PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Allstate and Assurant as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Allstate

Allstate

Has Verified Representatives
1.4
Assurant

Assurant

1.4
Allstate
Assurant

Allstate and Assurant Overview

Total reviews 740 135
Company responses 12 0
Issues resolved 2 5

Allstate and Assurant Consumer Ratings

Rank
210 out of 1077 in Insurance category
209 out of 1077 in Insurance category
Customer service
141 in category
153 in category
Product or Service Quality
132 in category
185 in category
Billing Practices
134 in category
155 in category
Reliability
96 in category
150 in category

Allstate and Assurant Rating Details

Customer service
1.3 (290 reviews)
1.3 (86 reviews)
Reviewer's quote

Bad customer service no one ever picked up it just rang..

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...i am upset i paid for liars is this the new customer service called we dont care . service . what is wrong with you assurant ?dont waste your money find a better co..

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Product or Service Quality
1.4 (243 reviews)
1.2 (79 reviews)
Reviewer's quote

As noted above there is no customer service. Allstate seems to be using Covid as an excuse to not staff. There are few jobs that are as well suited as insurance to socially distance in your pajamas at home!! The excuse that there may be longer wait times due to socially distancing is bogus...

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...like!! I am making a decision as to stay with your company or not!! I have been advised by many, as my not being treated fairly, and not receiving adequate service and to leave your company and dont look back!! Highly disappointed and surprised that Assurant has UNRESPONSIVE MANAGEMENT in their organization! Customers keep them working and there are MANY competitors out there waiting for OUR BUSINESS!! How do I elevate past this Supervisor since she doesnt appear to respect your clientele? Please advise! Thank...

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Billing Practices
1.5 (224 reviews)
1.4 (67 reviews)
Reviewer's quote

Requested Outcome The case be reviewed following Allstates internal best practices. The employee be made complete by Allstate doing the right thing and adhering to their mission statement and values. Customer’s current policies with Allstate: (1)Policy Number (Rental Property Number 1) 836465305 -...

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...Not to mention predatory business practices. I've already submitted a complaint with the Better Business Bureau and am looking into a class action lawsuit..

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Reliability
1.4 (219 reviews)
1.2 (78 reviews)
Reviewer's quote

This communication is re: correspondence I received via the US mail regarding the above control number in relations to a Notice of Use of Credit Information Disclosure. I have not been in contact with Allstate until today, so I'm confused as to why I would be receiving this correspondence addressed...

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My GE refrigerator started leaking through the ice maker on the door. This leak was enough to start pooling on the floor. Assurant dispatched a tech, and he ended up having to order a part. Meanwhile, I receive the part and when the tech shows up to install the part he says it's the wrong part. He...

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Allstate and Assurant Pros and Cons

Pros
  • When i cancelled my auto insurance with them
  • Absolutely feel violated and sick to my stomach
  • 1st 40 years with them
  • Fact that their were actual humans to converse with
  • Nada
  • Dont bother you unless you need to claim something
Cons
  • Customer service
  • Customer treatment
  • Acting in bad faith
  • Customer service
  • Poor customer service and shady business practices
  • Didnt fix the solution

Allstate and Assurant Most Positive Reviews

Top rated reviews
5

it's been a over year I was accident someone hit me from behind at red light . Call police got our information see if...

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5

I received a check that no bank here will cash, and I dont bank with the banks in this area. I need to have this money...

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5

The worst automotive insurance company on the planet! If Allstate is not your company then you better get ready for a s...

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4.6

I like Assurant but I am upset with aquilla Applances my top dishwasher was not spinning but Raul with Aquilla messed...

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Allstate and Assurant Most Critical Reviews

Lowest rated reviews
1

I got hit when making a left hand turn by someone attempting to pass me on the left side. This same person was actually...

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1

John Lueders at Assurant Solutions likes to rip people off. I contacted their Wayne PA branch several times and John...

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1

In July, 2014 while on a business trip I received a call from my tenant asking me to return ASAP. A pipe in his apartmen...

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1

I have used Assurant for 8 years. I kept renewing my contract on my washer, each year it cost more and more. They have...

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Allstate and Assurant Latest Reviews

Recent published reviews
No votes

Hi. I called on the 15the of August to try and get a card for some information medicare/medicade needed for my plan. I c...

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1

My GE refrigerator started leaking through the ice maker on the door. This leak was enough to start pooling on the...

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No votes

I cancelled ... did not renew my policy I then got invoice saying it would be cancelled for non payment and I would be...

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1

I have been trying to call them since May 2020 and it's Aug 2020. Had been given several numbers, (11) and no avail.
Spen...

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Allstate and Assurant Products and Services

Most reviewed product and services
  • Allstate Auto Insurance (143 reviews)
  • Allstate Claim (113 reviews)
  • Allstate Auto Claim (70 reviews)
  • Assurant Cell Phone Claim (22 reviews)
  • Assurant Claim (14 reviews)
  • Assurant Cell Phone Replacement (9 reviews)