PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Allstate and Liberty Mutual Insurance as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Allstate

Allstate

Has verified representatives
1.4
Allstate
Liberty Mutual Insurance

Allstate and Liberty Mutual Insurance Overview

Total reviews
699
392
Company responses
0
0
Issues resolved
2
0

Allstate was first mentioned on PissedConsumer on Mar 19, 2008 and since then this brand received 699 reviews. It is 307 reviews more than Liberty Mutual Insurance received since Dec 5, 2007.

Allstate and Liberty Mutual Insurance Consumer Ratings

Rank
194 out of 1879 in Insurance category
220 out of 1879 in Insurance category
Customer service
135 in category
163 in category
Staff
151 in category
164 in category
Product or Service Quality
126 in category
156 in category

According to consumer ratings and reviews, Allstate ranks 26 points higher in the Insurance category than Liberty Mutual Insurance. People gave Allstate 1.3 stars for Customer service criterion in Insurance category and it is 312 points higher than the worst rated brand in this category. At the same time, Liberty Mutual Insurance was rated 1.2 stars for Customer service criterion in this category and it is 284 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Liberty Mutual Insurance has a higher rating than Liberty Mutual Insurance. Regarding Product or Service Quality criterion, consumers gave Allstate 1.4 stars and it is 72% greater than other in category. Liberty Mutual Insurance however was rated 1.3 stars and it is 65% greater than other in category.

Allstate and Liberty Mutual Insurance Rating Details

Customer service
1.3 (271 reviews)
1.2 (144 reviews)
Reviewer's quote

Was involved in a rear end collision with one of their clients. Because of handicap, I drive a pickup which allows me to get in and out without a high risk of falling. Allstate wouldn't pay for a full size truck (like I drive) and only wanted to ay for a "small truck". Full size truck was approved...

Kinzleigh

Based on previous reviews and leaving a Vet homeless, I will not give them my money.

Eryn
Staff
1.3 (228 reviews)
1.3 (122 reviews)
Reviewer's quote

My local agents/owners give the appearance of being competent, friendly and willing to help clients; their staff not so much. They are all constrained of course in everything they do by the customer-unfriendly policies of Allstate. I was lured by Allstate's (deliberately I think) confusing and...

CHARLES W

...Discourteous staff, phone problems(They just keep hanging up er getting disconnected. ) I counted five bold face lies just this afternoon. Try to complain and you get the wall of voicemail...

PissedConsumer1629949
Product or Service Quality
1.4 (222 reviews)
1.3 (118 reviews)
Reviewer's quote

Well people that is just it Allstate understand that anyone who lives with you or share address with you, is suppose to be in your policy even if is no you who added because they take the time to add the person without your consent, so as right now I am war with This *** company because they have...

PissedConsumer1577834

Years ago my vehicle was struck in the front bumper and grill by a liberty mutual customer. The driver was unsafe in backing up and struck my vehicle which was stopped. Police called and determined it was his fault. No one hurt and under $1000 damage I filed a claim for my vehicles damage with...

PissedConsumer1668671

Allstate and Liberty Mutual Insurance Pros and Cons

Pros
  • When i cancelled my auto insurance with them
  • Absolutely feel violated and sick to my stomach
  • 1st 40 years with them
  • That there are other alternatives to liberty mutual insurance
  • Last rep i talked to
  • Initial offer of insurance
Cons
  • Customer service
  • Customer treatment
  • Acting in bad faith
  • Customer service
  • Deceptive practices
  • You screwed me

Allstate and Liberty Mutual Insurance Most Positive Reviews

Top rated reviews
5

it's been a over year I was accident someone hit me from behind at red light . Call police got our information see if...

5

Ive had Liberty Mutual Insurance now for 2 years. While at first I found a mistake the agent made in my husbands driver...

Allstate and Liberty Mutual Insurance Most Critical Reviews

Lowest rated reviews
1

I got hit when making a left hand turn by someone attempting to pass me on the left side. This same person was actually...

1

I had LM for over a decade & then they sent me a "free" roadside assistance card. As it tuns out I bought a new car...

Allstate and Liberty Mutual Insurance Latest Reviews

Recent published reviews
1

Was involved in a rear end collision with one of their clients. Because of handicap, I drive a pickup which allows me...

Read all 699 reviews

I want to speak to customer rep

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Allstate and Liberty Mutual Insurance Products and Services

Most reviewed product and services
  • Allstate Auto Insurance (137 reviews)
  • Allstate Claim (109 reviews)
  • Allstate Auto Claim (68 reviews)
  • Liberty Mutual Insurance Claim (75 reviews)
  • Liberty Mutual Insurance Auto Insurance (72 reviews)
  • Liberty Mutual Insurance Auto Claim (43 reviews)