Allstate vs Assurant: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Allstate and Assurant as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Allstate

Has verified representatives

1.4

Assurant

1.3

Allstate

Assurant

Allstate and Assurant Overview

Total reviews

700

118

Company responses

Issues resolved

Allstate was first mentioned on PissedConsumer on Mar 19, 2008 and since then this brand received 700 reviews. It is 582 reviews more than Assurant received since Jun 17, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Assurant customer support team than with Allstate customer service.

Allstate and Assurant Consumer Ratings

Rank

194 out of 1882 in Insurance category

241 out of 1882 in Insurance category

Customer service

135 in category

145 in category

Staff

152 in category

168 in category

Product or Service Quality

127 in category

179 in category

According to consumer ratings and reviews, Allstate ranks 47 points higher in the Insurance category than Assurant. People gave Allstate 1.3 stars for Customer service criterion in Insurance category and it is 314 points higher than the worst rated brand in this category. At the same time, Assurant was rated 1.3 stars for Customer service criterion in this category and it is 304 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Assurant has a higher rating than Assurant. Regarding Product or Service Quality criterion, consumers gave Allstate 1.4 stars and it is 72% greater than other in category. Assurant however was rated 1.2 stars and it is 60% greater than other in category.

Allstate and Assurant Rating Details

Customer service

1.3 (271 reviews)

1.3 (76 reviews)

Reviewer's quote

Was involved in a rear end collision with one of their clients. Because of handicap, I drive a pickup which allows me to get in and out without a high risk of falling. Allstate wouldn't pay for a full size truck (like I drive) and only wanted to ay for a "small truck". Full size truck was approved...

Kinzleigh

...I filed a claim through HMS for that, when I inquired about the hotel reimbursement, they transferred me via phone on 9/18/19 to an Assurant customer service agent. They proceeded to give me instructions on how the Hotel Reimbursement worked. I had to be without AC for at least 24 hours...

Kathleen T

Staff

1.3 (228 reviews)

1.3 (77 reviews)

Reviewer's quote

My local agents/owners give the appearance of being competent, friendly and willing to help clients; their staff not so much. They are all constrained of course in everything they do by the customer-unfriendly policies of Allstate. I was lured by Allstate's (deliberately I think) confusing and...

CHARLES W

Staff member at the S. Miami Office whom I dated violated company policy, confidentiality. Upper management was notified and original back up documents were provided to the CEO, board and HR and nothing was done...

Egypt

Product or Service Quality

1.4 (222 reviews)

1.2 (71 reviews)

Reviewer's quote

Well people that is just it Allstate understand that anyone who lives with you or share address with you, is suppose to be in your policy even if is no you who added because they take the time to add the person without your consent, so as right now I am war with This *** company because they have...

PissedConsumer1577834

I placed a claim on the 7th, which took 3-5 days to review (why??), then still wasn't updated 2 days after the 5 day review and it is now the 17th without a replacement phone. Their replacement phones are BACKORDERED and they are unable to tell me when I will receive my replacement.

Audrey N

Allstate and Assurant Pros and Cons

Pros

When i cancelled my auto insurance with them
Absolutely feel violated and sick to my stomach
1st 40 years with them

Fact that their were actual humans to converse with
Nada
Dont bother you unless you need to claim something

Cons

Customer service
Customer treatment
Acting in bad faith

Customer service
Poor customer service and shady business practices
Didnt fix the solution

Allstate and Assurant Most Positive Reviews

Top rated reviews

it's been a over year I was accident someone hit me from behind at red light . Call police got our information see if...

4.7

I like Assurant but I am upset with aquilla Applances my top dishwasher was not spinning but Raul with Aquilla messed...

Allstate and Assurant Most Critical Reviews

Lowest rated reviews

I got hit when making a left hand turn by someone attempting to pass me on the left side. This same person was actually...

John Lueders at Assurant Solutions likes to rip people off. I contacted their Wayne PA branch several times and John...

Allstate and Assurant Latest Reviews

Recent published reviews

Summer Ellison is the claim adjuster who not one time send me any information regarding my claim and I was told to get...

Read all 700 reviews

worse insurance ever un trained staffs incumputent supervisors,
buy a new phone instead .spoke to trey and he was so un p...

Read all 118 reviews

Allstate and Assurant Products and Services

Most reviewed product and services

Allstate Auto Insurance (137 reviews)
Allstate Claim (109 reviews)
Allstate Auto Claim (68 reviews)

Assurant Cell Phone Claim (21 reviews)
Assurant Cell Phone Replacement (9 reviews)
Assurant Claim (9 reviews)

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