PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about American Strategic Insurance and Allstate as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

American Strategic Insurance
Allstate

American Strategic Insurance and Allstate Overview

Total reviews 52 746
Company responses 0 12
Issues resolved 2 2

American Strategic Insurance and Allstate Consumer Ratings

Rank
105 out of 1084 in Insurance category
214 out of 1084 in Insurance category
Customer service
No votes
121 in category
Reliability
No votes
76 in category
Product or Service Quality
No votes
110 in category
Price Affordability
No votes
179 in category

American Strategic Insurance and Allstate Rating Details

Customer service
No votes
1.3 (293 reviews)
Reviewer's quote

I THEN SPOKE WITH CUSTOMER SERVICE AND THEY ADVISED ME THAT WALLACE MILLER WAS WORKING ON MY CLAIM, NO ONE KNEW WHAT HAPPENDED TO THE FIRST ADJUSTOR. LEFT SERVAL MESSAGE FOR MR MILLER AND NEVER HEARD FROM HIM IN WHICH STATES ON VM HE WILL CALL YOU BACK IN 48 HOURS. I CALLED VERY UPSET AND ASKED TO...

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Bad customer service no one ever picked up it just rang..

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Reliability
No votes
1.4 (222 reviews)
Reviewer's quote

In the middle of a terrible situation after a leak in my kitchen and my adjuster has made a bad situation into a personal *** She has made mistakes every step of the way and now we are one month after the claim and no resolution in site. My house is not livable and dangerous for my son and dogs due...

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Unable to talk to local agents for days at a time. No other agent was able to help

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Product or Service Quality
No votes
1.4 (244 reviews)
Reviewer's quote

...I was happy with their service..

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As noted above there is no customer service. Allstate seems to be using Covid as an excuse to not staff. There are few jobs that are as well suited as insurance to socially distance in your pajamas at home!! The excuse that there may be longer wait times due to socially distancing is bogus...

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Price Affordability
No votes
1.6 (196 reviews)
Reviewer's quote

ASI not only won't cover the damages for the second sewer back up in my basement last month, because I supposedly don't have coverage, but now they're saying they shouldn't have paid for the damages in January either. How many insurance companies do you know of who pay out thousands of dollars on a...

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Allstate started out quoting me reasonable prices and I decided to utilize their services. Then I needed to add some of my family to the plan. Still the price was okay and I felt 590...

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American Strategic Insurance and Allstate Pros and Cons

Pros
  • Buyer beware for what you get
  • Cant think of one
  • Somewhat low cost home insurance
  • When i cancelled my auto insurance with them
  • Absolutely feel violated and sick to my stomach
  • 1st 40 years with them
Cons
  • Customer service
  • Time promised it would take and did not fulfill
  • Inflexibility
  • Customer service
  • Customer treatment
  • Acting in bad faith

American Strategic Insurance and Allstate Most Positive Reviews

Top rated reviews
5

Had inspection on the 21st of April, suppose to take 7-10 Business days and today is the 15th of May 2018.
Called the lad...

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5

it's been a over year I was accident someone hit me from behind at red light . Call police got our information see if...

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5

My home was burglarized and they did damage to my patio, broke the sliding glass doors to get in, made a horrible mess,...

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5

The worst automotive insurance company on the planet! If Allstate is not your company then you better get ready for a s...

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American Strategic Insurance and Allstate Most Critical Reviews

Lowest rated reviews
1

The company is very sneaky and receptive. They placed on my policy an "endorsement" of non-structural damage. I had my h...

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1

I got hit when making a left hand turn by someone attempting to pass me on the left side. This same person was actually...

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1

I had water damage and called my insurance. I was under the impression that they were sending out preventative care so...

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1

In July, 2014 while on a business trip I received a call from my tenant asking me to return ASAP. A pipe in his apartmen...

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American Strategic Insurance and Allstate Latest Reviews

Recent published reviews
1.3

In the middle of a terrible situation after a leak in my kitchen and my adjuster has made a bad situation into a persona...

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No votes

I cannot see my trips on my app or computer. So how can I manage my trips and see how I am doing if I cant manage it. I...

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No votes

Cheryl Moran was our claim person. She reacted immediately upon our calling and felt like she jumped right in to help...

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3

Unable to talk to local agents for days at a time. No other agent was able to help

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American Strategic Insurance and Allstate Products and Services

Most reviewed product and services
  • American Strategic Insurance Homeowners Insurance (12 reviews)
  • American Strategic Insurance Homeowners Policy Claim (10 reviews)
  • American Strategic Insurance Claim (6 reviews)
  • Allstate Auto Insurance (143 reviews)
  • Allstate Claim (113 reviews)
  • Allstate Auto Claim (70 reviews)