$h!t..

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Reliability
1.4 (217 reviews)
1.2 (124 reviews)
Reviewer's quote

Insured my Father's house with Allstate after he passed; told them it needed work and just came out of probate. I was going to replace the siding and paint the house and put new shingles on. Within three weeks of insuring the house they canceled on me. Their reasoning... the house needs painting...

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I got a quote from liberty for 40 a month. Then it raised when I paid. I specifically asked if this was final price.They assured me it was. So I paid 605 for 6 months coverage. I received an email immediately telling me it was a 605 dollar down payment on 1375 dollar policy. So I called and told...

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Allstate and Liberty Mutual Insurance Pros and Cons

Pros
  • When i cancelled my auto insurance with them
  • Absolutely feel violated and sick to my stomach
  • 1st 40 years with them
  • That there are other alternatives to liberty mutual insurance
  • Last rep i talked to
  • Liberty mutual insurance agents
Cons
  • Customer service
  • Acting in bad faith
  • Unfair claim practices
  • Customer service
  • Deceptive practices
  • You screwed me

Allstate and Liberty Mutual Insurance Most Positive Reviews

Top rated reviews
5

it's been a over year I was accident someone hit me from behind at red light . Call police got our information see if...

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5

Ive had Liberty Mutual Insurance now for 2 years. While at first I found a mistake the agent made in my husbands driver...

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5

The worst automotive insurance company on the planet! If Allstate is not your company then you better get ready for a s...

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5

I was trying to add my current credit card for possible auto pay for my Liberty Mutual accounts. The site requested...

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Allstate and Liberty Mutual Insurance Most Critical Reviews

Lowest rated reviews
1

I got hit when making a left hand turn by someone attempting to pass me on the left side. This same person was actually...

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1

I had LM for over a decade & then they sent me a "free" roadside assistance card. As it tuns out I bought a new car...

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1

In July, 2014 while on a business trip I received a call from my tenant asking me to return ASAP. A pipe in his apartmen...

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1

Liberty mutual is a terrible company. They discriminate against employees and people applying to work there. It's almost...

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Allstate and Liberty Mutual Insurance Latest Reviews

Recent published reviews
1

Insured my Father's house with Allstate after he passed; told them it needed work and just came out of probate. I was...

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2.5

I am a very cautious older driver who signed up for the Right Track program with an offer of up to 30% off my rates....

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1

Ive had insurance with Allstate since 2012. Big mistake. I insured my wifes engagement ring and got an appraisal from...

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No votes

I called for roadside tow after breaking down on hwy 1. Liberty Mutual advised that my tow would arrive within 1 hour. A...

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Allstate and Liberty Mutual Insurance Products and Services

Most reviewed product and services
  • Allstate Auto Insurance (142 reviews)
  • Allstate Claim (112 reviews)
  • Allstate Auto Claim (70 reviews)
  • Liberty Mutual Insurance Claim (78 reviews)
  • Liberty Mutual Insurance Auto Insurance (72 reviews)
  • Liberty Mutual Insurance Auto Claim (45 reviews)