PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Assurant and Allstate as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Assurant

Assurant

1.3
Allstate

Allstate

Has Verified Representatives
1.5
Assurant
Allstate

Assurant and Allstate Overview

Total reviews
125
723
Company responses
0
8
Issues resolved
5
2

Assurant and Allstate Consumer Ratings

Rank
245 out of 1051 in Insurance category
167 out of 1051 in Insurance category
Customer service
155 in category
136 in category
Product or Service Quality
192 in category
130 in category
Exchange, Refund and Cancellation Policy
151 in category
140 in category
Value for money
192 in category
155 in category

Assurant and Allstate Rating Details

Customer service
1.3 (79 reviews)
1.3 (283 reviews)
Reviewer's quote

...I filed a claim through HMS for that, when I inquired about the hotel reimbursement, they transferred me via phone on 9/18/19 to an Assurant customer service agent. They proceeded to give me instructions on how the Hotel Reimbursement worked. I had to be without AC for at least 24 hours...

Read full review

customer service person very, very rude and then cut me off when I was still talking. Switching to another insurance company asap..

Read full review
Product or Service Quality
1.2 (74 reviews)
1.4 (235 reviews)
Reviewer's quote

...DO THEY NOT HAVE QUALITY CARE OR QUALITY ASSURANCE IN THIER COMPANY??? Should I not be reimbursed for the deductible for my trouble & the fact it's supposed to be $0 deductable. This Company is Straight TRASH!!!..

Read full review

I continue to receive unwanted messages from emergency service providers, medical providers and others complaining that they have not been paid. Lori claims that I must sign a release on order for her to pay Allstates bills. That creates a situation in which I am writing an insurance policy to...

Read full review
Exchange, Refund and Cancellation Policy
1.2 (73 reviews)
1.2 (182 reviews)
Reviewer's quote

...Moving and now they are trying to auto-renew the policy. Will not provide a way to stop it..

Read full review

...Plus it was always hard to get them on line or the phone with information on my policy. Never honest or straight up with me. That's why I cancel my policy with them...

Read full review
Value for money
1.2 (73 reviews)
1.3 (181 reviews)
Reviewer's quote

so I should have just saved my money instead of paying for insurance (which is what I'll do now) because they sent me a *** used phone! There was even hair and debris under the phone cover that they put on!! I was told by the metro UPS agent when I bought this insurance that the phone would be...

Read full review

I’m the one paying the money, it’s my policy, and no one has the right to override my constitutional right to add or subtract anyone from my policy without my consent. If the insurance companies wants that privilege, then they should pay that bill. Insurance companies should not be allowed to...

Read full review

Assurant and Allstate Pros and Cons

Pros
  • Fact that their were actual humans to converse with
  • Nada
  • Dont bother you unless you need to claim something
  • When i cancelled my auto insurance with them
  • Absolutely feel violated and sick to my stomach
  • 1st 40 years with them
Cons
  • Customer service
  • Poor customer service and shady business practices
  • Didnt fix the solution
  • Customer service
  • Customer treatment
  • Acting in bad faith

Assurant and Allstate Most Positive Reviews

Top rated reviews
4.6

I like Assurant but I am upset with aquilla Applances my top dishwasher was not spinning but Raul with Aquilla messed...

Read full review
5

it's been a over year I was accident someone hit me from behind at red light . Call police got our information see if...

Read full review
4.5

I love this company every time I had a complaint they always took care of me
They do listen and even buy you new Appla...

Read full review
5

The worst automotive insurance company on the planet! If Allstate is not your company then you better get ready for a s...

Read full review

Assurant and Allstate Most Critical Reviews

Lowest rated reviews
1

John Lueders at Assurant Solutions likes to rip people off. I contacted their Wayne PA branch several times and John...

Read full review
1

I got hit when making a left hand turn by someone attempting to pass me on the left side. This same person was actually...

Read full review
1

I have used Assurant for 8 years. I kept renewing my contract on my washer, each year it cost more and more. They have...

Read full review
1

In July, 2014 while on a business trip I received a call from my tenant asking me to return ASAP. A pipe in his apartmen...

Read full review

Assurant and Allstate Latest Reviews

Recent published reviews
No votes

I pay my monthly payment by money order on the 3rd of the month, never changes, due date not until the 27th of the...

Read full review
3.8

I drive on 295 a lot! When you drive on that road, or the NJ Turnpike, people weave in and out of you, and sometimes...

Read full review
1

I filed a claim over 3 days ago and was sent a email that my phone would expedited . After 3 days no phone . I...

Read full review
No votes

I have an Allstate flood insurance policy which is being billed to a mortgage company that I haven't done business with...

Read full review

Assurant and Allstate Products and Services

Most reviewed product and services
  • Assurant Cell Phone Claim (22 reviews)
  • Assurant Claim (12 reviews)
  • Assurant Cell Phone Replacement (9 reviews)
  • Allstate Auto Insurance (141 reviews)
  • Allstate Claim (112 reviews)
  • Allstate Auto Claim (69 reviews)